Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   December 23, 2025 — Rated 10 out of 10 by Elizabeth Poteet Don Franklin Monticello Service
What do you like about our products and services?

Very friendly service employees. Quick and thorough

Report a concern   December 23, 2025 — Rated 9 out of 10 by E.G. Don Franklin Glasgow Sales Department
What do you like about our products and services?

salesman was good , he answered all questions lots of cars to pick from dealership nice and clean

Report a concern   December 23, 2025 — Rated 9 out of 10 by A.W. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Took care of the customer. Were very polite.

Report a concern   December 23, 2025 — Rated 10 out of 10 by Sara Atlihan Don Franklin Nicholasville Mitsubishi Sales
What do you like about our products and services?

Great service. Collin and Lawrence were great to work with. Honest and upfront.

Report a concern   December 23, 2025 — Rated 10 out of 10 by Lisa Decker Don Franklin Auto
What do you like about our products and services?

Everyone was very friendly and helpful. I feel like I got a decent deal on my purchase. They also gave me an IUO to get the car detailed and an oil change. (Due to the oil change light was on in the car.) The only negative was that they give no kind of guarantee. I think you should at least give a 30 day guarantee. I also looked at other places for a car that did offer some type of guarantee and one included a year of free oil changes and tire rotation. But, luckily for both of us I found my car at your dealership. It was a very good experience.

Report a concern   December 23, 2025 — Rated 10 out of 10 by J.C. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Quality cars and trucks, and very good service. And very friendly

Report a concern   December 23, 2025 — Rated 10 out of 10 by L.N. Don Franklin Somerset KIA Service
What do you like about our products and services?

Who is an excellent seller very good person his name was Stan or his name is Carson

Report a concern   December 23, 2025 — Rated 9 out of 10 by K.B. Don Franklin Bardstown - Service
What do you like about our products and services?

Clean, prompt and friendly

Report a concern   December 23, 2025 — Rated 10 out of 10 by B.A. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

My truck is awesome and you were also

Report a concern   December 22, 2025 — Rated 10 out of 10 by Autumn Spradlin Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

i’m loving it! kyle really helped me out a lot with a new car, i love the screen it’s bigger then what i had and the new features are absolutely insane!! its definitely everything i would like in a new car.

Report a concern   December 22, 2025 — Rated 10 out of 10 by D.M. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

High quality vehicles, excellent customer service from Brandon Hutton. Amazing dealership that Don Franklin Hyundai maintains.

Report a concern   December 22, 2025 — Rated 10 out of 10 by Kevin Lloyd Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

The service people were very informative and accommodating

Report a concern   December 22, 2025 — Rated 10 out of 10 by V.H. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Lady at desk was awesome!

Report a concern   December 22, 2025 — Rated 10 out of 10 by K.G. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Very professional and good quality

Report a concern   December 22, 2025 — Rated 10 out of 10 by T.S.J. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

Customer service and quality of vehicles.

Report a concern   December 22, 2025 — Rated 10 out of 10 by A.C. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

RAM Trucks!! Service Department and Jeremiah Perkins!!!

Report a concern   December 22, 2025 — Rated 10 out of 10 by B.B. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

Easy to deal with. Nice used vehicles.

Report a concern   December 22, 2025 — Rated 10 out of 10 by Allen Helm Don Franklin Auto
What do you like about our products and services?

Like being treated as family

Report a concern   December 22, 2025 — Rated 10 out of 10 by J.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good vehicle and very friendly service. Could go to Frankfort but I like it here.

Report a concern   December 22, 2025 — Rated 10 out of 10 by Fran Jones Don Franklin Somerset KIA Sales
What do you like about our products and services?

Pretty fast from start to finish, gave me options I didn’t know was available!!! Thanks to my sales associate Paul super friendly non pressuring!!! I have been wanting a blue vehicle for a while, he ask me what options I had to have and he delivered… was in and out in 2 hours!! So glad I gave them a second chance to earn my business!!! So happy with my KIA Sportage X-Line.

Report a concern   December 22, 2025 — Rated 10 out of 10 by J.U. Don Franklin London Ford - Service
What do you like about our products and services?

Always friendly.

Report a concern   December 22, 2025 — Rated 10 out of 10 by Justin McClure Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

I just purchased my 3rd vehicle from them! That should say enough. They have a great staff in sales and in the service department. Really is hard to beat.

Report a concern   December 22, 2025 — Rated 10 out of 10 by J.K. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Friendly service
They have a person that answers the phone
Great Service
on time service

Report a concern   December 22, 2025 — Rated 10 out of 10 by Raymond Carter Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have used this product for years and have confidence in the performance.
The service is professional and friendly without being high pressure. I found the salesman, personable and knowledgeable.. There were not surprises and I like that.

Report a concern   December 22, 2025 — Rated 10 out of 10 by D.P.J. Don Franklin Auto
What do you like about our products and services?

David was a very helpful salesman. He is the reason the deal closed

Report a concern   December 22, 2025 — Rated 10 out of 10 by Alice Watkins Don Franklin Somerset KIA Service
What do you like about our products and services?

Came in last minute with a car issue they discussed what it might be and gave me an appt to come back but they did do a last minute oil change that I was almost due for

Report a concern   December 22, 2025 — Rated 10 out of 10 by Billlie Lewis Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Your salesman Kyle was so professional and nice.

Report a concern   December 22, 2025 — Rated 10 out of 10 by C.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Reliable vehicle.

Service staff are friendly and always do best to get in and out promptly.

Report a concern   December 22, 2025 — Rated 10 out of 10 by Bryan Reynolds Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Collin was very helpful and informative. I came in mostly knowing what I wanted but he really helped me decide. Very fast and as painless as possible!

Report a concern   December 22, 2025 — Rated 10 out of 10 by J.S. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Nice vehicles with excellent customer service. Carter Wilkinson has been great to work with.


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