Customer Testimonials
Helpful staff, always thoughtful, appear to be aware of cost of living and appear to be mindful of customers dollar
I appreciate working with the same service rep each time, which is Jennifer. She knows me and my vehicle and I believe we have developed a trusted relationship.
Frontier #1 .Professional and friendly service department.
Very friendly and understanding!
Helpful and friendly. Felt like they actually cared about my driving experience by pointing out problems that will come up soon and giving advise on when would be the best time to save myself from damage to my car.
The service manager provided excellent customer service…after dealing with another Nissan dealership in Nashville, it felt like I died and went to heaven at the Don Franklin dealership. It’s nice to see excellent customer service still exists!!
The ladies at the service desk our top notch. Debbie and Kendal are there to help make sure your vehicle gets the service it needs and done in a timely manner. Highly appreciated there kindness and fact they worked around my schedule when I need work done.
The courteous and knowledgeable staff. Very aware of my time and needs. Reasonable prices especially vs Louisville dealership. I am absolutely thrilled to have found Don Franklin.
Jen V was over the top helpful. OVER THE TOP
Dependable service being fixed the first time. Scheduled service times are accurate within 5 minutes.
Friendly people
Friendly Good customer service
I bought my 2017 Hyundai Tucson at your dealer and it has been a great SUV. No real service problems just routine maintenance, new tires and brakes.
Service staff is always pleasant and service techs are informative and efficient.
Very pleased.
Timely service. Friendly staff.
You stand behind your cars!!!!
People are sincere.....
The people and Nissan
I didn’t like waiting 2hours for a oil change I ask for them to check my tire pressure and when I checked my tire pressure and they put air without checking 2 tires showed 41 and two showed 40 in them when I checked it it showed 40 and 41 I was shocked at that my tires I think hold 36 but other than that I’ve always like coming in to get my oil changed
Easy access and availability. Excellent work
Chad was great. He made the buying process super easy.
We had an outstanding experience with Don Franklin Hardin County Ford. Our sales consultant, Wade Vallbona, was exceptionally knowledgeable, professional, and a pleasure to work with throughout the entire process. He went above and beyond to ensure we found exactly what we were looking for and worked diligently to get the numbers where we needed them.
Over the course of our two-day interaction, we worked with several members of the team, and every single person we encountered was friendly, attentive, and committed to providing excellent customer service. We truly appreciated the welcoming environment, including the thoughtful offers of refreshments while we were there.
Overall, this was a seamless and positive car-buying experience. We highly recommend this dealership to anyone in the market for a vehicle.
The thorough analysis
Customer service was outstanding. Very friendly and knowledgeable staff. Really wish I had got the guys name that helped me because he went above and beyond not just explaining but showing me how to resolve the issue.
Emily was very quick to greet us and left no question unanswered.
Very friendly people.
Your sales team is always ready to help. They done great getting me in the price range i wanted with getting a new vechile. Very friendly and helpful. Very happy with my new vechile!! Thanks
Everyone was very nice & helpful
They are good
The warranty and service I recieve from Kendyll and Buck in service
Take care of the issue right at scheduled time. Nice waiting room.
This is my 3 rd Kia . I love them