- Phone: 208-383-1000
based on 10978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech was professional, helpful and thorough. Did a great job. Carpet looks and feels great.
I didn’t buy the 65.00 up sell on the deodorizer. But I didn’t think my carpets would smell worse after the cleaning.
Fast, friendly, professional. My carpet looks amazing.
It was too pricey for one room, but the technician was very professional.
Tech was very professional and polite. Also thorough. For me, it was more than I wanted to spend but the results were there so I’d probably use your services again if needed.
Very friendly service technician. Thorough and excellent service.
Our carpets and rug look and feel fabulous! David was so attentive to our needs and very polite. Thanks so much!
Andrea Blodgett
Matt did a great job! We’ll definitely be using Zerorez and referring to Zerorez!
I have used Zerorez since shortly after Dave Grigsby came to Boise and opened the franchise.
I am 100% sold on the techniques used by Zerorez and would not hesitate to recommend the company to anyone.
Technicians have always been very friendly and knowledgeable and I am very comfortable with them coming into my home.
(Please use my legal name Catherine, not Katie.....and no last name, if you want to use my comments publicly.)
The guy who cleaned our couch was awesome! No complaints about him. However when scheduling this I was told one price for our couch then it ended up being 100 bucks more due to size. The scheduling people should check how big it is before giving a price.
My carpets are flawless
Just a little too costly
Carpets are clean! Smell amazing and Andy was great!
On time and thorough for a good value.
The x rocks said awesome things about it and so far it have to agree! The floor feels ridiculously nice under my feet, no more grimy feeling even after just vacuuming.
The workers have all been very friendly and professional. Very conscientious about doing a good job and protecting the walls and floors from any damage.
Quick and easy. Good quality work.
no soap and fresh impowered water! Austin is a great worker and very efficient.
Nice guy, did a good job. Thanks
The technician was SUPER friendly and thorough. 100% for his service.
However, my appointment time given to me was apparently wrong. I got a confirmation before the appointment that the tech would be there between 11 and 2. I moved my whole schedule for that and moved all my kids’ furniture out meaning they couldn’t take their naps. However, when the tech didn’t arrive by 2 I called and was told my appointment was showing between 4 and 7. The tech made his way over quick and was here by 3:30. But it still threw off my entire day and I ended up having to be at home waiting almost the whole day.
The tech, again, was SO nice!
However, my carpets are still damp in some rooms the next day (it’s been about 28 hours now) and even smell damp and worse than before we had the carpets cleaned. I also have 2 large stains that didn’t come out. Overall, I don’t feel like my carpet looks much better after the service. We just moved in and are hoping to get just a couple more years out of the carpet before we have to replace but I’m bummed we paid so much for cleaning without much of a difference in the look.
So for the scheduling mix up, still damp carpets, and remaining stains, I am not super thrilled. But the great tech definitely improved my feelings about Zerores.
Text and email confirms
Speed
Seems like the spots are resurfacing 8 hrs after cleaning
The quote we received over the phone was accurate, the carpets look amazing and the gentleman who did the work was friendly and knowledgeable.
Cleaner was very pleasant and professional, went directly to work, took extra effort to remove stains in carpet and upholstery. Explained what he would do and any follow-up on our part. Efficient, effective, diligent, and great customer service. Will definitely be a repeat customer!
The guy who came and cleaned our carpets did an incredible job! He was friendly, knowledgeable and he shared that knowledge with me, and very thorough. I would request him every time! Thank you! We love our clean carpets!
It was a great experience. The techs arrived during the specified time frame and the work was completed quickly. They were professional and took care with shoe covers and other protection to prevent damage from hoses. They explained what to expect and how some stains are unlikely to be completely removed. They offered and explained additional services but weren't pushy about it. My carpets look amazing and there was no chemical odder. I have additional rooms that need cleaning and will certainly have them out again.
Prompt, polite & thorough. What else can you ask for...oh yeah, enviromentally safe.
Call them, you won’t be sorry.
Very professional, courteous,excellent technician. You always do a great job!
Professional, my carpets look great. Got stains out that I wasn't able to or another carpet cleaning company.
I already answered one survey! It was a great experience and job well done!