- Phone: 208-383-1000
based on 10978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
That the cleaner doesn’t have a smell.
Zach was able to come early (which was a good thing), he was very professional, got the job done very quickly and it dried very quickly. All good.
I was able to get an estimated cost and schedule an appointment online. Communication via phone and email regarding the upcoming appointment was good. Eric, my technician, was pleasant and respectful, communicating well prior to and during the cleaning. Another technician arrived later to assist and did a good job. Overall, I am pleased with the entire experience and would recommend Boise Zerorez : ).
Technician was polite, careful and efficient. One caution to ALL technicians, while cleaning tile in bathroom be sure liquid doesn't splash into shower. It makes shower floor very slippery. Normally I would have had a shower curtain up and this wouldn't have happened. I don't blame technician but I think this should be considered in training. He was very careful to wipe up residue splashing onto laminate floor next to the tile but I'm sure it couldn't be seen splashing into the shower. I am very happy with cleaning results.
Our technician was extremely knowledge and very personable.
Zerorez doesn’t use soap to clean carpet.
Professional service and carpet looks fantastic
Make sure technicians are correct when they quote company policy regarding products.
I liked how your company used it's own per made solution of molecularly distilled water that had under gone electrolysis, for a more pure none chemical clean. At least I think that's how it's done.
The price was a little expensive
Everything
Friendly and fast
We love that you don't use chemicals to clean the carpet. Our house smells clean and fresh without perfumes. Our technician Sebastian was beyond wonderful. He was helpful and accommodating. Great experience, we have used you 3 times and will continue to.
Wonderful customer service! Great results!
Dave was a very great communicator, friendly and a hard worker. I was very pleased with this cleaning and would recommend you to others! Thank you!
very profesutal.
Service was good and friendly. Price was up front and I knew what to expect. I'm still not sure how clean carpets are and still have some smell in one room. I'm not sure that this is the best company to clean up pet messes. Everything else seems good, but not knowing where the previous tenant's dog had peed seemed to make it more difficult to clean our dark carpet.
Well, the first time we used Zerorez our attendant was extremely thorough. We would start to move things around for him and he would tell us not to worry about it, that he would take care of it. He cleaned every nook and cranny. This time around, my husband assumed it would be the same way. It was not. Our attendant didn't even move simple (table type) chairs nor did he ask my husband if we wanted anything moved. My husband let him go about his business. When i got home from work and saw that the cleaning was just basically "trail" cleaning and for what we paid for that to be done i was quite disappointed to say the least.
Nick was fantastic! So glad he came and helped clean the carpets!!
Perfect job,
early to appt. Tech friendly, knowledgeable.
Friendly personnel, clean carpet with no odor
The cleaning is very good and the technicians are all very friendly and professional.
Very friendly and honest
The service man sent was very professional, friendly and experienced. He did a very good job cleaning the carpet. This was my first experience hiring a carpet cleaning company and was surprised by all the other up selling they are sent to do. I thought when I told the operator when i scheduled the appointment about the 3 minor stains I had that was added onto my estimate, not that it would be another 40$ each stain or extra stuff to put on to stay cleaner longer. I wasn't sure after seeing it's application that it's worth the extra 35, but we'll see.
Professional tech. Did a good job and carpet looks great!!
Very happy with the service. Pet stains came out of the carpet and it looks as good as new. The technician was very polite and professional and took time to explain the services provided. Would definitely use your service again and recommend to friends!
Pet stains were completely gone, house smelled clean, and technician was very professional and friendly
Zach was great and did a wonderful job. He made sure to walk me through before and after. My only feedback is I feel like $188 was a lot for two rooms, a living room, and hallway. Our home is only 1143 sq ft and I'd say only about 700-800 of that sq ft is carpeted. Only 88 yards of carpet. But great product and amazing service.
The tech was knowledgeable and thorough. The carpets looked great and dried quickly.
The carpets are really clean and your service tech was on time.