Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   October 17, 2025 — Rated 10 out of 10 by J.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Super friendly personnel who provide excellent and knowledgeable service!

Report a concern   October 17, 2025 — Rated 9 out of 10 by C.C.T. Don Franklin London Ford - Service
What do you like about our products and services?

They treated me good it was little difficult to get through to talk to somebody in service but now it was late around 4 or so yesterday to so I understand people may left work early everybody is short staffed this day n time

Report a concern   October 17, 2025 — Rated 10 out of 10 by J.F. Don Franklin Hardin County Ford Service
What do you like about our products and services?

I love how friendly Leigh was, understanding my concern, being willing to get my car in sooner. I would buy a car from this dealership if you’d pay more than other dealers. I love the atmosphere and cleanliness

Report a concern   October 17, 2025 — Rated 10 out of 10 by L.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

First, Chris Rivard service advisor was exceptional. Second, the actual service done is always quality. Thank you!

Report a concern   October 17, 2025 — Rated 10 out of 10 by D.B. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Great sales department and service department.

Report a concern   October 17, 2025 — Rated 10 out of 10 by M.A. Don Franklin Somerset KIA Service
What do you like about our products and services?

Friendly fast service by knowledgable technicians

Report a concern   October 17, 2025 — Rated 10 out of 10 by W.D. Don Franklin Somerset KIA Service
What do you like about our products and services?

Everyone was friendly and courteous.

Report a concern   October 17, 2025 — Rated 10 out of 10 by Wendy Walls Don Franklin Somerset KIA Sales
What do you like about our products and services?

They are very professional and the products are great! My family and friends are please with their purchases.

Report a concern   October 17, 2025 — Rated 10 out of 10 by Marty Wesley Don Franklin Somerset KIA Sales
What do you like about our products and services?

Mark and Stan are great to work with. They both have great customer service.

Report a concern   October 17, 2025 — Rated 10 out of 10 by M.S. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Friendly and not too long of a wait

Report a concern   October 17, 2025 — Rated 10 out of 10 by M.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Broke down on the highway heading to Florida Don Franklin took my car in, gave me a car to drive in Lexington while my car was being repaired and at a five star job they made me feel very comfortable did the work on a timely fashion and honored my warranties

Report a concern   October 17, 2025 — Rated 10 out of 10 by R.M. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Friendly and very patient with customers

Report a concern   October 17, 2025 — Rated 10 out of 10 by S.S. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

everyone was real nice an listen to what you wanted an done every thing to help

Report a concern   October 17, 2025 — Rated 10 out of 10 by A.B. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Love my KIA

Report a concern   October 17, 2025 — Rated 10 out of 10 by Seth Steele Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Top notch sales and service

Report a concern   October 17, 2025 — Rated 10 out of 10 by M.W. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Friendly staff,didnt feel pressured and showed us whatvwe wanted to see and not vehicles we didnt,our salesman was very helpful with all our questions and helped get us out in a decent time frame. Would definitely return in the future.

Report a concern   October 17, 2025 — Rated 10 out of 10 by T.D. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Professional attitude from associates. I arrived early which was fine with me waiting for the service to be done on my Accent. The area was very clean.

Report a concern   October 17, 2025 — Rated 10 out of 10 by J.B. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Amazing people

Report a concern   October 17, 2025 — Rated 10 out of 10 by A.D. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Service department at the Kia and the Jeep have been very, very nice and helpful

Report a concern   October 17, 2025 — Rated 10 out of 10 by Jordon Fry Don Franklin CDJRF Sales Department
What do you like about our products and services?

Everything as advertised and no games straight to the point.

Report a concern   October 17, 2025 — Rated 10 out of 10 by Glenn Fenwick Don Franklin Campbellsville Service Department
What do you like about our products and services?

Everyone friendly and helpful.

Report a concern   October 17, 2025 — Rated 10 out of 10 by B.B. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Quality and good service

Report a concern   October 17, 2025 — Rated 10 out of 10 by P.H. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

MJ was very professional and thorough.

Report a concern   October 17, 2025 — Rated 10 out of 10 by Carolyn Reagan Don Franklin Somerset GM Service Department
What do you like about our products and services?

Everything

Report a concern   October 17, 2025 — Rated 10 out of 10 by Raymond Shelton Don Franklin Somerset GM Service Department
What do you like about our products and services?

They got my vehicle in and taken care quickly

Report a concern   October 17, 2025 — Rated 10 out of 10 by K.P. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

No pressure! Thank you for letting me take my time!

Report a concern   October 17, 2025 — Rated 10 out of 10 by Nathaniel Pierce Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Overall great experience made buying a truck uncomplicated. I will most definitely recommend my friends and family.

Report a concern   October 17, 2025 — Rated 10 out of 10 by Ryan McCord Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catalina was great to work with. Andre and Eric were also very helpful

Report a concern   October 17, 2025 — Rated 10 out of 10 by Sharon Franklin Don Franklin Burkesville Service Department
What do you like about our products and services?

My oil change was on time and staff were friendly. They did forget to give me my debit card back and had to arrange to get it back.

Report a concern   October 17, 2025 — Rated 10 out of 10 by S.A. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Good products and services


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