Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   April 10, 2026 — Rated 10 out of 10 by Patricia Bingham Don Franklin Ford - Service
What do you like about our products and services?

Very friendly staff was done in a very timely manner

Report a concern   April 10, 2026 — Rated 10 out of 10 by K.K. Don Franklin Somerset KIA Service
What do you like about our products and services?

My vehicle is dependable, comfortable, and a good looking car. I like the warranty you give and your service department is prompt and reliable. This is my fourth KIA. My only complaint is that you keep discontinuing vehicles that I like, for instance the Amanti and the Stinger

Report a concern   April 10, 2026 — Rated 10 out of 10 by P.M. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Very professional and accommodating.

Report a concern   April 10, 2026 — Rated 10 out of 10 by M.D. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Quick oil change and a nice place to wait. Very accommodating

Report a concern   April 10, 2026 — Rated 10 out of 10 by A.H. Don Franklin Ford - Service
What do you like about our products and services?

This was my first visit to the new service station. Everyone was so pleasant and helpful. I was very pleased with the service.

Report a concern   April 10, 2026 — Rated 10 out of 10 by Kevin Davidson Don Franklin Auto
What do you like about our products and services?

I very much appreciate Brad in the service department!

Report a concern   April 10, 2026 — Rated 10 out of 10 by J.R. Don Franklin Bardstown - Service
What do you like about our products and services?

No

Report a concern   April 10, 2026 — Rated 10 out of 10 by J.B. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Fast service

Report a concern   April 10, 2026 — Rated 10 out of 10 by Darrell Overstreet Don Franklin Campbellsville Service Department
What do you like about our products and services?

Friendly. Did as they promised

Report a concern   April 10, 2026 — Rated 10 out of 10 by D.O. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Fast and thorough and everybody is very polite

Report a concern   April 10, 2026 — Rated 10 out of 10 by Breanna Judd Don Franklin Campbellsville Service Department
What do you like about our products and services?

Very friendly and quick!

Report a concern   April 10, 2026 — Rated 10 out of 10 by D.N. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Best in Class Sales Department (Kanon B) and a product that is terrific value for the money! Excellent experience

Report a concern   April 10, 2026 — Rated 10 out of 10 by T.N. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Very dependable

Report a concern   April 10, 2026 — Rated 10 out of 10 by R.F. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I took my new Buick in for its initial filter and oil change. The waiting area was very nice and the wait time was around an hour.

Report a concern   April 10, 2026 — Rated 10 out of 10 by W.C. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

They are great

Report a concern   April 10, 2026 — Rated 10 out of 10 by Katelin Fisher Don Franklin Burkesville Sales
What do you like about our products and services?

10/10 experience! I dealt with Scotty & Kathy at the Burkesville location and I couldn’t have had a better experience. Both super nice, thorough, & genuine people. Scotty went out of his way for me & made the process super easy and time efficient. Overall a great human & salesperson. I highly recommend

Report a concern   April 10, 2026 — Rated 10 out of 10 by Leon Davis Don Franklin Campbellsville Sales Department
What do you like about our products and services?

There ok

Report a concern   April 10, 2026 — Rated 10 out of 10 by Peggy Howard Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I'm always able to get an appointment quickly when needed. The facility is top notch, cleanliness, snacks, lots of seating. The staff are always friendly and professional.

Report a concern   April 10, 2026 — Rated 10 out of 10 by D.F. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Super service as always.

Report a concern   April 10, 2026 — Rated 10 out of 10 by S.M. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Service was friendly and quick and communication was clear.

Report a concern   April 10, 2026 — Rated 10 out of 10 by C.S. Don Franklin Russell Springs Sales Department
What do you like about our products and services?

I have always been a ford guy. My was very informed

Report a concern   April 10, 2026 — Rated 10 out of 10 by C.S. Don Franklin Glasgow Service Department
What do you like about our products and services?

Friendly staff willing to help with automotive needs.

Report a concern   April 10, 2026 — Rated 10 out of 10 by H.A. Don Franklin Glasgow Service Department
What do you like about our products and services?

Your fast and expert service I received

Report a concern   April 10, 2026 — Rated 10 out of 10 by Christina Branscum Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

John was amazing and very helpful through the entire process. From the time I came on the lot till he handed me the keys to my new car he is a great asset to your team

Report a concern   April 10, 2026 — Rated 10 out of 10 by J.W. Don Franklin Ford - Service
What do you like about our products and services?

Very professional and friendly.

Report a concern   April 10, 2026 — Rated 10 out of 10 by Karen Koch Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Dan goes beyond customer service to customer satisfaction!

Report a concern   April 10, 2026 — Rated 10 out of 10 by E.H. Don Franklin London Ford - Service
What do you like about our products and services?

Great service every time. The best service I have ever received.

Report a concern   April 10, 2026 — Rated 10 out of 10 by B.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

👍👍

Report a concern   April 10, 2026 — Rated 10 out of 10 by C.G. Don Franklin Glasgow Service Department
What do you like about our products and services?

I like that they come out and ask you before they put anything new on and it didn’t take long and everyone was friendly

Report a concern   April 10, 2026 — Rated 10 out of 10 by V.W. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Knowledge about products
Courtesy
Kindness
And willing to listen


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