- Phone: 208-383-1000
based on 11497 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great technician, timely and polite, I feel like my home was so well respected and in great hands, and now my carpets look fantastic. Couldn't be happier with the service and we'll be loyal zerorez customers from here on out!
We have had your business clean our carpets for awhile now. The previous times were excellent. This time not so much. There was a spot the cleaner said would not come out but I got it out with no problem and using no chemical cleaners. The carpet that buts up to wood floor flooring he said he could not clean to close so we have a line of dirty carpet there.
The price was $25 for three rooms each. We had him clean he said five rooms I think he said but he did not clean the whole room.
I will go back to cleaning my carpets myself.
End product looks great
The staff was very helpful in getting use everything we need. The gentleman that came out and did the work was very professional, and provided use with all the information we need. He was fast and personal.
A list of prices would be nice so one would know what to expect. For example it would be nice to know that the price of the carpet cleaning does not include stain removal. $65 for 3 spots?
Also I vacuumed again the very next day to break up the stiffness of my carpet. I had to empty my vacum 3 times. Although I could tell a little bit of a difference in the carpet it’s still interesting to think they were truly cleaned after all that was vacuumed up. I expected a better outcome with the before and after photos.
On the flip side our tech Sabastion was very nice and professional. My recommendations to others would be on a stipulation basis.
My carpets look great!
Staff showed up in a timely matter. Was very polite and professional. The carpet in my new rental had a foul odor and he was able to pretty much eliminate that smell and even remove some large stains left from previous tenants.
Friendly, courteous. The two phases to clean are incredable . I love the way my carpets look!
Pet safe, worked fantastic.
Professional in every way and delivers on promises
Family room-Streaks/bright lines all over the floor. In addition traffic area still dirty but this is due to use of burner near kitchen and waa told that this could not be cleaned( understandable)
Dining room-after the floor was dry I put my hand where heavy cleaning was performed a d it stank.
My carpets look great but even more importantly the tech was friendly, professional and thorough.
Workers were very professional
Zero Rez did an awesome job. Will use them again.
Carpet is once again the original color. Great job Eric!
Very friendly. Good results with carpet cleaning. Technician even educated some on good carpet maintenance.
The tech was very kind and understanding. I told the office that I wanted the treatment that I saw on the website for pet stains that goes all the way fown to the subfloor. I also explained that my subfloor happened to be Concrete in the specific room that I was concerned about. I also asked the person I spoke to on the phone if that would be a problem and she said no no that's great! So when Robbie arrived he told me that no we were doing a topical solution and that the sub topical solution is what I was referring to what cost $65 a gallon it would probably take about $1,000 to do the room that I was referring to. So I felt very jaded when it came to what I was asking for compared to what I was getting. I was however thankful that Robbie was nice enough to explain the actual process to me. But I do feel that whomever I spoke with in the office needs to be taught to listen to what the customer is asking and then quote the correct price for that service. I also had to call on Monday morning to reschedule my time slot as I had realized I had an appointment the morning of the original time block. The person I spoke to that day said that yes they would make sure to change my time slot. So I received a phone call Wednesday reminding me of my appointment however they stated that I was set up for the original appointment which was at 8:30 in the morning instead of the 2 p.m. time block that I was told I would be put in for Thursday so I kindly reminded that person that that was the previous time block that was set up and that I needed to be put in the 2 p.m. block they apologized and put me in the correct time block. So I hope you can understand from my point of view how South this went. And I do want to reiterate that Robbie was fantastic he tried very hard to listen to me he was very empathetic to the situation and I felt that finally I was being listened to. If the owner of the business would like to call me back I would appreciate it.
Scheduling was timely, tech was pleasant, efficient, on time and aimed to please. Finished product was as advertised.
The technician that came to my home, Zach, was very professional and conscientious. My carperts and furniture look great
Friendly, informative, professional.
Great service, Eric offered additional services but was not pushy simply made us aware what our options were. He arrived on time and communicated throughout checking in from time to time to ensure we were satisfied with the outcomes. Pleased with how the carpets turned out, they’re old but it brought some life back into them.
Guys were on time, professional and enthusiastic about their job.
Carpet stays cleaner longer. It just feels cleaner and it dries faster. The tech’s are very prompt after scheduling.
the tech did a good job of explaining the costs etc, did a good job cleaning and went above and beyond to make sure he got the smell out of the carpet
Friendly & knowledgeable employees.
I am very pleased with Zerorez. Your Technicians are very knowledgeable and willing to explain what needs to be done to solve the problem. They don’t take the easy way out, they are willing to work hard to clean my carpet throughly. I appreciate your environmentally friendly products because I am very sensitive to chemicals.
Curtis recently cleaned our carpets and was extremely professional, was on time, and was very thorough from start to finish. We have used Zerorez four times and Curtis was the best technician of all the others, even better than Dave.
Carpets came out better than I had anticipated. 10 year old carpet that looks brand new. Randy was great and helpful and did an awesome job.
Crew ,equipment,finished product