- Phone: 208-383-1000
based on 11497 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet is 6-7 years old. It was the highest quality carpet at the time we bought it. It has normal age and wear. We make sure to clean it regularly. Your sales rep kept telling me how bad he thought the wear looked and kept trying to up sell me on a spray protectant his other suggestion was to consider replacing my carpet. Let me make it clear that paying over $300 to get less than half of all the carpets in my house cleaned is an exorbitant amount. But now I’m told to replace my carpets as well? I’m will definitely reconsider asking you to return next year. And as an FYI it took well over 24 hours for the carpets to dry. It made for a miserable day keeping family and pets out of the main living areas.
Thank you for your feedback. We do encourage technicians to inform clients on how to maintain their carpets and to let them know of the products and services that we provide. We apologize for any miscommunication that may have happened on the day of your cleaning. Again, we appreciate the time you took to discuss your concerns with us and we will take them into consideration as we move forward. Thank you!
Dave was fantastic!
My technician was great and did a fabulous job cleaning my 3 chairs. Very thorough!!
Great technicians. Great looking carpet! The dirt is gone!!
ALWAYS ON TIME, ALWAYS POLITE, ALWAYS JOB WELL DONE
I like that harsh chemicals are not used!
I could not believe how clean the floors came out. They look fantastic! I did find 3 areas of wall damage (2 on the stairs, and 1 on the trim of the powder room) but with as large as the machines are, I understand.
The two guys that came to my home were very nice and courteous. They were missing a part on their van therefore had to go back to Boise and get it, but they were very fast in doing so. I’ll be scheduling my upstairs to be done in the very near future. Thank you.
Same comment as I previously posted. Excellent job on cleaning both the clubhouse carpet and cushions on the patio furniture. Also an excellent job on cleaning the carpet on our home. Very professional and polite tech. Thank you
The carpet in the clubhouse cleaned up and looks like new. Also the patio furniture cushions looks good considering how stained they were. The technician that was out and did the clubhouse and my home was excellent and a very hard worker. Very nice man and very professional. Thank you...Frank and Marcia Thielen
My carpets feel SO soft! Like brand new! Carpets dried quickly. Technician was on time, professional... Great experience!
Easy to schedule
On time
Called to say he was coming
Explained everything
Answered a lot of questions
Safe for humans and pets
Advice on care of carpet
I just feel that more service should be included rather than finding out that certain things that you would think would be included are not and in fact will end up costing quite a bit more on top of an already high fee. The technician was awesome and the carpets seem good so far ... so I think I would recommend based on that ... not price.
Very efficient, easy to talk to, great information, easy website to schedule cleaning, prompt service.
They were on time, very through and my carpets look great.
Your courteous technicians
Nick is a great representative of the company.
Zerorez did a fabulous job cleaning our carpets using the latest technology. There are no harsh chemicals or residues left on the carpets. The technician was experienced and worked efficiently. I would highly recommend using Zerorez.
My carpet has never been cleaner! Thank you Erik and your boss!
Fine
My carpet looks great! Great service!
David Ford is an excellent carpet tech. Even though your prices are higher than others the process is better.
There's no leftover residue.
Zerorez is amazing!! Thank you! My carpets look great. I would recommend them to everyone I know. Nick was my technician, he was thorough and efficient. Thank you again!
Work well
I already submitted a survey, thanks.
All was very good.
Great customer service.
Great technicians, friendly and knowledgeable!
No chemicals, friendly service person.