Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   December 30, 2025 — Rated 10 out of 10 by Leonard Brewer Don Franklin Somerset GM Service Department
What do you like about our products and services?

Kept service in appointment was courtesy and professional

Report a concern   December 30, 2025 — Rated 10 out of 10 by G.E. Don Franklin Somerset KIA Service
What do you like about our products and services?

Stanley is the only person we deal with when purchasing a vehicle. Stanley makes transfers easier, and is always on the go! Stanley is the best!

Report a concern   December 30, 2025 — Rated 10 out of 10 by C.W.S. Don Franklin Glasgow Service Department
What do you like about our products and services?

Everything was great service people and all first time getting service there I was really surprised you doing a great job. Keep it up.

Report a concern   December 30, 2025 — Rated 10 out of 10 by B.H. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Very friendly salesmen who weren’t pushy at all (Tim Hardwick and Gauge Key, also Kristen from Somerset over the phone).

Report a concern   December 30, 2025 — Rated 10 out of 10 by Byron Gregory Don Franklin Russell Springs Sales Department
What do you like about our products and services?

Blake miller was great to work with.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Debra Hughes Don Franklin Ford - Service
What do you like about our products and services?

I like being able to trust I’m getting honest quality work on my vehicle and not being taken advantage of because I’m a woman.
The new facility is very nice !

Report a concern   December 30, 2025 — Rated 10 out of 10 by F.R. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Great service, fast and friendly

Report a concern   December 30, 2025 — Rated 10 out of 10 by D.D. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

Very accommodating seems interested in selling cars

Report a concern   December 30, 2025 — Rated 10 out of 10 by Emily Frye Don Franklin Somerset KIA Service
What do you like about our products and services?

Kia of Somerset was happy to complete service on my 10 year old Kia bought elsewhere and when I purchased my 2023 Kia Sorento XLine the whole process was completely smooth. The service department is always quick and courtesy with me and my vehicle and I appreciate the full inspection each time I go. When I buy my next Kia, even if it’s another 10 years, I’ll probably return here.

Report a concern   December 30, 2025 — Rated 10 out of 10 by S.W. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

I've been having trouble with a ram truck I bought from there. Well this last oil change and tire rotation service I had. A man named Jake has offered to help me get it figured out if the dodge don Franklin can't. Thanks Jake I've been fighting with this since I bought the truck.

Report a concern   December 30, 2025 — Rated 10 out of 10 by R.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Josiah was super kind and helpful! He knew exactly what I was talking about and what I needed.

Report a concern   December 30, 2025 — Rated 10 out of 10 by K.C.S. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Great people and great service, I can not recommend them enough.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Kelly Nelsen Don Franklin Bardstown - Service
What do you like about our products and services?

Grat and friendly service!

Report a concern   December 30, 2025 — Rated 10 out of 10 by C.H. Don Franklin Campbellsville Sales Department
What do you like about our products and services?

Staff was professional and helpful.

Report a concern   December 30, 2025 — Rated 10 out of 10 by K.Y. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Everyone was so nice!!

Report a concern   December 30, 2025 — Rated 10 out of 10 by John English Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Nice variety. Able to get vehicles elsewhere. Great guys to work with

Report a concern   December 30, 2025 — Rated 9 out of 10 by B.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Prompt service

Report a concern   December 30, 2025 — Rated 10 out of 10 by William Carter Don Franklin Somerset KIA Sales
What do you like about our products and services?

The workers positive attitude and knowledge

Report a concern   December 30, 2025 — Rated 10 out of 10 by George Gilpin Don Franklin Auto
What do you like about our products and services?

Service men are friendly and seem concerned. I found them to be very helpful.

Report a concern   December 30, 2025 — Rated 10 out of 10 by M.M. Don Franklin London Ford - Service
What do you like about our products and services?

Fast service, courtesy of employees, great waiting room.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Tony Horn Don Franklin CDJRF Sales Department
What do you like about our products and services?

I loved the customer service, it could have not been easier to work a deal. Worked the deal over the phone and came signed papers and picked my Santa Fe Calligraphy up. Promote Tyler Wesley to a greater position. This young man is the best I have seen.

Report a concern   December 30, 2025 — Rated 10 out of 10 by K.L. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

They were very prompt with my service.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Sharon Mccubbin Don Franklin Russell Springs Service
What do you like about our products and services?

Friendliness at front counter and on phone. Always accomadating if I need something.

Report a concern   December 30, 2025 — Rated 10 out of 10 by R.T. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I am incredibly impressed with the service I received this past Monday. I went in thinking I was there on the scheduled day and time but I was mistaken. They couldn't find me on the schedule but didn't bat eye. They serviced my car and I was out in an hour.
It was afterwards that I realized my mistake.
I have never received such gracious service!

Report a concern   December 30, 2025 — Rated 10 out of 10 by L.J. Don Franklin Corbin CDJR Service
What do you like about our products and services?

They done essentially what they said they would do fixed my problem and they are super helpful

Report a concern   December 30, 2025 — Rated 10 out of 10 by S.J. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Always very friendly and helpful and no time at all for a scheduled oil change!

Report a concern   December 30, 2025 — Rated 9 out of 10 by T.U. Don Franklin Bardstown - Service
What do you like about our products and services?

Friendly customer service. And factory parts.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Michael Dugan Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always prompt and reliable service. I was greeted outside when I went to pick up my car.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Robin Smith Don Franklin Somerset KIA Sales
What do you like about our products and services?

I like that I never feel pressured or wheel and dealed here. Everyone is always so friendly and helpful. I drive 2 hours from home to buy at this dealership.
Paul helped us buy a car this time and it was so nice to work with him.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Leslie Davis Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I got in touch with Don Franklin about a new ranger. We did the numbers on the phone without them trying to get me to come in. Ross was very easy to do business with. He found the truck I wanted on another lot, had it there when I arrived. We did the paperwork and I was there less than one and a half hours. It was a smooth and pleasant experience.


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