Customer Testimonials
Their knowledge of their product Their willingness to help customers achieve their goals without being hassled friendly service, which includes all of the associates no matter what department they work in Jacob C has been great in helping me learn more about the vehicle. I’m interested in through demonstrations and information that he text me. I would gladly recommend Don Franklins do anyone.
Staff very knowledgeable and helpful.Very painless buying process
Service so far has been good. I have yet to see the SUV that I have asked to possibly trade for. So I am not able to give a feedback at this time.
I love my 2026 Buick Encore GX!!
I was greeted warmly and with professionalism. Stan Standifer listened carefully to my “Must Haves” and “Wants”, then quickly honed in on the perfect fit for me.
I never felt pressured or “talked down to”; exactly the opposite. The whole shopping and buying experience were actually fun! What a surprise!
I was most Impressed with the thorough test drive I took. Stan made me feel comfortable, provided important information, and answered all my questions. I was very impressed with how the SUV handled and all the safety and tech features!
The product and service were A+ from start to finish!
I will definitely be sending my friends this way!
Great friendly and honest service.
Peggy was amazing. The whole experience was wonderful. Every professional staff.
Josh was really friendly and up front about everything.
Staff are very friendly and knowledgeable.
Very great cars and my salesman Cory Sears was great to work with.
Jason was the best! Low key, knowledgeable, and made me feel comfortable.
None
Nice rides and great customer service
Special Financing. Also Ben and his coworker were extremely accommodating and tried hard for the sale without ever coming across as pushy. Truth is, we wanted a hybrid and that doesn’t exist in the genesis suv fleet; however, when the palisade hybrid goes to zero (or close) percent financing, Ben oughta reach back out and sell us a car. Thank you
Fast and easy!
That they all are very friendly and don’t pressure you into buying anything. Their vehicles are in top shape and last for a long time. I’ve bought more than one car from them.
Great place to get a vehicle!!! Brandon Last name removed is a great salesman goes beyond to help you find the right vehicle for you!! Also Jordan Godsey is also a great help in getting you I a vehicle!!
Plenty of options. Process is easy to get a car from another location. Transparent sales process and amazing warranties on certified vehicles
Josh has been great and trying to get me into a newer vehical. Has been great with communicating the options i have and answering any questions i had. This is my first time buying a car from a dealership and he has made the experience far less stressful.
The Hyundai Tucson is awesome and I love all the technology that it has. It’s a great ride! Jamal was great at helping us through the entire process and I will definitely recommend him to any of my friends/family that are looking for a new car. He is the best salesman I’ve personally ever dealt with. Eric Smith in finance was awesome as well and great at explaining everything. You guys really have a good thing going there with people like Jamal and Eric being there to help through the entire process. Front to end, it was a great experience and we truly appreciate it :)
Very good communication and working with your prices!
Very helpful staff, made the process super easy!
Lance Wade and the Don Franklin team are the best!
Andrew my sales man was awesome. Answered question, polite, all around seemed to be a great guy. Got what I wanted at a price I wanted.
Fantastic selection…. Great communication….. superior customer service
Very professional and accurate timing.
The Service team has always been friendly. They are quick. It’s been easy to schedule. We are always in and out.
Our experience with Ben Last name removed and Trevor was positive, professional, and productive. Ben was a great support in our process.
Highly recommend!
I was stranded over the weekend when my car died on the interstate from out of state, but I was glad to get a call back on Saturday letting me know you would to try to get to it on Monday or Tuesday.
Friendly and competent sales and service.
Courteous and friendly staff…service in a reasonable timeframe and at a good price.