- Phone: 208-383-1000
based on 10978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No residue, good for the environment, plus I'm required to use chemical free products on my carpet to ensure I'm in compliance with the warranty
The technician was very professional and thorough explaining the process and how to maintain.
Great and professional service. Nick was wonderful.
Professional, friendly technicians who do an awesome job on carpets and upholstery!!
The carpet cleaning and stone cleaning.
Our carpet was cleaned less than two weeks ago and it's worse than before they cleaned it. There are actually spots on the carpet that weren't there before. This is terrible.
Work done in a timely manner. Prep and clean up done with care. Protective corners placed around the house. Carpets dried quickly. About the only negative comment is that I thought small chairs, coffee tables, and end tables might have been moved. Work was done around them.
Very friendly and helpful
Cleans carpets so well and great friendly employees!
Great customer service. Did a very nice job getting out some tough stains on my carpet.
Professional, thorough and polite! Shaun did a great job!
Aiden did a wonderful job on our carpets and outdoor furniture. He was professional and a pleasure to work with!
No harsh chemicals, staff always nice and helpful, great service at reasonable prices
After cleaning each room he had us look and make sure it was up to our approval which was very nice.
Very thorough and careful. Was not in a hurry to get done but made sure it was complete and clean. Looks great. So good that he found another dog hidden in the carpet.
You charged me $60 more than quoted because I have a large living room. It’s actually an average size, my home is single level 1600 square feet total and I just had my living room hall and bedroom done which the $220 quote was high enough. A third room special would have only been $10 more, at the very least a fair offer would have been to charge a third room for the living room but the bedroom was a much smaller space since the bed and large dresser were in there it wasn’t as big. The technician was early, nice and quick. I just feel like it was way overpriced for what we had done: there were no stains to get out.
Thank you for your review. I'm sorry for the confusion about the price- according to our notes you scheduled online, and the online scheduler can only quote you according to what you tell it. We are currently working on a way to make it more accurate, especially when we are dealing with pet odor and dander issues. The extra charge you see on your bill was for extra pet treatments, to help with dander and the problems associated with dander, not for an oversized room. If you have any questions about this, please feel free to reach out to us. We have called, and left a message for you, but please feel free to reach out to us as well. Thank you!
The products used for cleaning. Our technician, Kyle, was great: on-time, efficient, answered all questions, helpful. The carpets look great and best of all he was able to remove a 19 year old gravy stain from a dining room chair.
The man who came to our house was very thorough.
The empowered water has done an excellent job on our carpets and removed stains the other cleaners were not able to. Your technicians have been very professional, personable, and explained fully what products are used to address whatever type of cleaning we need.
Thank you, Zerorez! Sebastian did an amazing job cleaning our carpets. They look so much better and there is no chemical smell at all. I also appreciated Sebastian answering all of my questions. I will definitely let my friends know how much we liked Zerorez.
I like the fact that my carpet dries fast, and it also looks so clean and new with your cleaning method. Dave Ford is the Zero-Rez tech that I use. He does an excellent job of cleaning the carpet, and is very careful and thorough with his clean-up after he is finished with the carpets.
Excellent service and reasonably priced.
That you don’t use chemicals , the carpets are dry in a short time, and always looks nice
They did an excellent job quick and efficient. I definitely would use them again
The quote almost doubled when the suggested addons were mentioned at the appointment rather than on the phone when I got the quote.
Price could be cheaper it's hard for single parents to be able to afford good care
Jordan is the best, a dedicated and very professional young man, very easy to talk to.
He did his best to remove some bad stains and for the most part, did. I would sure recommend him and your co. to my friends.
On time as per scheduling. Aden was very courteous and informative when asked about the cleaning process.
I think your standard rates were a little much for the furniture I had cleaned. For instance, you charged me a rate for 1 recliners for 2 cushions that were approx. 2' x 2' x 2'. I dont think I'd ever have you do upholstery again based on this experience.
Also, no one told me in advance that area rug cleanings take 4-6 weeks! Would be good to disclose that upfront.
Very professional and efficient tech. I like that the carpet was dry by evening; waited until today to put furniture back but would have been okay to do last night. Will definitely call you again!