- Phone: 208-383-1000
based on 11497 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet looks god
My carpets looked very good when I called you. There was only one problem area--the foot path in the bedroom. I called attention to it when your guy was done and he worked on it again, but it still looks bad. I will have Stanley Steamer out to see if they can fix it.
Hi Wanda-
I'm sorry you were disappointed in the traffic pattern not coming out the way you were hoping. We are more than happy to come out and resrvice the area, at no additional charge. We have tried contacting you by phone, but were unsuccessful in getting a hold of you.
Something to consider with your carpet; many times traffic patterns are due to damage to the carpet fibers themselves. This damage manifests itself as a dark line, often appearing dirty. In fact, in the industry we call this "apparent soiling," because even though the carpet is clean, it still "appears" to be soiled. The carpet fibers themselves have been scratched, bent, broken, flattened, and there may be some fiber loss, all of which contribute to the traffic pattern. Unfortunately, this is not reversible, and no matter how much cleaning takes place, there is no way to get rid of this damage.
These traffic patterns usually start to appear after about 3 years, though may show up on some carpets faster. Regular maintenance, such as vacuuming, regular cleaning, and protecting the carpet can help slow down this damage to the carpet fibers, though nothing will stop it completely.
The traffic patterns usually show up in the following pattern: from the entrance to the home (front door or garage) to the kitchen, to the Living area, where ever the tv is, in most cases, to the master bathroom. If there is an in-home office, this may have a traffic pattern as well. The path to the master bathroom is usually one of the worst in any home.
Again, I'm sorry you were disappointed, and I would encourage you to call for a re-service. Thank you
Your products are clean and do the job of creating a healthy environment.
Great service!
Very professional and great service.
Clean
Great experience from scheduling to completion; Zach did a great job and communicated well upfront, during and after what to to expect.
Quality and professionalism
Great job!
Professional techs, super clean carpets
Services were prompt. Results were excellent.
Very courteous and professional
You don't use soap. The chemicals get to the deep part of the carpet and pad. My stains are gone and my pet smells are gone. Thank you.
Excellent fluffing and cleaning on the carpet - It looks great! It feels almost brand new.
The technician was VERY professional and was very complimentary on working for ZEROREZ. He said he has been cleaning carpets for 25 years and this is the BEST company he has worked for!
Your product cleaned so well and smells good too. You were all very professional and the whole process was rapid but thorough. ***** rating all the way.
Thanks so much. Name removed.
Great customer service and carpet cleaning!
Great service! Fair price.
Sabastian did a terrific job. Very professional, pleasant and prompt.
On time. Knowledgeable technician.
Zerorez gave us amazing service. A friend's chemical carpet cleaning just about ruined her lungs a few months ago. I loved not having the same experience. David, our tech, was personable and informative and did a great job.
All of it great
Technician was on time, called on the way. He was quick and explained everything well.
I’m not disappoint.
Eric was on time, professional, and executed a great job. My carpet looks fantastic.
Guess there is always a catch to a good thing but, this is one satisfied customer.
A little expensive but if you want something done right this is the company that will succeed.
Thank you again for a job well done.
Jo
The whole service was awesome. It doesn’t have the typical musty post-cleaning chemical smell.
Because you use only water to clean carpets. I dont like the soaps and toxic chemicals that can remain behind after cleaning. So I always use Zerorez. My recent experience was a good one, the technician was Eric from Boise and he deserves a 10! Worked very hard and was very thorough and answered my questions. But I was not able to open the link that he sent me to leave my comments about his work. I contacted the main office number to let them know this. So I am leaving my comments here so he can get a good rating on his work. Thank you!
Sean was great! He was punctual and very easy to work with.
I thought Alex Runsford did a fantastic job. I would ask for him again. My house look great. Well done .
Thank you Alex
Sebastian was our technician and did a great job. He was very forthright about what my expectations should be and why due to carpet damage, etc. I appreciated his honesty. The carpets turned out great! He had me view several rooms after he’d completed them to get my opinion on the results & each time I was pleased. I will definitely recommend your services & will use you again when we need our carpets cleaned.
Thank you!
Cathy