- Phone: 208-383-1000
based on 10978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I’ve been a customer for years. I like how clean everything gets without the sticky residue from other carpet cleaners. And because pricing is clear online, there are never any surprises.
Zachary was on time, friendly, and answered all my questions.
Too expensive. $280 for one hour of work (I am a doctor your hourly rate is higher). I booked cleaning of 2 area rugs. The employee wanted to know if I wanted the whole rug cleaned (as opposed to just part of the rug???)
Employee arrived outside of the appointed time (in this case, too early - I was not home yet). I did not plan to be home one hour before the appointed time.
3 hour time windows for booking are too long - give me a time and come within 30 minutes of that time. We are not housewives. Sitting around all day waiting for a 3 hour time window is no longer acceptable to customers. Do not charge me $15 removal/dispensing fee when you are already charging $250 an hour.
Thumbs down. Cannot recommend.
I'm sorry to hear how disappointed you were with our service. We would love to be able to discuss your concerns about arrival windows, costs, and our Environmental Fee, and have tried to reach out to you but without success. Please call us back, we would be happy to discuss more on how we can be better in the future. Thank you!
Super quick scheduling & personable customer service!
Our technician was very helpful and explained everything before he did it.
Everything!
Very professional and courteous employees. I've already recommended Zack and Zerorez to a neighbor. Good job!
The Zerorez technicians were excellent - efficient, explained things well and were friendly. My carpets looked great!
I like that you do not use a lot of unnecessary chemicals.
Easy to schedule and availability within a few days. Very professional and courteous employees. Bottom line, othey got the job done.
The carpets didn't look much better at all then before they were cleaned. We had another company come in the next day and he was able to effectually clean the carpet and get rid of the dirt from the areas that were high traffic.
It was a good experience. The carpet was cleaned well and in a timely fashion. All my questions were answered. It's great to have a clean carpet.
It feels and looks clean ...no harsh smells..
tech was friendly and I think he did a good job
Zerorez Boise is wonderful to work with - professional customer service, great product, and super friendly (and smart) techs in your home. Follow-up care is strong. I constantly recommend Zerorez to my family, friends and work associates.
Professional service. Used wall protectors and drying fans. Dried in a reasonable time.
I love the enthusiasm shown by your employees - Sean, Braydon and Matthew were all very helpful and did a wonderful job on our carpets and rugs. The friendly service from the initial quote to the ending invoice were wonderful. I will definitely call you again when it's time for another cleaning!
I thought your technicians were courteous, hard-working, and did a very good job.
Service was Great!! on time, clean and professional. Will use in the future for all my cleaning needs.
thanks
My carpets stay cleaner longer. Staff was very knowledgeable and friendly.
Love how you don’t use chemicals and that it dries so fast!! Unfortunately our carpets are to far gone and need to be replaced. But we will be having our new ones cleaned more regularly!
Great service and quality. Timely scheduling and arrival. Will definitely use you again in the future.
The professionalism of the individual who cleaned the upholstery and the clean, no-chemical scent after the service was done.
Your people get dust out of the edges and get the carpet more dry.
The only reason I even called Zerorez instead of just using the company from a guy I know, was that three of the women I work with had used them and every one kept telling me I just HAD to try it. So glad we did!
Friendly people when I called for info. Service tech was friendly, professional, on time, and did a great job. The finished work was great, and I love that I don't have to worry about chemicals around my babies. I would use Zerorez again in a heartbeat.
Your technicians are very professional and proficient at what they do. They did a better job at cleaning our air ducts than the company that did it last time, and found debris that have most likely been there since our house was built 18 years ago. Thank you!!
Fast and clean. Great service, thank you!
On time, professional, and did a very good job.
Jaime and the gentleman that wss with her were both very helpful and efficient. I will have her do my house again.
thx
First name removed
Excellent job. Carpet feels soft and clean under bare feet. Totally recommending to friends and family.
Sebastian did a great job and explained everything he did and how to keep our carpets looking good. They turned out great.