Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   July 27, 2026 — Rated 10 out of 10 by Emma Payne Don Franklin Somerset GM Service Department
What do you like about our products and services?

Very friendly and helpful staff showed me where I needed to go and kept me updated on my vehicles service. Quick and easy service. Definitely recommend and will be going back in the future.

Report a concern   July 27, 2026 — Rated 10 out of 10 by A.L. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Service advisors are kind and helpful.

Report a concern   July 27, 2026 — Rated 9 out of 10 by T.P. Don Franklin Glasgow Service Department
What do you like about our products and services?

It was clean and every one was very friendly

Report a concern   July 27, 2026 — Rated 10 out of 10 by J.M. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Tuscon is a highly rated auto.

Report a concern   July 27, 2026 — Rated 10 out of 10 by W.S. Don Franklin Campbellsville Service Department
What do you like about our products and services?

they help me when i was desperate

Report a concern   July 27, 2026 — Rated 10 out of 10 by Anita Smith Don Franklin Campbellsville Service Department
What do you like about our products and services?

Very fast. Very friendly service.

Report a concern   July 27, 2026 — Rated 10 out of 10 by C.G. Don Franklin London Ford - Service
What do you like about our products and services?

Always treated nicely

Report a concern   July 27, 2026 — Rated 10 out of 10 by R.B. Don Franklin Burkesville Service Department
What do you like about our products and services?

friendly

Report a concern   July 27, 2026 — Rated 9 out of 10 by S.S. Don Franklin Hardin County Ford - Unsold Showroom Visit
What do you like about our products and services?

Demetrius, is the best salesperson! He was so kind to my husband, who has a broken back. He got his walker and helped him in and out of the car before he even knew that we were looking for a car.

Report a concern   July 27, 2026 — Rated 10 out of 10 by K.K. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Customer service

Report a concern   July 27, 2026 — Rated 10 out of 10 by Mary Beavers Don Franklin Somerset KIA Service
What do you like about our products and services?

Service guy was super friendly

Report a concern   July 27, 2026 — Rated 10 out of 10 by K.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Seevice

Report a concern   July 27, 2026 — Rated 10 out of 10 by S.M. Don Franklin Campbellsville Service Department
What do you like about our products and services?

I like that the waiting area is very nice. The employees are very kind and considerate.

Report a concern   July 27, 2026 — Rated 10 out of 10 by V.W. Don Franklin Somerset KIA Service
What do you like about our products and services?

Service department was wonderful, thorough and knowledgeable. Thank you!

Report a concern   July 27, 2026 — Rated 10 out of 10 by T.F. Don Franklin Campbellsville Service Department
What do you like about our products and services?

I like the Service I am not happy that I was led to believe that my five-year extended warranty was for eight years three years original warranty, five years extended platinum warranty AC compressor went out and I ended up having to fork out the money.

Report a concern   July 27, 2026 — Rated 10 out of 10 by R.G. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Good service. Got me in and out of there in no time

Report a concern   July 27, 2026 — Rated 10 out of 10 by J.H. Don Franklin CDJRF Sales Department
What do you like about our products and services?

Colleen at Nissan was very helpful! Everyone I talked with regarding my new vehicle purchase was friendly, informative, and helpful!

Report a concern   July 27, 2026 — Rated 10 out of 10 by Connie Smith Don Franklin Bardstown - Service
What do you like about our products and services?

Great team through out. Very kind and considerate of needs.

Report a concern   July 27, 2026 — Rated 10 out of 10 by T.B. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Friendly and very knowable about their products and also Benny is also a very Good employee!!!!

Report a concern   July 27, 2026 — Rated 10 out of 10 by D.F. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The customer service is always great!

Report a concern   July 27, 2026 — Rated 10 out of 10 by Spencer Carrico Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

The DF employees were great to deal with. Adam and John were awesome.

Report a concern   July 27, 2026 — Rated 10 out of 10 by T.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

My mechanic was very skilled and found out the problems when no other Chevy dealership could. Tire my old engine down and rebuilt the broken pieces. Always kept me informed and always polite and will help you out any way they can. I will go back for any of my GMC needs.
Awesome job. Can’t say enough.

Report a concern   July 27, 2026 — Rated 10 out of 10 by B.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Great sales staff and great sales service.

Report a concern   July 27, 2026 — Rated 10 out of 10 by T.C. Don Franklin Corbin CDJR Sales
What do you like about our products and services?

Very friendly and helpful team of sales representatives

Report a concern   July 27, 2026 — Rated 10 out of 10 by J.D. Don Franklin Glasgow Sales Department
What do you like about our products and services?

Warranty and service.

Report a concern   July 27, 2026 — Rated 10 out of 10 by Zulma Calmo Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I always get my vehicle serviced with a friendly smile. I always get treated with respect. I recommend to everyone this dealership for your car services. 🙂

Report a concern   July 27, 2026 — Rated 10 out of 10 by Jennifer Manning Don Franklin Somerset KIA Sales
What do you like about our products and services?

Harley was so helpful. He was determined to help me get the vehicle He was honest and truth to my question. After previous experiences that didn’t go well. It was nice to have someone willing to go the “ extra mile “. Thank you so much. Don Franklin Kia Somerset and Harley West. I’m loving my 2026 Seltos

Report a concern   July 27, 2026 — Rated 10 out of 10 by Marlis Jones Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Very friendly and willing to help

Report a concern   July 27, 2026 — Rated 10 out of 10 by V.W. Don Franklin Burkesville Service Department
What do you like about our products and services?

Service department customer service

Report a concern   July 27, 2026 — Rated 10 out of 10 by L.C. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

The parts and service team is great. My advisor Jordan was the best anyone could ask for and my maintenance appointment went great.


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