- Phone: 208-383-1000
based on 10978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The cleaners were very polite and tidy. They finished the job efficiently.
The guys were very nice and friendly BUT after they left I found a dark place that I thought they had cleaned that seemed to be not cleaned.....I put carpet foam on it and scrubbed it...got most off. It was just surface stain but did not look any different after they got through cleaning....like no effort was made to clean it! Very strange. If I could clean it, why couldn't they! What was their purpose of not cleaning it??? It was right in the middle of the carpet in plain sight!
We appreciate you taking the time to provide us with your feedback. We are sorry to hear that you were not satisfied with your cleaning. We were happy to come out and provide you with the re-service so that everything turned the way you wanted.
Easy online sign up quick and friendly technician. Showed up on time.
We have been using Zeroez for several years and they have never disappointed us yet. The carpets are always clean the service the employees do is exceptional in all areas. Thank-you Zeroez for clean looking and smelling carpets and employees you can trust to come into your house, do the job 100% and then leave with carpets already starting to dry.
Bonnie Gering
The two gentlemen we’re very nice and did a great job
Zerorez provides us with quality, on-time service.
What you advertise and what you actually sell the customer are different. There are alot of Add-ons!
Carpet looks great
Carpets look great
The services are great and the technicians did a wonderful job. They were prompt and efficient and let us know when it would be a good time to move our furniture back onto the cleaned carpets.
The products are amazing! I have never had the results from any kind of carpet cleaning, whether professional or personal, than the results we had with zerorez. My carpets are not tacky or crispy. The carpet feels like it is almost brand new. When I walk on the carpets in my bare feet, it feels so clean!! I love this! My experience with Zerorez is on a scale of 1 - 10 a definite 10. Thank you so much for a job well done.
On time
Professionally completed job
Friendly technician, floors look & feel great, dries quickly!
He did awesome!! Much better than I expected on the stains we had
Reliable friendly service
The stains were removed and the product doesn’t smell.
The flexibility to add/change services as needed. Online booking. Multiple Services- not just carpet cleaning.
The cleaning of tile grout was fantastic- never had it so clean.
Thought the rep was great
My carpet looks very clean and all the surface stains are gone. I like how fast it dried and no chemical smell. The serviceman was friendly, did a good job, and explained everything about the carpet to me. I will use your company again when I need my carpets cleaned.
My carpets were clean and soft after Zero Rez were finished. Plus they dried fast and we were able to put our house back in order.
Price was higher than comparable companies
I love the non-toxic nature of the products. My carpets look good afterward, although we really don’t have large stains, so I haven’t gotten to see how effective it can be. All the technicians have been extremely polite, knowledgeable, and interested in providing education about what they’re doing. Thanks Zack! Customer service for scheduling has been extremely helpful and have always responded super quickly. They’re we’re very accommodating with a last minute schedule change, which I really appreciated.
Sebastian has been to my home four times - after each visit my ancient carpets look almost new. Sebastain is very pleasant and a worker. He believes in doing the job right.
Alex did a good job. Worked very hard on highly soiled areas. Carpets look very good.
Your techs do a great job. This past month when I've needed techs to come several times, I noticed the techs were not giving me the same educating information. That would be something for management to address.
Sean was great- he was very professional and friendly. After he left, an old coffee stain wicked up through the carpet; we tried to clean it ourselves and just made it worse. Sean came back out and spent 45 minutes cleaning and drying the spot; he was able to make everything look like new again!
Our techn Zack was great. He told us what was happening as we went along
Ng
My carpet was pretty badly soiled. I paid the extra for the pretreatment. So far most of the stains haven’t reappeared but some have. It took over 24 hours for the carpet to dry. It felt sticky until it dries. For almost $300 I just expected a bit more. The technician was great though.
Thank you for your feedback! If you feel the cleaning wasn't as good as you were expecting, we do have a 30-day, Gotta-Love-It-Guarantee and we would be more than happy to come out and re-clean your carpet at no charge, and make sure the carpets are dry quickly. We have reached out to you, and are awaiting your call for us to come back and re-clean those areas you are concerned with.
I'm very happy the equipment is a steam water extractor system. The person was very knowledgeable and gave me helpful suggestions.
I like that harsh chemicals are not used & my home smells so fresh after a good zerorez cleaning! Especially because we have pets.