Zerorez Boise
2807 South Cole Road
Boise
ID 83709
United States
  • Phone: 208-383-1000

Average rating: 9.3 out of 10 based on 11494 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 28, 2020 — Rated 10 out of 10 by G.F. Zerorez Boise
What do you like about our products and services?

Consistant service from work done, tech and scheduling.

Report a concern   November 28, 2020 — Rated 10 out of 10 by Caralee Casey Zerorez Boise
What do you like about our products and services?

I like that my carpet feels clean, dries quickly, and the tech does a thorough job.

Report a concern   November 28, 2020 — Rated 10 out of 10 by J.C. Zerorez Boise
What do you like about our products and services?

.

Report a concern   November 27, 2020 — Rated 10 out of 10 by C.Z. Zerorez Boise
What do you like about our products and services?

Cleaning was done quickly, carpet looks great and cleaning tech was very friendly

Report a concern   November 27, 2020 — Rated 0 out of 10 by R.S. Zerorez Boise
How did we disappoint you and what can we do to make things right?

The high traffic areas still did not look very good. They said it was because it was a high traffic area. It did not look much better. It was hard to tell it was cleaned. I vacuumed after it was dry and a lot of dirt came up like it did before it was cleaned. I know my carpets were dirty but I did expect them to look a little more clean.

Response from Zerorez Boise:

Thank you for your review, we've been trying to reach you to get more information and to see how we can help resolve your concern. Please feel free to reach out to us at 208-383-1000.

Report a concern   November 27, 2020 — Rated 9 out of 10 by P.K. Zerorez Boise
What do you like about our products and services?

Employee was friendly and helpful. He did a good job on my furniture. I have already recommended your company to somebody.

Report a concern   November 26, 2020 — Rated 10 out of 10 by Rod Peterson Zerorez Boise
What do you like about our products and services?

No residue, convient time, friendly knowledge staff, very professional.

Report a concern   November 25, 2020 — Rated 10 out of 10 by B.T. Zerorez Boise
What do you like about our products and services?

Fast and friendly

Report a concern   November 25, 2020 — Rated 9 out of 10 by S.F. Zerorez Boise
What do you like about our products and services?

Carpeting looks like new, no soap residue. Blue was our service man. Very efficient and pleasant.

Report a concern   November 24, 2020 — Rated 10 out of 10 by S.R. Zerorez Boise
What do you like about our products and services?

We felt the price was reasonable and the technician was professional. While all the spots didn't come out, we were still impressed with how much better the carpets looked. We would use them again!

Report a concern   November 23, 2020 — Rated 10 out of 10 by L.J. Zerorez Boise
What do you like about our products and services?

Smells great
Carpets looked amazing.

Report a concern   November 23, 2020 — Rated 10 out of 10 by C.W. Zerorez Boise
What do you like about our products and services?

I like the way it turned out, very clean. Also all my questions answered and told me every step of what he was doing.

Report a concern   November 22, 2020 — Rated 10 out of 10 by M.E.R. Zerorez Boise
What do you like about our products and services?

Everything feels truly clean and the technician was very professional I’ve already referred friends.

Report a concern   November 22, 2020 — Rated 10 out of 10 by Chad Celani Zerorez Boise
What do you like about our products and services?

Easy to make appointment, professionally done with a great work ethic by a knowledgeable pro and easy billing process.

Report a concern   November 22, 2020 — Rated 10 out of 10 by David Barrera Zerorez Boise
What do you like about our products and services?

The employee was very professional and courteous. He was very knowledgeable and communicated with us on every step. I would definitely recommend this service and get my carpets cleaned again!!!

Report a concern   November 22, 2020 — Rated 10 out of 10 by Dan Buffham Zerorez Boise
What do you like about our products and services?

No chemicals, clean efficient and informative The technician did a great job on our couch and the carpets. It looks as good as new.

Report a concern   November 22, 2020 — Rated 10 out of 10 by Pam Fike Zerorez Boise
What do you like about our products and services?

Always get our carpets cleaned and great customer care.

Report a concern   November 22, 2020 — Rated 10 out of 10 by S.M. Zerorez Boise
What do you like about our products and services?

Explain how and why different products work. Honest about saying whether a product might work.

Report a concern   November 21, 2020 — Rated 10 out of 10 by N.F. Zerorez Boise
What do you like about our products and services?

Very professional and thorough.

Report a concern   November 20, 2020 — Rated 10 out of 10 by Paul Schneider Zerorez Boise
What do you like about our products and services?

Tremendous service, Zeneca, our tech, explained everything, wore a mask, gloves and foot protectors. He was very thorough, attentive and polite. Again, awesome service.

Report a concern   November 20, 2020 — Rated 10 out of 10 by J.F. Zerorez Boise
What do you like about our products and services?

Great service. Nick did a great job and the follow up was great. Making sure we were happy with our carpets and the work.

Report a concern   November 20, 2020 — Rated 10 out of 10 by Jan Carver Zerorez Boise
What do you like about our products and services?

I already have!

Report a concern   November 20, 2020 — Rated 10 out of 10 by B.B.T. Zerorez Boise
What do you like about our products and services?

Your service was provided very efficiently and professionally in all ways

Report a concern   November 20, 2020 — Rated 10 out of 10 by Bill Epling Zerorez Boise
What do you like about our products and services?

Great service, great people and excellent final results.

Report a concern   November 19, 2020 — Rated 0 out of 10 by K.G. Zerorez Boise
How did we disappoint you and what can we do to make things right?

Carpet did not look significantly better after cleaning.

Response from Zerorez Boise:

Thank you for your review- we have been in contact, and are working to resolve your concerns. Thank you!

Report a concern   November 19, 2020 — Rated 10 out of 10 by C.N. Zerorez Boise
What do you like about our products and services?

Very impressed with this company! Prompt and easy to do. Tim was very professional and even asked when he was done if there was anything else he could for us. The carpets look great and a great value. Will use this company again for sure.

Report a concern   November 19, 2020 — Rated 8 out of 10 by R.S. Zerorez Boise
What could we do to improve?

When we compared pricing after the work was done, seemed high for what was done.

Report a concern   November 19, 2020 — Rated 9 out of 10 by B.T. Zerorez Boise
What do you like about our products and services?

Easy to schedule. Friendly technician.

Report a concern   November 18, 2020 — Rated 10 out of 10 by A.E. Zerorez Boise
What do you like about our products and services?

The job that was done was excellent. However, asking for a tip I thought was tacky/

Report a concern   November 18, 2020 — Rated 10 out of 10 by K.G. Zerorez Boise
What do you like about our products and services?

Great customer service!


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