- Phone: 208-383-1000
based on 10978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Zerorez is a great carpet cleaning company. My carpets are fresh, clean and look so much better.
Nick Jones was personable and considerate, thoughtful and kind and a hard worker.
The overall jab was very satisfactory.
Thanks.
Zerorex carpet cleaning did a great job on our carpet, Kyle was very professional and got right to it when he arrived. The carpet looks and feels as good as new. I would recommend this company to anyone needing their carpets cleaned.
Good service but expensive for the service I scheduled. I needed my couch cleaned, a few drops of dish detergent I couldn’t get out, no cushions or pillows. There is a mandatory $74 charge plus $15 environment fee. The technician was kind enough to clean the surrounding carpet and spot clean a small spot, which didn’t really need it since we just moved in. All in all good but pricey...maybe lower mandatory fee to $60 total? That seems more reasonable.
Your technician (Dave) was great. Results were very good.
There was no noticeable smell to the carpet cleaner nor carpet fiber treatment spray. Despite no harsh chemicals, the cleaning was effective.
Great Job! Prompt and informative service, Larry did an excellent job all the way around! thanks Zerorez! Don
My technician did a wonderful job cleaning and offering advice to make my carpet look even better. He went above and beyond and was very friendly.
On time, courteous, knowledgeable.
Tech was right on time. Called first to let me know he was on his way. Paid extra attention to a problem area. Put out fans to add in drying and the carpet looks great.
Eric was great. Explained everything before starting and did a great job
They call you when they are on their way, always on time, and the bill is always exactly what they said it would be. 👍👍
Your technicians are always polite and on time. And, of course they do a great job. You guys are awesome.
Efficient cleaning method and very hard working technician with good customer service and communication skills.
The technician was knowledgeable, professional, and friendly! The cleaning was fast and efficient. We had a great experience and LOVE how wonderful our carpet looks, feels, and smells now!
The person (Tyler) who came to clean my carpets was very professional and got right to work. It was a while since I've had my carpets and area rugs cleaned. Did a great job. Thanks.
Chemical free
Maybe not so rigid in your rules.
Excellent experience with Zerorez. The technician they sent was very friendly and thoroughly explained each step of the process. We couldn't be happier.
My carpet is always so very freshly cleaned, even the dog urine smell is completely gone, after the urine eliminator is used. My carpets always look new again after Zerorez has taken care of them. Thank you
In the beginning of our "standing appointments" to have our office carpet cleaned. Zerorez technician always showed up 20 minutes early. Since we have clients walking into our reception area until 5:30PM, this was not convenient. Our last two appointments our technician has been late. We cancelled the first "late" appointment, when our technician called us to notify us that he was running 40 minutes behind schedule. Our most recent appointment was scheduled for 6-21-18 at 5:15PM,our technician called to notify us that he was running 20 minutes behind schedule an would be arriving at 5:40PM. He did arrive at this time. Unfortunately, now my employer must also pay for 30 minutes of overtime since I had to wait, and then come back an hour and a half later to set the alarm.
The carpets always look great, once cleaned. The technicians always call us to notify us of their arrival time, and a appointments are always confirmed one day in advance.
Your staff did a great job. Very professional and loved that the carpet was dry in a short amount of time. No smell (good or with fragrance) for me is a plus. After 4 days, so far so good. I would recommend to a friend.
No chemicals, fast service, easy to schedule and complete.
Very timely, your employee was very friendly and courteous and he did a very good job.
Eric was very professional and friendly and dud everything he could to make our carpet look great.
I refer a lot of business your way and have given your company business for years. This job literally took the associate 10 minutes to complete. We were quoted $74 and charge $87. Way too much for a job of this size. Have to think twice about calling again or referring. No worries on making things right - what is done is done...
the carpet felt clean and not crunchy to the touch. it smells clean.
Cleaning is on the expensive side. I like that there are no chemicals, but I paid for the micro fiber protection and I'm just not entirely convinced it works. That part of the carpeting feels stiff and not soft.
Efficiency and good results.
Our tech, I believe his name was Alex, went above and beyond. He even helped chase our dog down when she got out the front door.
The carpet seems very clean.