Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   April 9, 2026 — Rated 10 out of 10 by James Beard Don Franklin Bardstown - Service
What do you like about our products and services?

Ryan Ritchey made getting an oil change as simple as “just come on in at 3”

Got there at 3 and was in and out before 4

What do I like about your products or services?

When someone “makes it happen” —Ryan does just that

Report a concern   April 9, 2026 — Rated 10 out of 10 by J.E. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

I love the customer service. They listen and are very polite and respectful. The bathrooms needed more attending to. The women's were not very clean. This is the only issue I saw there.

Report a concern   April 9, 2026 — Rated 10 out of 10 by S.A. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Very efficient and friendly!

Report a concern   April 9, 2026 — Rated 10 out of 10 by Kelley Mounce Don Franklin Somerset GM Service Department
What do you like about our products and services?

I really like that every time I have been in, my service has been taken care of in such a timely manner.

Report a concern   April 9, 2026 — Rated 9 out of 10 by M.S. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Collin who was the salesperson I spoke with about purchasing my new vehicle was not the stereotypical "pushy dealer"; instead, he treated me with respect, answered all my questions sufficiently and performed a very well job. Due to my experience with him, if I am ever looking into another new vehicle again or if a family member is looking for a new one, I will recommend Don Franklin-Hyundai

Report a concern   April 9, 2026 — Rated 10 out of 10 by K.R. Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

Clean show room and a friending staff. Just wish they would come down on some of the prices. I would like to keep my business here in Bardstown where I live.

Report a concern   April 9, 2026 — Rated 10 out of 10 by M.J. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Your people and your selection.

Report a concern   April 9, 2026 — Rated 10 out of 10 by A.Y. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

There are lots of variety to choose from.

Report a concern   April 9, 2026 — Rated 10 out of 10 by Gene Burton Don Franklin Campbellsville Service Department
What do you like about our products and services?

See my recent google review. I done one on 10/25 but my most recent was 4/26

Report a concern   April 9, 2026 — Rated 10 out of 10 by Amy Polston Don Franklin Somerset GM Service Department
What do you like about our products and services?

I’m very pleased every time I have my car serviced. I make an appointment , drop it off and in a short period of time I receive a call it’s all finished. Everyone are always very helpful and professional. I would definitely recommend to all my friends.

Report a concern   April 9, 2026 — Rated 10 out of 10 by B.H. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Your products are top notch and your services are polite and professional.

Report a concern   April 9, 2026 — Rated 10 out of 10 by C.B. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Great quick service

Report a concern   April 9, 2026 — Rated 10 out of 10 by E.H. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Service department personnel friendly and helpful.

Report a concern   April 9, 2026 — Rated 10 out of 10 by A.P. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

The sales team is great!

Report a concern   April 9, 2026 — Rated 10 out of 10 by Dewey Halcomb Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Service, there was awesome, would recommend anyone

Report a concern   April 9, 2026 — Rated 10 out of 10 by L.M. Don Franklin Glasgow Sales Department
What do you like about our products and services?

Nice, always have own a Nissan.

Report a concern   April 9, 2026 — Rated 10 out of 10 by A.M. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Great service! Prompt and efficient

Report a concern   April 9, 2026 — Rated 10 out of 10 by R.G. Don Franklin Somerset GM Service Department
What do you like about our products and services?

They are very helpful and willing to answer any questions I may have.

Report a concern   April 9, 2026 — Rated 10 out of 10 by C.V. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly and informative personel

Report a concern   April 9, 2026 — Rated 10 out of 10 by C.G. Don Franklin Somerset KIA Service
What do you like about our products and services?

I have owned many kia cars and suvs. They have always shown to be a good quality vehicle.

Report a concern   April 9, 2026 — Rated 10 out of 10 by James Flowers Don Franklin Ford - Service
What do you like about our products and services?

Always buy Ford vehicles at Franklin Ford. Your service dept is excellent. Ed in service dept is great to work with.

Report a concern   April 9, 2026 — Rated 10 out of 10 by Crystal Crabtree Don Franklin Somerset KIA Service
What do you like about our products and services?

Excellent service went above and beyond to make sure I got back to work on time

Report a concern   April 9, 2026 — Rated 10 out of 10 by D.S. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Quick, easy and professional

Report a concern   April 9, 2026 — Rated 10 out of 10 by L.F. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Easy to schedule

Report a concern   April 9, 2026 — Rated 10 out of 10 by Gillis Ashley Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have been bringing my vehicle in for service since I purchased the vehicle. The service is always spot on.
The service advisor interaction is always super. Chris is excellent at his job.
Thanks.

Report a concern   April 9, 2026 — Rated 10 out of 10 by C.T. Don Franklin Glasgow Service Department
What do you like about our products and services?

service was great!

Report a concern   April 9, 2026 — Rated 10 out of 10 by S.S. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

I bought a truck there and they were very helpful. I have had my truck serviced there two times and both times they were friendly and quick.

Report a concern   April 9, 2026 — Rated 10 out of 10 by D.F. Don Franklin Glasgow Service Department
What do you like about our products and services?

I was advised what the problem was, the status of when the part was ordered and the work was finished the day the part was received.

Report a concern   April 9, 2026 — Rated 10 out of 10 by S.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great vehicle

Report a concern   April 9, 2026 — Rated 10 out of 10 by M.B. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

That you all picked up my vehicle and brought it back. It’s very hard with my work schedule to get it there


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