Zerorez Boise
2807 South Cole Road
Boise
ID 83709
United States
  • Phone: 208-383-1000

Average rating: 9.4 out of 10 based on 11710 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 18, 2021 — Rated 8 out of 10 by K.W. Zerorez Boise
What could we do to improve?

Did a fine job.

Report a concern   March 18, 2021 — Rated 10 out of 10 by J.D. Zerorez Boise
What do you like about our products and services?

Nick does a wonderful job and is very thorough and explains everything very well.

Report a concern   March 18, 2021 — Rated 10 out of 10 by M.A. Zerorez Boise
What do you like about our products and services?

Zero Rez was timely and efficient and did a nice job cleaning ducts in my house. They also offered a permanent, cleanable air filter that will save money in the long run with filter replacement costs.

Report a concern   March 18, 2021 — Rated 10 out of 10 by Rachelle Shaye Zerorez Boise
What do you like about our products and services?

Sebastian was amazing. He took the time to explain all the treatments and how each would benefit us now and in the future.

He gave us recommendations on when we should have carpets done again due to some wear and have us helpful tips on how to keep up on maintenance until next cleaning.

We would live to have him again and look forward to more services in the future.

Report a concern   March 17, 2021 — Rated 8 out of 10 by F.M. Zerorez Boise
What could we do to improve?

He did a good job, but he did let the dog out the front door when he left and failed to tell us about it. We were very lucky to find her.

Report a concern   March 17, 2021 — Rated 6 out of 10 by C.H. Zerorez Boise
How did we disappoint you and what can we do to make things right?

The cleaning is phenomenal. I do think, however, that door stops, door jams should be used so that the hoses are not sliding into the home. Also, as I was leaving my home, I noticed that one of my plants were completely ripped out of my garden bed. My plants are dead and need replaced anyway so I’m not too upset about it. Overall, I am very thankful to have someone come into my home and clean my carpet.

Report a concern   March 17, 2021 — Rated 8 out of 10 by P.R. Zerorez Boise
What could we do to improve?

I was pleased and surprised that you offered to come back to redo the arms of the chairs that didn’t come clean.
I use zeroez when you offer good discounts. The only improvement I would suggest is that if you charge more for large areas, you should charge less for smaller areas (bedrooms without much floor space). I didn’t have a problem this but I’ve had friends complain about companies that do that when they charge per room.

Report a concern   March 17, 2021 — Rated 10 out of 10 by Ron Emry Zerorez Boise
What do you like about our products and services?

Brock did an amazing job in our home
He listened to us as we explained our situation with our carpet and the desired outcome we were hoping for. He was honest, direct, hard working and was aware of the problems. He cared about the outcome of the service he gave. His performance and outcome was above our expectations.

Thanks Brock and Zerorez!

Report a concern   March 17, 2021 — Rated 10 out of 10 by W.K. Zerorez Boise
What do you like about our products and services?

The tech that came out was great! He did a wonderful job cleaning my carpets and explained the whole process!!

Report a concern   March 17, 2021 — Rated 10 out of 10 by Carin Bohan Zerorez Boise
What do you like about our products and services?

Great price, convenient and wonderful outcome!! My Wool rug looks amazing!

Report a concern   March 17, 2021 — Rated 10 out of 10 by J.S. Zerorez Boise
What do you like about our products and services?

Very courteous and friendly technician. Used shoes covers and plastic corner guards.

Report a concern   March 16, 2021 — Rated 10 out of 10 by S.A.B.B. Zerorez Boise
What do you like about our products and services?

Excellent work by a courteous tech.

Report a concern   March 16, 2021 — Rated 10 out of 10 by S.A.B.B. Zerorez Boise
What do you like about our products and services?

The tech was very courteous and did an excellent job. The carpets look wonderful and they even smell good too.

Report a concern   March 16, 2021 — Rated 10 out of 10 by Alexandra Harrison Zerorez Boise
What do you like about our products and services?

