Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   August 10, 2026 — Rated 10 out of 10 by William Montgomery Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

You was really nice and helpful and didn’t pressure me. This is my fourth frontier and they are very reliable.

Report a concern   August 10, 2026 — Rated 10 out of 10 by J.C. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

I like that the salesman wasn’t pushy and let me and my wife look rather than just following us around.

Report a concern   August 10, 2026 — Rated 10 out of 10 by W.C. Don Franklin Nicholasville Mitsubishi Sales
What do you like about our products and services?

The salesman was very friendly and helpful. I really appreciate the zero pressure.

Report a concern   August 10, 2026 — Rated 10 out of 10 by J.B. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

I really didn’t get any help

Report a concern   August 10, 2026 — Rated 10 out of 10 by J.R. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

We appreciated the approach and patience as we worked thru our options. Good people, everyone we worked with.

Report a concern   August 10, 2026 — Rated 9 out of 10 by Richard Elliot Jr Don Franklin Russell Springs Service
What do you like about our products and services?

They have always taken good care of me !!!

Report a concern   August 10, 2026 — Rated 10 out of 10 by B.T. Don Franklin Ford - Service
What do you like about our products and services?

Always friendly and clean. The warranty with Franklin service is a huge plus. Takes away a lot of future worries.

Report a concern   August 10, 2026 — Rated 10 out of 10 by C.C. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Awesome service!

Report a concern   August 10, 2026 — Rated 10 out of 10 by Belinda Thompson Don Franklin Somerset KIA Service
What do you like about our products and services?

Quick, friendly, would recommend to anyone!

Report a concern   August 10, 2026 — Rated 10 out of 10 by J.J. Don Franklin Glasgow Service Department
What do you like about our products and services?

Very courteous and helpful.

Report a concern   August 10, 2026 — Rated 9 out of 10 by C.A. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Easy to schedule. Usually quick

Report a concern   August 10, 2026 — Rated 10 out of 10 by J.S. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Kia was able to properly diagnose our vehicle’s issue and fixed the issue. Luckily they had the parts needed in the shop and we got our car in a timely manner.

Report a concern   August 10, 2026 — Rated 10 out of 10 by J.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good service

Report a concern   August 10, 2026 — Rated 10 out of 10 by J.H. Don Franklin CDJRF Sales Department
What do you like about our products and services?

Kyle Wethington was so helpful and kind when I returned my lease. It made it an easy and seamless process. When my husband is ready for a new Ram we will be returning to him.

Report a concern   August 10, 2026 — Rated 10 out of 10 by M.J. Don Franklin Russell Springs Service
What do you like about our products and services?

The techs explain what they are doing, and do an expert job. I never have to wait long, and even if I did, their waiting room is quite nice and comfortable.

Report a concern   August 10, 2026 — Rated 10 out of 10 by N.W. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Best service nice people I will be back thank you

Report a concern   August 10, 2026 — Rated 10 out of 10 by L.M.J. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Everything… wonderful customer service

Report a concern   August 10, 2026 — Rated 10 out of 10 by B.L. Don Franklin Glasgow Sales Department
What do you like about our products and services?

Loved Nadia!!! She was not pushy she was so informative and always returned our text and calls.

Really happy with our 2026 Chevy High Country!!!

Report a concern   August 10, 2026 — Rated 10 out of 10 by Emily Fox Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Everyone we worked with at Don Franklin was super helpful and friendly and we really appreciate that.

Report a concern   August 10, 2026 — Rated 10 out of 10 by Benita Patton Don Franklin Burkesville Service Department
What do you like about our products and services?

Tyler answered my questions and followed through on what I needed. He made my appointment for the following day. He and John were very friendly and helpful.

Report a concern   August 10, 2026 — Rated 9 out of 10 by J.C. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Take care of customers in a timely manner

Report a concern   August 10, 2026 — Rated 10 out of 10 by Bobbi Davis Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Good customer service from each staff that I encounter.

The service department worker offered a suggestion of what he’d do if my car was his, and that is to get new tires by the next oil change. I appreciated the personal suggestion, and not just a sales pitch.

Report a concern   August 10, 2026 — Rated 10 out of 10 by R.G. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

I always have the best experience there. All the employees are wonderful and friendly!

Report a concern   August 10, 2026 — Rated 10 out of 10 by P.S. Don Franklin Burkesville Service Department
What do you like about our products and services?

They work and last a long time.

Report a concern   August 10, 2026 — Rated 10 out of 10 by N.G. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Courtesy, convenience

Report a concern   August 10, 2026 — Rated 10 out of 10 by J.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

Everyone is always so nice and they get me in and out as quickly as possible.

Report a concern   August 10, 2026 — Rated 10 out of 10 by C.F. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and quickly to get in and out with your vehicle .

Report a concern   August 10, 2026 — Rated 10 out of 10 by T.G. Don Franklin Somerset GM Service Department
What do you like about our products and services?

The service staff. I never got worry about my vehicles being serviced by this dealership. They’ve always taken care of me and that’s why I’m a repeat customer of Don Franklin family of dealerships

Report a concern   August 10, 2026 — Rated 10 out of 10 by A.B.V. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I love the murano

Report a concern   August 10, 2026 — Rated 10 out of 10 by Darlene Huff Don Franklin Somerset GM Service Department
What do you like about our products and services?

Always quick and friendly service


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