Customer Testimonials
So far everyone I've dealt with has been informative and helpful.
Jen is absolutely amazing and provides awesome customer service and is always on top of things! Honestly she is one of the main reasons I utilize the service department there!
Prompt and professional service.
Your facility is consumer friendly with drinks and seating not near the noisy service area. The Service Advisor told us where the restrooms and lounge areas were located and said he would come get us when they were completed. Our vehicle was pulled into a covered area allowing us to exit safely regardless of the weather conditions. All areas were very clean and facility signage well displayed.
Walk in service for oil changes
Will always come back to Tanner Richmond as a salesperson
Easy to work with and friendly and helpful
Very friendly and told us exactly what to expect and how long everything would take.
Well satisfied
Friendly reliable service
I like when you tell people you will fix the problem , you take your vehicle in the service dept, they call you when it’s done, no argument no hassle , And when buying from Don Franklin, quick and easy, no all day stay at the dealer , what they say they will do, They will do it
Dawn is an awesome representative from the service department. She always makes sure I’m well informed about the services and needs for my vehicle.
So helpful and friendly.
Availability and speed of service
Friendly staff.
The products for me so far have been fair! The employees are super nice n friendly!
Easy to get scheduled
Trust in the care and mechanical maintenance of my Titan Truck , and the professional attention given by my service advisor Jennifer
I didn’t have an appointment and they got me right in. The staff were very helpful and knowledgeable and I will continue to use Don Franklin. I have purchased 4 vehicles from Don Franklin auto group and will continue.
Transparent, helpful in answering questions and patient with all my questions
Nice service center. I have a lot of confidence they will take good care of my car.
Kind customers service
Courtesy and efficient
Fast
Honest.
Everyone there was very friendly and polite.
Very good service and Toyota products!
The service center is close to my house, so convenience.
Good service
Speed and dependability
The staff is amazing and friendly. Always helpful and never act like they’re too busy to answer questions. Top notch people!