Customer Testimonials
Large variety and don't have to drive a long way
The service department is awesome. I always get greeted and treated kindly. Each time I’ve taken my van in for service I’ve been very satisfied.
Great mileage great warranty great service
Don Franklin Somerset has the best people on staff. They go out of their way to make great deals and give way above average customer service. I will never go anywhere else!
LKL
My favorite thing about Don Franklin Kia is the people! Especially the general manager Ralph, because the general manager demonstrates such exceptional customer service, exceptional customer service trickles down to the rest of the staff making it an extremely pleasant place to visit!
From my phone call with Emily to my service by Zack, and the follow-up service by Aaron, I could not be more pleased and would highly recommend the dealership to anyone!😁😁😁🥳
Don’t have to sit and wait long
Nice staff and like the reminders through txt
Quality products with timely service.
Everyone was so nice and my car was fixed
I love my Nissan Maxima and my sales person Brian has remembered me for three years and he's very personable. Chris in Service department is always very thorough and personable also. However I hate these surveys!
The people helping you with your needs and great service
Don’t really know anything about the product. But the staff is super friendly and helpful. They have always answered any questions I’ve ever had and I appreciate that so much.
I appreciate the professionalism that is shown and the work that they offer. They are friendly and helpful.
Helpful and friendly
Scaling an appointment with super easy the staff was helpful friendly. It made me feel like an important customer service was quick and they got us out after making the needed repairs. I would like to thank everyone at Dan Franklin for making my car buying and service. needs a wonderful experience.
Top tier customer service, very efficient and fast.
The service department is very courteous and are helpful in letting you know what is needed to keep your vehicle compliant with the warranty and I would recommend Franklin Ford in Columbia to anyone
Reasonable prices and quick service
They are very professional
Reasonable price for an oil change and quick service.
Kept me informed
Friendliness. Professional and great serves!
I like you guys back in the shop. They do an excellent job and your service people are on the ball. Also, if it won for Ross, I wouldn’t have bought that truck. Thank you very much.
Costumer Service from the beginning to the end was amazing.
Always friendly and finished work in a timely manner.
I like it doesn't take long to get an oil change.
The gentleman that assisted me at the check in and check out was so kind. Made the experience very easy
Helpful and timely.
Professional employees
Great service!
Everyone is always nice and polite. It is also In a very convenient location.