Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   July 21, 2026 — Rated 10 out of 10 by M.M. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

The service department employees are the nicest. They always work with me.

Report a concern   July 21, 2026 — Rated 10 out of 10 by Steven Stone Don Franklin Burkesville Sales
What do you like about our products and services?

Will give you out the door price even if it's not what you want to hear

Report a concern   July 21, 2026 — Rated 10 out of 10 by P.L. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Friendly service and very professional.

Report a concern   July 21, 2026 — Rated 10 out of 10 by M.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Haven't had any problems with my vehicle.

Service and waiting area were very nice

Report a concern   July 21, 2026 — Rated 10 out of 10 by R.L. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

They go above and beyond to help people and make it happen

Report a concern   July 21, 2026 — Rated 9 out of 10 by B.C. Don Franklin Corbin CDJR Sales
What do you like about our products and services?

The kindness that I was shown and the patience. Earned my trust

Report a concern   July 21, 2026 — Rated 10 out of 10 by Thomas Watson Don Franklin Burkesville Service Department
What do you like about our products and services?

great service

Report a concern   July 21, 2026 — Rated 9 out of 10 by P.T. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

The service department always works with me on getting my car in the day I need it done. Fast, efficient and friendly people keep me coming back

Report a concern   July 21, 2026 — Rated 10 out of 10 by E.N. Don Franklin Somerset KIA Service
What do you like about our products and services?

When they serviced my Kia Telluride a few weeks ago they were excellent about letting me know what was going on and even letting me know what gas I needed and where to get my gas at

Report a concern   July 21, 2026 — Rated 10 out of 10 by R.H. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

We have been doing service with them for a long time products and services are great

Report a concern   July 21, 2026 — Rated 10 out of 10 by R.C. Don Franklin London Ford - Service
What do you like about our products and services?

Service was very good fast and friendly as far as product of my 2019 f-250 not so pleased have less than 30,000 miles never been off road or in winter weather chrome chipping on wheels and trim on cab came loose at rear window you think that wouldn’t happen such low mileage and ford motor company customer service could care less about it being retired and disabled though it be truck last me rest my life at this moment very disappointed in it

Report a concern   July 21, 2026 — Rated 10 out of 10 by Teresa Applegate Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

I really like the roominess of the 26 Tucson Hybrid.

Report a concern   July 21, 2026 — Rated 10 out of 10 by L.T. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Easy to make appointments for services and customer service is great!

Report a concern   July 21, 2026 — Rated 10 out of 10 by B.B. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Bryan, our sales representative, was amazing. Easy process from the beginning to the end. Everyone we encountered was friendly and made us feel at ease.

Report a concern   July 21, 2026 — Rated 10 out of 10 by C.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like the videoing techs do when they are going through the service checks while the hood is up and the vehicle is lifted looking at brake pads wear to any leaks ect.

Report a concern   July 21, 2026 — Rated 10 out of 10 by K.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

I believe the nature of people’s concerns are handled to the best of the employees ability. Cars, and trucks are machines and sometimes it takes a minute to figure out what the issue is. The developers at automobile factories are not always helpful when it comes to a dealer mechanic. I have been treated very well of course when you get as old as I am a lot of problems are understood better than the past.

Report a concern   July 21, 2026 — Rated 10 out of 10 by G.C. Don Franklin Campbellsville Sales Department
What do you like about our products and services?

Friendly professional service, honest and and top notch. Cody Thompson is a great asset to the Franklin family, and I’m so glad to have met him. He will always be our salesman.

Report a concern   July 21, 2026 — Rated 10 out of 10 by B.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

Always polite answers any questions I may have.

Report a concern   July 21, 2026 — Rated 10 out of 10 by K.P. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

Good selection ti choose from, and customer service was amazing!

Report a concern   July 21, 2026 — Rated 10 out of 10 by J.L. Don Franklin Ford - Service
What do you like about our products and services?

The professionalism of the employees providing them

Report a concern   July 21, 2026 — Rated 10 out of 10 by Billy Parsons Don Franklin Somerset GM Service Department
What do you like about our products and services?

Great customer service and fair prices. Best in town!

Report a concern   July 21, 2026 — Rated 10 out of 10 by W.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

Good job done on time. Good staff took care of me.

Report a concern   July 21, 2026 — Rated 10 out of 10 by E.O.R. Don Franklin Somerset GM Service Department
What do you like about our products and services?

When I was there to get my oil changed my tire sensors was out three of them he quoted me about $240 and I was like I don't really have the extra money and he did not pressure me into doing it he looked at me and said that's fine ma'am and as far as his sensor it's not going to hurt your car but just keep an eye on your tires and that was very nice of him not pressuring me in to getting something when I did not have the money

Report a concern   July 21, 2026 — Rated 10 out of 10 by L.K. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Great cars and service.

Report a concern   July 21, 2026 — Rated 10 out of 10 by J.D. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

You’re easy to deal with.

Report a concern   July 21, 2026 — Rated 10 out of 10 by T.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

Great service and excellent customer service.

Report a concern   July 21, 2026 — Rated 10 out of 10 by B.R. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Easy to use

Report a concern   July 21, 2026 — Rated 10 out of 10 by T.J. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Great

Report a concern   July 21, 2026 — Rated 10 out of 10 by K.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very fast, reliable and knowledgeable.

Report a concern   July 21, 2026 — Rated 10 out of 10 by Autumn Shelburne Don Franklin Bardstown - Service
What do you like about our products and services?

Got me in Quickly, and helped me get what I needed for my vehicle to run good and safe!


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