Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   February 28, 2026 — Rated 9 out of 10 by K.O. Don Franklin London Ford - Service
What do you like about our products and services?

The personal was very friendly

Report a concern   February 28, 2026 — Rated 10 out of 10 by K.P. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Friendly staff and was treated very well by all. Met the finance,manager and salesmen. The service took longer than expected but was offered a ride and enjoyed meeting these folks. We have been there before for service, recall, and bought tires although we did not buy there

Report a concern   February 28, 2026 — Rated 10 out of 10 by M.C. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Very easy to deal with.

Report a concern   February 28, 2026 — Rated 10 out of 10 by J.V. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

I would like to say, just listening to the customer gets my 5 stars. I’ve recently had a terrible experience before coming to the Somerset lot. From the fist call and discussion that I had to getting into the truck and taking off was a great experience. It’s nice to see that employees at this lot took their time and listened to the customer needs and got them into what they wanted instead of settling for anything less. Everyone that I have came in contact with at the somerset lot was what me and my family needed for looking for our next vehicle. Drove about an hour and half to get there and will definitely be back. Thanks again.

Report a concern   February 28, 2026 — Rated 10 out of 10 by T.M. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Loved the Genesis QV80! We test drive it twice. Xavian helped us understand the benefits of the vehicle, options, etc. He was fantastic, a great representative of your company. Ultimately, it came down to price, but would see Xavian for a future vehicle.

Report a concern   February 28, 2026 — Rated 10 out of 10 by D.M. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Very knowledge and cares about the the person they are dealing with

Report a concern   February 28, 2026 — Rated 10 out of 10 by Dakota Wells Don Franklin Auto
What do you like about our products and services?

Great service and great people helping out!

Report a concern   February 28, 2026 — Rated 10 out of 10 by B.R. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Ben a good person of knowledge of your products

Report a concern   February 28, 2026 — Rated 10 out of 10 by Stacy Wegner Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

CJ and Richard were amazing. He was kind and listened to what I needed and made it happen. I love my new car!!

Report a concern   February 28, 2026 — Rated 10 out of 10 by Beverly Thornsberry Don Franklin Somerset KIA Sales
What do you like about our products and services?

This is the 3rd Kia I have purchased. Needless to say I have always had good luck with them. The salesperson that I worked with was amazing and very helpful.

Report a concern   February 28, 2026 — Rated 10 out of 10 by J.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

I’m impressed with the quality of the product!

Report a concern   February 28, 2026 — Rated 10 out of 10 by T.W. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Worked me in and fix the issue with my Highlander and did not try and make me do more than what was needed. Very professional and efficient..

Report a concern   February 28, 2026 — Rated 10 out of 10 by M.D. Don Franklin Glasgow Service Department
What do you like about our products and services?

Absolutely knowledgeable and courteous service with every visit! Very convenient location in the Glasgow area and always clean and organized. Great dealership with great customer service!!

Report a concern   February 28, 2026 — Rated 10 out of 10 by L.B. Don Franklin Somerset KIA Service
What do you like about our products and services?

Friendly and reasonable prices and does the job at a reasonable time

Report a concern   February 28, 2026 — Rated 10 out of 10 by J.P. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Sales people are very professional

Report a concern   February 28, 2026 — Rated 9 out of 10 by A.M. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

Good selection of vehicles and very friendly staff

Report a concern   February 28, 2026 — Rated 10 out of 10 by J.L. Don Franklin Corbin CDJR Service
What do you like about our products and services?

You did a good job putting my airbag in my 03 dodge.

Report a concern   February 28, 2026 — Rated 10 out of 10 by R.H. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

The welcome and friendly atmosphere!Explaination of what being performed ! I just wish the rates were lower 😂

Report a concern   February 28, 2026 — Rated 10 out of 10 by Donald Callahan Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I will be a life long customer, and I’ll explain why. I walked in knowing exactly what I wanted and even though it wasn’t on the lot, my fantastic salesman found it and got it in for me. After the purchase it needed to come in for service and I was gotten in quickly and taken care of. Again, I’m extremely happy with the service I have received and the follow up after the sale. By far the best purchasing experience I’ve had ever.

Report a concern   February 28, 2026 — Rated 10 out of 10 by T.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

All service staff I encountered were courteous and cared about my needs. Although I was almost an hour early for my appointment, I was in and out in less than an hour.

Report a concern   February 28, 2026 — Rated 10 out of 10 by P.H. Don Franklin London Ford - Service
What do you like about our products and services?

Quick and knowledgeable employees. Clean waiting room and friendly service. Not pushy at all. Easy to deal with. #lovemyexplorer

Report a concern   February 28, 2026 — Rated 10 out of 10 by R.D. Don Franklin Glasgow Service Department
What do you like about our products and services?

I love that the service department is friendly. My appointments are flexible and I can drop off and pick up. I’ve never had a bad experience!

Report a concern   February 28, 2026 — Rated 10 out of 10 by S.R. Don Franklin Glasgow Service Department
What do you like about our products and services?

Friendly and Professional

Report a concern   February 28, 2026 — Rated 10 out of 10 by C.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Efficient

Report a concern   February 28, 2026 — Rated 10 out of 10 by G.D. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

We didn't have an appointment but they worked us in and the wait was reasonable.

Report a concern   February 28, 2026 — Rated 10 out of 10 by Neil Luttrel Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Close to home

Report a concern   February 28, 2026 — Rated 10 out of 10 by James Pitcock Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Good to work with

Report a concern   February 28, 2026 — Rated 10 out of 10 by D.H. Don Franklin London Ford - Service
What do you like about our products and services?

Very helpful and friendly staff

Report a concern   February 28, 2026 — Rated 10 out of 10 by O.M. Don Franklin London Ford - Service
What do you like about our products and services?

The service is great .
Done in a timely manner. They explain
Very clearly what needs to be done now and close in the future. . Nice people to work with . I’m Very satisfied’

Report a concern   February 28, 2026 — Rated 10 out of 10 by R.A. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Quick and convenient


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