- Phone: 208-383-1000
based on 10978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great communication.
Easy to schedule; friendly, knowledgeable, on time staff; carpets not soaking wet after cleaning, carpets look brand new.
Nick was so good to us, and would highly recommend zerorez!! Their customer service is impeccable and follow up is outstanding!!
They are officially our only carpet cleaner. They leave and our carpets feel great to touch and wonderful to walk on.
Very nice guy.
We have area rugs in the hallways--outside the three bedrooms which are being cleaned. The gentleman did a good job with the cleaning but left a pretty wet spot--about 6-8" in diameter--on the area rug outside the master bedroom. I discovered it after he left and am not sure how this happened but placing something underneath the equipment he uses would prevent this in the future.
Name removed
Hard working, friendly service. They do a great job!
Professional, thorough, dries fast, carpets smell great
Carpet looks and feels terrific!
Zerorez always does a fantastic job! The technician was extremely friendly, knowledgeable, thorough and polite. The carpets look great again!
Good quality and service.
Carpets look great, carpet technitions were friendly and answered all questions.
Friendly staff and a quality job.
Zach was On time polite knowledgeable Carpets look great!
Were were quoted 147-207 for 3 rooms of cleaning and pet treatment. When the technician arrived and started quoting he was up to over $600 to do small parts of 2 of the rooms. At that point I stopped him and just told him I wanted 1 small area done in one of the rooms and agreed to pay the $265 he quoted for that part. He then went upstairs and started doing the cleaning. A few minutes later he came downstairs and started arguing with me over what we were told. Never got to the point of yelling at me, but defiantly raised his voice and was out of line. I had already agreed to pay his quoted price for the area he was cleaning. There was no reason for him to come back downstairs. The person who quoted us said it started at 65 and could go up to over 1000 and then asked for the areas we needed cleaned. My wife Described areas of 3 rooms. The person came back and said it would be between 147-207 for 3 rooms but the technician would quote the final price. We understood that, but the price the technician was quoting was ridiculous compared to what we were originally quoted.
The service is excellent and everyone is friendly and knowledgeable.
HONESTY!!!!❤️❤️ I wanted my carpets cleaned after a year of having a puppy that had several accidents on our new carpet. The gentleman was completely honest and upfront with me about what would and wouldn’t be removed without using the special treatment required to remove the pet stains. He cleaned our carpets and removed all stains and went the EXTRA MILE which I GREATLY appreciated! FANTASTIC SERVICE, they took their time and did a FABULOUS JOB!
It does what its supposed to do.
Knowledgeable and helpful staff that helped me clean and keep my carpet lasting for the long term.
Timely, professional, and courteous!
The service was quick and thorough. I love the fact that there is no soap residue and only a fresh smell...no chemical smell. Our technician was pleasant, professional, and I highly recommend him and the service.
Carpet looked great, friendly techs.
Very efficient, thank you!
Our carpets look amazing and the technician who came to our house was very nice. Through the whole process he made sure to have clear communication about cost and how the whole process was going.
The carpet still had dark spots where it was soiled. Not sure it was all that clean where it mattered.
The technician was polite and asked questions that allowed him to suggest options that would benefit my situation and not just try to upsell me on everything.
Nick did a great job cleaning our carpets. He was very personable, friendly, and professional. Our carpets look great after being cleaned by Nick with Zerorez.
Fast efficient and effective. The service was great.
Polite and efficient from beginning to end. Technician was awesome!
Your representative was a gentleman.
Best cleaning we’ve ever had!
Zerorez works. Thank you 😊
The young man that clean my carpets did a very good job. He was thorough and fair. He let me know how much everything would cost upfront and he did a really good job