- Phone: 208-383-1000
based on 11645 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jamie, the technician was great. Explained exactly what she would be doing, how to properly let the carpets to continue to dry before putting furniture back etc. Carpets look beautiful now!!
Thank you
Prompt, courteous, did a great job!
I think your price point is a bit high. The cost to clean the carpets was 2x what I had paid before and the same for the hardwood and they looked and felt similar. At this rate I would only use your cleaning service once a year when I used to have them cleaned 2 times per year.
The deep spots are out and we appreciate you coming late in the evening to make my Thanksgiving a great one. Thank you.
Great service. Cleaning was done very quickly and professionally! Will definitely use again in the future
Technician Jamie was fantastic. Great attention to detail and very thorough!
You did a good job and the carpet looks nice. The technician was very friendly, and professional.
You do a great job. Carpets look wonderful after they are cleaned.
Good job on the carpet and a fine young man named John explained all he did. Definitely a ten on the job and your employee.
The Workman was professional and did a great job.
professionalism and courtesy of technicians
Carpets feel so soft after cleaning and always look so fresh and clean. Each person who has come to clean my carpets over the years has been very friendly and professional.
Carpet was not clean! We ran our Walmart special...Carpet cleaner over it afterwards which resulted in black water in the tank and noticeably cleaner carpet (I have pictures)
Feel like I waisted $200 dollars. I will not use this company again. I need to also write my google reviews.
First name removed
My carpets and rugs are so clean. David was very good too.
I like Dave.
Quick, professional and friendly response both on the call when I inquired about the services and also in coming out on that very same day.
Your people are always very friendly and helpful and this time was no different. Plus, you do a fantastic job on a carpet that is very old but cannot be replaced for a while.
Jamie was awesome. She worked hard.
The products are great.
Prompt on answering the phone.
Pleasant person answering and giving information.
The gentleman calling to inform me of his arrival.
The professional attitude he had relating the various procedures in cleaning.
Cleaning up behind him as he finished the job.
Very polite!
Offer Scotch Guard to better protect the carpet, if the customer asks for it. Our carpet was installed in July 2016 and thanks to not using scotch guard we already have irreversible wear damage to sections of our lovely carpeting. We have used Zeroez services/product the entire period since the installation of the carpet. Disappointing.
Nice job, awesome service , prompt .
Customer service is great
Finished product is great
The technicians are well trained and they do a great job for a fair price.
I love that zerorez comes to clean my carpets not up sale me. My carpets look amazing and I didn’t have to break the bank!! Thanks zerorez!!
I may not be the right one to ask because I have a light beige carpet and Matt did a good job; however, the following day when it dried the two major spots in the livingroom did not come up and the reason why I spent the money right before the holidays was to make the livingroom look nice.
Perhaps I should have a company who uses a chemical cleaner next time, rather than just ionized water. I believe Stanley Steamer pre-spotted areas before cleaning.
We continue to use Zerorez 1-2 times per year because the scheduling is easy, employees are very respectful, and the product works and does not leave weird odors behind.
Job well done.
Zerorez and kind technicians are here to make the carpet ( with 2 large Labradors) cleaning process easy - with heavy furniture around. They are willing to come back to reclean an area that only my 67 year old nose smells, or an area where the dog sleeps and the residual can’t be seen until it dries. The technicians were so helpful in moving small pieces of furniture. The carpet on our stairs with a million posts (!) looks almost new as does the Berber upstairs. The plush carpets are expensive and they look like a million bucks. I also like that there is no residue on my carpets because if there would, my labs would lick it off. My carpets were cleaned this year for the second time and because Zerorez made the process painless, especially around the holidays, I’ll do it yearly to save the quality of my carpets - the Berber on the stairs was laid in the early 1990’s. Life gets harder as you get older in a big house. Zerorez made the process easy peasy. I can’t say enough about the technicians and people we talk to on the phone. Their sincere customer service is 5 ⭐️.
We needed our sectional cleaned before the holidays. Zerorez was prompt, explained the process in detail and completed the job in a timely manner. Our couch looks like new again! Thank you zerorez! We will definitely have them back in the future!
They do not use chemicals