Zerorez Boise
2807 South Cole Road
Boise
ID 83709
United States
  • Phone: 208-383-1000

Average rating: 9.3 out of 10 based on 11494 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 24, 2020 — Rated 10 out of 10 by S.H. Zerorez Boise
What do you like about our products and services?

Great service. Very thorough job. I appreciate the attention to detail.

Report a concern   August 24, 2020 — Rated 10 out of 10 by S.H. Zerorez Boise
What do you like about our products and services?

Our technician was knowledgeable and efficient. Carpets looked like new!

Report a concern   August 24, 2020 — Rated 8 out of 10 by K.C. Zerorez Boise
What could we do to improve?

Make it more affordable to do the instore cleaning on large rugs.

Report a concern   August 24, 2020 — Rated 10 out of 10 by Peggy Whitehouse Zerorez Boise
What do you like about our products and services?

You don't use chemical's---very easy to talk to--explained everything to me !!!

Report a concern   August 23, 2020 — Rated 10 out of 10 by J.R. Zerorez Boise
What do you like about our products and services?

Service and communication was excellent.

Report a concern   August 23, 2020 — Rated 10 out of 10 by C.B. Zerorez Boise
What do you like about our products and services?

I like that there are no harsh chemicals used, just real hot water.

Report a concern   August 23, 2020 — Rated 10 out of 10 by M.H. Zerorez Boise
What do you like about our products and services?

I got what I wanted for a price that’s reasonable and the results are great.

Report a concern   August 22, 2020 — Rated 10 out of 10 by Sandra Watkins Zerorez Boise
What do you like about our products and services?

I am a returning customer being very pleased with your prompt, professional service during Covid-19.
The serviceman was on time, explained what to expect and knowledgeable of product.
I will use Zerorez (Boise) again!

Report a concern   August 22, 2020 — Rated 0 out of 10 by D.M. Zerorez Boise
How did we disappoint you and what can we do to make things right?

I’m sorry to say but I was in the believe that you take away most of the water used to clean the carpets. I was told by the guy who cleaned our carpets that it would take 3 and maybe 8 hours for the carpet to dry completely. He arrived around 8:30 AM and left around10:30. The carpet was finally dry the next day with a few damp areas. The one area that I was most concerned about was not throughly cleaned. Still have some dark spots. Your price is right but your delivery is way lacking. Hope this helps you for future appointments.

Response from Zerorez Boise:

Thank you for your review, and for giving us the opportunity to fix the problem!

Report a concern   August 22, 2020 — Rated 10 out of 10 by Jeanette Morris Zerorez Boise
What do you like about our products and services?

I would give my technician a 10. He was prompt, very knowledgeable and did an out standing job, in record time. What more could you ask?

Report a concern   August 21, 2020 — Rated 9 out of 10 by R.S. Zerorez Boise
What do you like about our products and services?

I like the chemical free carpet cleaning service! Setting the appt is fast and easy and the technicians are prompt, attentive to requests and efficient.

Report a concern   August 21, 2020 — Rated 10 out of 10 by N.K. Zerorez Boise
What do you like about our products and services?

Very good service

Report a concern   August 20, 2020 — Rated 10 out of 10 by Giselle Vanderwyst Zerorez Boise
What do you like about our products and services?

The products work so well. It is clean and makes the house smell fresh. Everything drys quickly and they offer so many other services as well. Extremely happy with everything.

Report a concern   August 19, 2020 — Rated 9 out of 10 by A.A. Zerorez Boise
What do you like about our products and services?

I mostly like the technicians.

Report a concern   August 19, 2020 — Rated 10 out of 10 by B.G. Zerorez Boise
What do you like about our products and services?

The team is very polite and the product does a wonderful job of getting the dirt and grime out of our carpets.

Report a concern   August 19, 2020 — Rated 10 out of 10 by Vicky Southwick Zerorez Boise
What do you like about our products and services?

The Zerorez technician, Andy, did a great job! Our rugs looked almost new afterwards which was amazing considering they are 20 years old! Andy even took a before and after picture - it was shocking! He even got spots out that I would have bet money that they'd be impossible to remove! He was very careful with wearing a mask, booties and gloves too.

Report a concern   August 19, 2020 — Rated 10 out of 10 by J.M. Zerorez Boise
What do you like about our products and services?

I just wanted to say from beginning to end the service we received was amazing! I mixed up the days that we needed to have service to meet our virtual schools classroom completion, but Erin was able to still squeeze in our service. Our technician was so nice, friendly and knowledgeable. I really appreciate the service we received and will be recommending your service to friends and family! Thanks again!

Report a concern   August 19, 2020 — Rated 10 out of 10 by C.H. Zerorez Boise
What do you like about our products and services?

quick, efficient, and the employee was great at explaining how the system worked.

Report a concern   August 19, 2020 — Rated 10 out of 10 by Jim and Joan Stephens Zerorez Boise
What do you like about our products and services?

they did a great job! thanks for being so available!

Report a concern   August 18, 2020 — Rated 10 out of 10 by Joe Matlock Zerorez Boise
What do you like about our products and services?

Great job and customer service

Report a concern   August 18, 2020 — Rated 10 out of 10 by Jan Brandstetter Zerorez Boise
What do you like about our products and services?

Service man was very polite and was sure to put protectors on his shoes before entering the house. I was happy with the outcome.

Report a concern   August 17, 2020 — Rated 10 out of 10 by N.S. Zerorez Boise
What do you like about our products and services?

This would be my 2nd time using Zerorez, I am very impressed. We had issues with previous carpet contractor leaving to much residue and have our carpet tiles pull up the following day, we did not have this issue with this company due to your process.

Report a concern   August 16, 2020 — Rated 10 out of 10 by P.C. Zerorez Boise
What do you like about our products and services?

Great service, knowledgeable staff and very professional. I would highly recommend

Report a concern   August 16, 2020 — Rated 10 out of 10 by K.R. Zerorez Boise
What do you like about our products and services?

I liked that there weren't a ton of chemicals being put into the carpet in the house. Just a simple deep cleaning, which was much needed. The results are clear to see already

Report a concern   August 16, 2020 — Rated 10 out of 10 by B.L. Zerorez Boise
What do you like about our products and services?

Fast and efficient! My carpets look new again.

Report a concern   August 16, 2020 — Rated 10 out of 10 by B.F. Zerorez Boise
What do you like about our products and services?

Re

Report a concern   August 15, 2020 — Rated 10 out of 10 by D.M. Zerorez Boise
What do you like about our products and services?

My carpets are so soft and clean now. They dried very quickly and the technicians were very professional and friendly.

Report a concern   August 15, 2020 — Rated 10 out of 10 by L.H. Zerorez Boise
What do you like about our products and services?

Excellent service

Report a concern   August 15, 2020 — Rated 10 out of 10 by Ashley Shirley Zerorez Boise
What do you like about our products and services?

Everything!

Report a concern   August 14, 2020 — Rated 10 out of 10 by Chris Hirt Zerorez Boise
What do you like about our products and services?

You somehow got acrylic paint out of carpet.


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