Customer Testimonials
They go above and beyond to treat you with respect unlike others...
I can’t say anything but good about the London store good people,,good service
Service department is the best I’ve seen, customer service was top notch the moment I pulled up to the garage door
in and out quickly
Friendly staff that know what they are doing
Chris is an amazing, knowledgeable car salesman. He goes the extra mile to insure you're fully aware of the product you're purchasing. I have a rule whomever greets me first will always get my business.
Great service personal in sales and service.
Timely and friendly service!
Our salesman JR is always very helpful and got us a good deal on our 2025 Ford Ranger. The people in the Service department are equally supportive and profressional.
Kindra is the best sales person in the company. She works very very hard to get you the results your wanting to make a good deal. We have purchased three vehicles from Kindra and plan purchasing several more.
Thank you,
Chris Phelps
We truly liked the Ford Bronco. We had a chance to rent a car and had the choice to drive a bronco. We loved how it drove and loved the features it came with. Also, a family member has one for years and loves it.
Toyotas and service are great
A great experience at this dealership. Everyone was friendly plus I got my service done on my vehicle pretty quickly.
No
Courtesy and professionalism! Prices seem to be fair. Genesis, I am not a fan. Our family has bought and leased three vehicles from Don Franklin. I went to Genesis to look into purchasing a G70; no salesperson came to help or answer any questions. So when or if I buy, I will have one of the salespeople from Sonata/Ty Cobb get the sale. Don Franklin still has my business!
I absolutely love my vehicle and the service was fantastic. He was very helpful and helped me get my perfect SUV.
They always take good care of you !!!!
You have always been kind and worked us in few times without appointment . Staff Is great. Have known the franklin family for years. Name removed
YOU HAVE THE BEST SALESMAN RUSTEY!!!!!!!!!THAT MAN WENT WAY ABOVE OF BEING JUST A SALES PERSON!!!!!! I AM VERY HAPPY WITH MY NEW FRORD BRANCO SPORT BIG BEND.MATTER A FACT RUSTEY HELPED ME TO PICK OUT THE BRONCO SPORT.I HAD NOT MADE UP MY MIND AS TO WHAT I WAS GOING TO PURCHASE AND RUSTEY JUMPED RIGHT IN AND WALKED ME THROUGH TO THE VERY END.NOW RUSTEY IS AS A SALESMAN SHOULD BE WITH CLIENTS.HE WAS MOST HELPFUL FROM THE START TILL THE VERY END. HE TOOK HIS TIME HE WAS NOT IN A HURRY. HE GAVE ME ALL OF THE DETAILS THAT I NEEDED TO MAKE MY PURCHASE.YES I WOULD AND WILL TELL ANYONE AND EVERYONE ABOUT DON FRANKLIN OF LONDON KENTUCKY.AND WILL ALSO TELL THEM ABOUT RUSTEY SO THEY CAN LOOK HIM UP AND GET A GOOD DEAL ON THEIR PURCHASE JUST LIKE I DID.ALL OF THE STAFF THAT I DEALT WITH WAS VERY FRIENDLY AND HELPFUL RIGHT DOWN TO THE PERSON THAT DELIVERED MY NEW FORD BRONCO SPORT BIG BEND!!!!!!!!!!
Service representative was helpful and interested in helping resolve my recalls.
Service was good Jenny had took care of everything. Product is a good truck
Very helpful and considerate!
Great customer service
Friendly and helpful staff
Repaired in the time promised
I’m a satisfied customer
No one else services my Nissan Altima - only Franklin Nissan - although it is 14 years old. Ron and Jennifer are helpful and very efficient.
Everything
I love my Kia
Polite and efficient service
I have purchased multiple vehicles from here and recommended two of my sons to purchase vehicles