- Phone: 208-383-1000
based on 10977 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet wet longer than the 4-8 hours I was told. Thorough job, personable employee, too much talk about how much better your company was and why. Don't feel the quality was that much better than other companies I have had out-especially for the price.
I had a rug cleaning scheduled for yesterday. When the rep showed up he was not wearing a mask even though the City of Boise has mandated masks due to the recent spike in Covid cases. We ended up opting for the rugs to be taken to your shop to be cleaned instead. Due to the size and weight off the rugs both my son and I had to help carry the rugs out to help the rep get them in the van. This wouldn't normally have been an issue, I have no problem helping. However, my son is immune-compromised and being in such close proximity to your driver as a result made me extremely uncomfortable, and quite frankly, angry, at the lack of care your company showed by not enforcing a strict mask policy.The rep was nice enough,but after he left and I thought on it all more I decided I needed to reach out to say something to Zero Rez. I both texted and sent an email regarding my discomfort and that I think all drivers should be required to wear a mask right now. I got ZERO feedback from anyone. No response whatsoever. I would have at a minimum expected someone to reach out to me regarding my concerns, but this didn't happen, further proving to me you clearly don't care about your customers. I would never recommend you based on this, and won't be using your services again. Furthermore, I will be sharing this with my friends so they also know to ask the right questions when looking for rug/carpet and upholstery cleaning and only work with companies who show through their actions they actually care about their clients. While my rep was nice, I definitely felt pressured to not proceed with the cleaning we initially scheduled, and go with a more expensive in-house treatment. It was as though he had already made up his mind he wasn't interested in doing the cleaning in-house and was working every angle to get me to agree to a more expensive treatment. Part of why I agreed was because I didn't want him in my home for an extended period of time while he had no mask on, and around my son whom I've had to keep in quarantine due to his compromised respiratory system. You really should take much more care in not only trying to make your clients feel comfortable out of the gate, but at least respond when you receive a valid concern. I am left feeling taken advantage of, and with the impression you clearly put profits before people.
AH
up front and honest about products, what they can and can't do, and cost.
Very knowledgeable about the service. Very friendly. Excellent customer service. Thank you.
"Blue" did a great job! He was kind, prompt and efficient. He explained how Zerorez is different than other carpet cleaning companies.
My renter says the technician did a great job.
I’d like someone to come back out we had water spill on the carpet after being cleaned and it left a brown stain... I have hear great things and I’m not sure what has happened but water should not leave a brown spot on freshly cleaned carpet... and for the almost $800 we spent I’d really like someone to come back out! It will need to be scheduled for next week.
Name removedPhone number removed871
Address service was provided at
11471 Saranac St
Caldwell ID 83605
Technician was excellent. Explained everything, offered additional services, and overall did a great job.
The gentleman was wonderful told us what other products would work for our
Problem which helped us achieve what we really wanted.
Love the lack of harsh chemicals and the friendly technicians!
Great job! Brought some older carpeting back to life!
They work.
How your cleaning solution and employees like Andy bring newness back to the carpet, so very clean and dries quickly!!!! If you use my name, FIRST NAME ONLY PLEASE PATRICIA
The quality of service and professionalism of the technicians
Seem to do a good job
The second try was much better and almost looking new. Left it to dry like it was left and after a week came back to put it back together-Material had streaks of two tones, some orange colorization-some of it didn’t get relaxed and going same direction. Realize this was a different type of material but figured you guys would know what to do.
Cleaning job was better since more time was taken second time and since it had been awhile. So glad it looks clean, but the carpet and furniture felt on the tips like a crystallization was on the tips of carpet and furniture. Not soft afterwards. Don’t know that there was supposed to be a residue left.
Thank you for your review, and for giving us the opportunity to fix the problem!
Great service and on time. Fast, reliable, and effective.
Very polite and helpful tech. He wore a mask and gloves and was totally professional and helpful.
The floors look great when he was finished. The tech was very courteous, friendly and professional. Kept me informed on what he was doing. Would highly recommend.
Always very professional and thorough. Carpet always looks amazing after ZeroRez.
Nicholas the technician was very informative professional and did a fantastic job
So clean and refreshes the carpet more then any other carpet cleaning service
The solution smells clean and the drying time was good. We had one area that took longer to dry but it was fine the following day. We were were happy with the results and will use this company again.
They work. The man that came out to do the job did a thorough and complete job and the carpets looked 100% better when he finished.
My carpets and couch look amazing. The tech was very friendly and thorough. He made sure I was happy with the results and checked to see if there was anything else he could do.
They did a great job cleaning the carpets. They were courteous and professional. Our only concern was we were given a price over the phone, they when all said and done, the amount almost doubled.
The service man let me know what options were available for my situation (i.e. having pets). He didn't push me and was honest when he didn't find urine stains.
Carpets always seem clean, dry relatively fast.
My service guy was named Nick and he explained everything, was very knowledgeable and did a great job! I would recommend Zerorez to anyone that wants their carpets cleaned.
Great response time, excellent service, good price, personable reps!