Did a great job on my carpet's and explained the entire process thoroughly

Report a concern   March 15, 2021 — Rated 9 out of 10 by C.B. Zerorez Boise
What do you like about our products and services?

I think the technician did a good job except the area rug didn't even feel damp so I'm not sure if that was done or not.

Report a concern   March 15, 2021 — Rated 10 out of 10 by Sue Ann Megran Zerorez Boise
What do you like about our products and services?

The carpets look so clean. AND the technicians are very considerate and knowledgeable.

Report a concern   March 15, 2021 — Rated 10 out of 10 by Alicia Vaughn Zerorez Boise
What do you like about our products and services?

Great service. I called and you guys were able to set up an appointment quickly with a time that worked for us. Jordan did a wonderful job. Thank you.

Report a concern   March 14, 2021 — Rated 10 out of 10 by Diana Drake Zerorez Boise
What do you like about our products and services?

My carpet looks great. Smells fresh. Dried quickly. Can’t say enough.

Report a concern   March 14, 2021 — Rated 10 out of 10 by J.M. Zerorez Boise
What do you like about our products and services?

It’s expensive, but it actually works.

Report a concern   March 14, 2021 — Rated 10 out of 10 by K.C. Zerorez Boise
What do you like about our products and services?

I loved how the carpets looked when finished. I loved how fast it dried. I loved how there wasn't any smell when finished.

Report a concern   March 14, 2021 — Rated 10 out of 10 by Tiffany Benke Zerorez Boise
What do you like about our products and services?

Fast, convenient and friendly.

Report a concern   March 14, 2021 — Rated 10 out of 10 by C.J. Zerorez Boise
What do you like about our products and services?

I love that there are no chemicals!

Report a concern   March 13, 2021 — Rated 10 out of 10 by S.B. Zerorez Boise
What do you like about our products and services?

The techs always show up on time and do a great job!

Report a concern   March 13, 2021 — Rated 10 out of 10 by R.T. Zerorez Boise
What do you like about our products and services?

The technician was very friendly, knowledgeable and punctual. Gave me plenty of great feedback. Answered all my questions. I will definitely recommend zerorez to everyone.

Report a concern   March 13, 2021 — Rated 10 out of 10 by John Hammon Zerorez Boise
What do you like about our products and services?

Blue was super friendly and a pleasure to work with. He explained everything that was he was going to do before he even stepped foot into our house. I recommended my place of employment to use Zerorez.

Report a concern   March 12, 2021 — Rated 10 out of 10 by A.C. Zerorez Boise
What do you like about our products and services?

Andy was very professional and kind

Report a concern   March 12, 2021 — Rated 7 out of 10 by C.L. Zerorez Boise
What could we do to improve?

I was a little disappointed with the tile floors. Thought the grout would look better than it does. Not sure why.

The shower was cleaned and sealed. We had been told before when your shower is sealed, the grout won't change colors when it gets wet. It does so unsure if the previous statement is true or if the sealant wasn't applied properly.

When the carpet on the stairs was being cleaned, the machine fell (I heard it and saw what happened). Employee didn't say anything to me so assumed everything was ok. Forgot about it until a couple days later when I saw the wall had been nicked up by the machine falling. Disappointed nothing was said.

Report a concern   March 12, 2021 — Rated 10 out of 10 by J.W. Zerorez Boise
What do you like about our products and services?

After cleaning, my carpet looked almost brand new. And it's over 8 years old. The technician had a great personality and a vast knowledge on carpet info. He took good care by putting on booties, put protection on cupboard corners and got here within the 30 minutes from when he called. Will be telling friends about how satisfied I was.

Report a concern   March 11, 2021 — Rated 10 out of 10 by K.M.K. Zerorez Boise
What do you like about our products and services?

Many thanks to David for doing such a thorough job and engaging in a friendly, honest manner. We are happy with the service. Thank-you! :D

Report a concern   March 11, 2021 — Rated 10 out of 10 by J.M.H. Zerorez Boise
What do you like about our products and services?

Carpets look clean


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