- Phone: 208-383-1000
based on 10978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They recommend treatment options and then get the job done quickly and at a fair price. The carpet is clean and dries quickly.
Professional. On time!
We were and are thrilled with how our 25+ year old carpet cleaned up. This was the 2nd time we had Zerorez clean them and we can't be more satisfied. Our tech, Sebastian, was very efficient, explained everything we needed to know and was just a really nice person. We will not let another company touch our carpets from here on out. ZEROREZ you ROCK!!! Thanks for being in Boise.
Really nice technician
I really hesitate to respond - Please keep this CONFIDENTIAL. Above all I want to avoid any form of retaliation.
Simple answer is I love the company and the ZeroRez concept but to me as a customer the company is only as good as the professional care and service I receive from the rep you send to my house. This same rep did a fine job for me last year but during this visit from moment he came through the door I felt like I was being judged as not worthy of his best effort. Not at all sure why - but it seems to have something to do with if we were willing to purchase $35 treatment per room.
Apparently if treatment is purchased all is well and if we decline then why should rep bother trying to do a good job! Our house and carpets are always kept clean and well kept. We have no pets or children. We simply wanted the traffic areas freshened up.
We had carefully moved all furniture out of the way and we were friendly and welcoming when rep arrived.
From the start it seemed rushed - very little if any effort was made to brighten up traffic areas - amazing lack of effort or concern. Rep said several times if we didn’t agree to purchase additional treatment of $35 per room we might as well just “rip up the carpets and get rid of them”. We were told several times that if we would not pay $35 per room for treatment that we were just going to have to live with soiled traffic areas.
Last year I was impressed by effort and results - traffic areas looked awesome. This year we felt slighted and really looked down on.
Thank you for taking the time to fill our our survey. We have tried to reach out to you. Please contact our offices at 2083831000.
We were expecting our rugs to be clean of all the dirt and grime but that was not the case. I thought they would be and we tried cleaning them twice. Our expectations were higher than the outcome. We won’t use the home service again. Trip was great and very communicative.
Thank you for your review, and for expressing your concerns with us. Area rug cleaning, particularly wool area rug cleaning, can be tricky, and often requires a deeper clean than can realistically be performed in the home. As we discussed at the time of both cleanings, to really get the imbedded dirt out of a wool rug, our in-facility cleaning and washing process is far more effective than what we can do in the home, especially when we are looking at dry soil removal such as sand, grit, and other dust. Wool will hold its weight in dirt before it begins to look dirty- which is great because the rugs don't look dirty all the time, but it is detrimental because when we wait to see the dirt there is A LOT of dirt in the rug, which then takes A LOT of work to get out. This is why we recommend a) regular, scheduled maintenance on all wool rugs and carpet, regardless of appearance, and b) regular in-facility dusting and washing of the rugs, and c) regular re-protecting and/or microsealing of the rugs. Without these crucial steps, no in-house cleaning will be able to maintain your rugs to an acceptable level.
Good job
Zerorez cares about the customers needs. The service people so far have been very professional yet friendly. The product is all that is advertised. My carpet looks great and it is old and stays looking nice. Thanks Zerorez🤗
Always very happy with your services! The young man that did our carpets was very professional and did a thorough and fantastic job!
I like that no chemicals are used and carpets dry quickly.
The guys who came to clean our carpets were great! They were very friendly, efficient with their work, and super fast!
Meticulous, outstanding service !
We are thrilled with the job that Zerorez did cleaning our carpets! They really cleaned them up well and they are so soft! thank you Zerorez! :)
Dave was quick and efficient - carpets are clean and we are very satisfied!
I was very please with the carpet and Tile cleaning that Zerorez did.
The carpets are REALLY clean!!! They arrived on time and were done in a reasonable amount of time. This is our third time with Zerorez. Will use them again and again
Carpet fluffed right back up and Trip was very nice
The technician was very nice and professional. However, it felt very rushed for the amount I paid. He finished my entire house in one hour. He had me check the rooms before he left, and everything seemed fine. However, after he left I checked closer and there were many small stains that didn’t seem even touched. Mostly marker stains in the family room from my kids that I went back over with a rag and wiped out with just a little rubbing. Makes me wonder how clean the rest of the carpet really is. A little disappointed for how much I paid. However, I appreciated getting an appointment so quickly, and with the communication of my appointment time. Probably would not use again though.
Excellent service and result!
Wonderful service! I’ve used them 3 times now and and will again. Thank you!
I love the carpet feels. Very soft and not s stiff feeling like have had in the past with another company
Efficient, reasonably priced, accommodating to our schedule, friendly, very thorough, very pleased with job. Will definitely recommend services to other people. Thank you
Carpet did not come out looking very good. Tile and grout don't look any cleaner. Apparently it is beyond your ability to clean. I don't know that I would have spent the money if I had known what the results would be.
A job well done in record time.
Jamie is a rockstar, she made the carpet look brand new!
My couch was destroyed by a roommate who had a dog and two cats pee and poo on my couch! It's a brand new couch and I thought I'd have to throw it out. The guys at Zerorez used their cleaner specific to pet stains and my couch is like brand new again! Yay!
Excellent customer service and my carpets were cleaned quickly and thoroughly. The price was reasonable as well.
The service was outstanding! The technician was courteous and on time. He worked very hard and did a great job. He removed stains previously thought to be permanent.
Russ and Teresa
Technician: Matthew W. Did a wonderful job! Even after a long day and obviously hard day. He did a great job on a very dirty whole house carpet cleaning.
Your service is VERY good, my carpets are beautiful. Your service person was friendly, personable, efficient, and kept the cost where we asked that it be. We were informed of various other services we could utilize but we opted to go for the very basic service this time. It was pretty dry the same day and completely dry the next morning. Very happy with the service!!