Customer Testimonials
Good service friendly staff
Love the staff James Anderson sold me my first car in 2003 and has worked with me ever since. Jamal took great care of me
Excellent service and knowledgeable professionals.
Great team.
Great customer service
Allen in the service department is amazing!
Very friendly staff except for the woman who closed the bay doors as I got there to drop off my car. I got there right about 5:28. Then a nice gentleman ask if he could help me. I told him I had no problem leaving my keys in the drop box but he took care of me in under a minute
The staff and products.
Jen was very helpful and explained things to me. That want I like great customer service.
I enjoyed working with John Micheal. He was as very helpful and professional.
This is my second Encore and I really loved my first one. I just needed a lift trunk and an armrest. I am enjoying the fact that this new vehicle has all the whistles and bells.
Appreciate the great customer service and professionalism all the employees demonstrate!
Very fast and friendly
Very professional.
That you don’t have to wait long in line when you make a appointment
They were helpful
Service is always done correctly and I never have to return because something isn’t right. Very friendly staff that makes you feel like you are the number one customer.
Good warranty coverage and fair prices
Friendly service and fast getting an appointment!
My Service Advisor, Chris, is phenomenal. He is customer service oriented and I appreciate that because great customer service is not something you get these days. He stepped up to get something done for me regarding my Premier warranty covered (see how much they would cover for a key fob). He explained that I needed to contact them directly regarding a rock ding in my windshield. AND, the best news he gave me was my vehicle has been added to a list of 40 cars that need the white paint fixed where it's flaking off. I called Don Franklin recently because I saw on Google how Hyundai was covering it for my vehicle year, but the lady at Don Franklin said my model was not included. Chris is my HERO because a car that is 3 years old and taken really good care of should not have paint coming off it
Fast easy to get approved for a vehicle nice people..
Excellent service department
They are very efficient and quick.
There outstanding
The people are always friendly and willing to answer you questions and let you when it is time replace filters and other things that need to checked or replaced I feel like they really want to take care of your vehicle Thank You for years of service
I love my Explorer. The service I receive on service is great. I highly recommend Don Franklin!
Very efficient. Helpful.
Everything was great!! Thank you!!
I like the Rave 4. I like the you take care of for me. Advice. Don’t try to sell me something I don’t need. Appreciate you.
Very friendly staff, sales and service, Devin Boone went above and beyond
Quality of products and excellent service.