- Phone: 208-383-1000
based on 10978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Guess I should have asked about cost. I saw your detailed receipt and am out of town so I cannot see the dry carpets so the $211 may have been reasonable for the job. The worker was especially nice and very accommodating to the many things going on at once at the house.
He was the epitome of customer focus . He has the personal characteristics that meeting new customers requires. Please give him my appreciation for his help.
Our realtor tried to pay half and then they said they couldn’t take it because it has a zip code attached to it? And they quoted us a price and it ended being a lot more without them telling us before they did everything
Thank you for taking the time to fill out our survey. We are sorry for any inconvenience regarding the payment of the bill- for your and our clients' security the credit card companies require a billing zip code to be attached to the invoice. While it sounds silly, it is for everyone's protection, and is not our requirement, but that of the credit card company.
We also apologize that the price was higher than expected- we try very hard to be accurate in our pricing, but try to be clear that all over the phone estimates are sight unseen, and have to be verified by the technician prior to starting the work. Unfortunately, sometimes this means the price goes up, which it did in your case.
Again, I am sorry for any inconveniences on the part of the payment or for the confusion on pricing. Please give our office a call, that we might be able to answer any questions you might have.
Great people on your team.
The staff was very friendly and he did a great job. However the sprayer was not working properly (he called to try and get a replacement several times) so the job took him twice as long as usual and made the carpets very wet. He finished up and I made it out of my house just in time for an appointment.
I love Zerorez and will continue to use your services but this last time around was not the norm given the equipment failure.
The service rep was a very nice guys very respectable well spoken and kind did a fantastic job
Technician was prompt, professional and informative!
The Techs (Erick & Shawn) are outstanding , very personable and do listen to the customers concerns. They are very professional and are very hard workers and very knowledgeable. The only thing we are not real happy about is the removable puppy urine does not seem to work real well and is very expensive. Not the fault of the techs. Their work was excellent! Vee
Technician worked extremely hard and took pride in what he was doing. The carpets looked great when he was done. Exceeded our expectations
The person who cleaned our carpets was super nice. Everyone that helped me schedule and do the service was very friendly and made it easy. Most important I’m happy with how my carpets look.
There are no chemicals used. I admit last year when you guys cleaned my carpets. . .I was not impressed. This year it was excellent. Sebastian was great! He explained everything thoroughly and did by far the best job of the 3 times I have used you. We will be getting the rest of the house done in the fall and would like Sebastian to do the carpets then. Please give him a raise or some kind of reward. He seems like a great employee and you dont want to lose him.
Very happy with the outcome so far with the way the carpet turned out. We habe a lot of stains so we knew not all would be able to come out but were surprised with how good it looked and felt after it was all done..
I dont know about the smell though It smelled like wet carpet.. I didnt ask if they had anything to help with the smell but other than that it was worth the money!👍
Very friendly courteous knowledgeable and thorough
The professional service, kind technician. Great work, smells lovely
Eric was very friendly and knowledgeable
Speedy and professional service with a clean end result
We like their professional service, advice from the technician, and the price when they run their specials.
The technician was very thoroughly explained the carpet cleaning procedure and made sure I understood how the products would benefit my carpet. He was very knowledgeable about his job and very professional and courteous.
The carpets don't have an offensive odor and dried within the expected time.
I'm very pleased with the outcome.
The service was fantastic and the tech was very informative, professional, and nice.
We love Zero Rez....they do a fantastic job.
Polite, got the job done.
I was amazed at how clean my carpet got!
We like that fact that our carpets look like new when Zerorez finishes, and there is no residue- and they dry much faster than with other methods we’ve tried.
Carpets came out really clean.
The tech was very knowledgeable and had some great suggestions. I like knowing it is non chemical application.
Another great experience with Zerorez! Our tec Alex was thorough and very helpful explaining the process. Also bought zerorez water cleaner! We like it!!!
They worked well
Nice clean carpets, dried quickly, prompt and courteous service.
Polite, efficient, hardworking technician. The best!
Not a long wait time to schedule; efficient: carpet looks better for longer periods of time longer than other cleaning companies: fast dry time: friendly and kind service, cost is do able, not extreme.
Service and no chemicals
Easy online appointment schedule. The price was an excellent value. Professional and friendly technician.