- Phone: 208-383-1000
based on 11497 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I am very pleased with the results. The staff was professional, friendly and fast. I would be happy to recommend them. I already have.
I liked the night and day difference that I saw in the carpets. Nick explained the different types of wear on the carpet. I was cleaning to move out of the apartment so I don’t get to enjoy the nice clean carpets but I will definitely consider using Zerorez in my new residence so I get to enjoy the cleanliness!
Great service clean, no harsh chemicals.
Carpet looks like new!
Thoroughness of your work, professionalism of your associates and respect for your patrons
We have used you at western aircraft
The thorough explanation and implied care Zack provided.
I have used Zerorez in TX and am happy with my results here in ID as well.
The guy that came out was super nice and friendly but our carpet doesn’t look any better than before we had it cleaned, we paid extra for the spot removal and the spots are still there!
Thank you for your review. Please reach out to us at 208-383-1000 and let us know when we might return to re-clean those areas. Thank you!
The one to two hour dry time is not accurate. It actually took approximately 8 hrs to dry. They considered my living room 15x22 to be two rooms. There are still 2 stains that I can see since the carpet dried. Although it of course looks nicer I could have done the same job with my own cleaner. Just maybe not as fast. However I would have saved allot of money Won’t be calling them again. For what I paid it really wasn’t worth it for me.
Hello Andrea,
Thank you for taking the time to provide us with your feedback. It always important to see where we can improve. Our dry time is anywhere between 4 to 8 hours. I apologize for any miscommunication in that. Getting the Sub topical treatment can cause the dry time to be a bit longer as it requires more saturation to help flush those stains out.
Normally if a room is over 300 square feet, there is an additional charge. It does however look like Larry provided you with a discount so that you didn't have to pay that extra amount. I apologize that the carpets are not as clean as you would like them to be. We have tried to reach out to you to get you set up for a possible re-service. Please contact us back so we can help address your concerns. 208-383-1000 Thank you
Carpets not so wet.
Had a good experience, with duct cleaning and carpet cleaning
Itemized pricing so I could decide how much to do this time vs. another time. Worked quickly, and let me know the progress. Gave me appropriate advice and warnings of risks.
the carpet dried very quickly and no chemical smell.
Excellent customer service, and a through and professional job.
I appreciate you asking for feedback. First of all, I know that if I called and asked you to come back, you would. However, I'm disappointed by the process and why I'm still unsatisfied. I called with a pet odor problem. I had a blacklight and was aware of some of the problem areas and pointed them out. After the first cleaning and treatment, I was unsatisfied and the tech came back. This time he used his own blacklight, which was much stronger than mine, and we saw that the walls and baseboards were much more soiled than I'd realized. I sent him away, figuring it made more sense for me to work on the walls before he did more work on the carpet. After I scrubbed, then painted with Killz and latex paint, the odor remained so I called again. Two techs came again and worked on the known problem areas, using a sub topical biological treatment, for which I paid an additional (discounted) fee. I have no objection to paying the fee, I just don't understand why it wasn't recommended in the first place, given the nature of the problem. The odor still persists, and now I have a stronger blacklight myself, and I see more spots throughout the room. I don't understand why more "diagnostic" work wasn't done to determine the extent of the problem. i reported what I knew, but you guys are professionals and were better equipped to determine what was needed. At this point, I think we are just going to recarpet. I am not going to go around telling people how awful Zerorez is, I don't think that at all. For cleaning other than cat urine, I have no doubt your service is superior and I may very well use it myself in the future. But I had high hopes for what I knew was a big problem, and I wish my expectations had been more realistic. Again, I'm mostly disappointed that you did not do the diagnostic work in the beginning - that would have made the most sense to me.
Thank you for your review and for letting us come back out and re-clean that area. We do our best to serve you as the customer, and try to identify what needs to be done for your cleaning in the first visit. Most of the time we are pretty accurate in our procedures, but occasionally mistakes can happen. We appreciate your understanding and for taking the time to work with us. Thank you and we look forward to hearing from you in the future.
Erik did great job explaining products and cleaning the carpet.
Excellent service
Service was fantastic! Everyone we worked with from scheduling, quote, and cleaning was absolutely wonderful! Actual price didn’t change from our technician’s initial quote, so no surprises. Technician was prompt and so kind. We’ll happily recommend you to anyone and definitely be repeat customers. Thank you!
The guy was very professional. Told us about the different services that zerorez offered. Was really nice and got right to work. Finished before he said he would have.
It works!
You came quickly and had a friendly guy do the cleaning. Care was taken with corner guards so as not to scratch the house.
We had three rooms and a sectional cleaned. My carpets are as clean as the day be bought the house (three years ago). Very impressed with our technician, Eric, who went above and beyond to clean our very stained cream colored sectional. Definitely a customer from here on out!
It dried very fast and looks great!!!
Your cleaner was very personable and outlined exactly what he was going to do on each step of
the job. He gave us what I thought was very good advice on how we should proceed on cleaning our hall runner which was a handmade Moroccan rug. The cleaning job he did on our
carpets was the best ever that we have had. He definitely is a 10+ employee.
You did a good job
My carpet looks Great! Sebastian did a great job. He was friendly, thorough and lrofessional.
That you don’t use chemicals
Pet friendly
Accommodating service. Friendly, efficient. My carpets look terrific.
The people. Larry was awesome.