Customer Testimonials
Great service!
Great service
Everything
I like that they call me by my first name. They understand that I make my living with my truck and do everything possible to service it in a timely manner. The main issue is have is that they want to charge me over one hundred dollars to do a diagnostic check to find a problem I'm having with the fwd unit on my truck. To fix the problem it's going to cost over two hundred dollars so why charge so much to find the problem? But with the overall good service I get I feel comfortable buying my next f350 at Don Franklin Ford in the future.
Very professional
Very friendly and fast service
Product is good and services are good and friendly to deal with
Quick service
I have always loved a Ford. I live in Albany Kentucky and had my ford escape worked on by a local mechanic. He charged me for things I didn’t need and I may have even paid for stuff I didn’t receive. I had my ford escape towed from Albany to Columbia
Don Franklin and within an hour of them getting my car I had gotten a phone call telling me what the problem was. My local mechanic had my car for nearly 3 months!! I can’t recommend them enough! Thanks guys you are VERY appreciated by me!!
Had a routine maintenance for oil change and filter. Service was timely and efficient.
It was quick and easy. Super nice and willing to do whatever it takes to make you happy.
Friendly and professional. Quick appointment time available when I called.
I can drop it off and pick up later at my convenience. Plus the employees are great.
Staff in service Department
It was fast this time
The prompt service and everyone is so friendly. They always have a smile and are eager to help you no matter what the issue is. I recommend the service and parts especially as they are the ones I have dealt with.
He was very informative and listened to what I was asking about my tire rotation and oil change
Very kind service people and got my oil change done very quickly
Prices were reasonable.
Friendly & fast!
Employees were very polite and helpful. Prices were reasonable.
I got in for an oil change very quickly and they cleaned my windshield on the inside when we asked. Very accommodating
Service department is great!
Your employees are very attentive and knowledgeable.
Very quick and very professional. Friendly and helpful staff
They call, ask questions, get input from clients, give feedback. Always polite and courteous and considerate of client needs! Great bunch of professionals!
Quick service on oil changes
very professional
Quick and affordable!
The team was Very accommodating and pleasant to deal with. Everything went smoothly. They were Very courtesy and professional. All members treated me with respect. The vehicle itself im very pleased with. If the time comes to buy again ill definitely return to see them first. Great overall experience!
Friendly knowledgeable staff