Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   January 2, 2026 — Rated 10 out of 10 by D.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly people, welcoming waiting area, service left car clean and all settings reset properly- necessary service described but never pushed to have other service that's not necessary

Report a concern   January 2, 2026 — Rated 10 out of 10 by R.R. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

The staff is very professional, courteous and prompt.

Report a concern   January 2, 2026 — Rated 10 out of 10 by L.C. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Quick and through services.

Report a concern   January 2, 2026 — Rated 10 out of 10 by C.S. Don Franklin Burkesville Service Department
What do you like about our products and services?

Very quick and gets job done.

Report a concern   January 2, 2026 — Rated 10 out of 10 by James Barnett Don Franklin Somerset GM Service Department
What do you like about our products and services?

Service man got me in and out in a reasonable time

Report a concern   January 2, 2026 — Rated 10 out of 10 by Shelly Haun Don Franklin Hardin County Ford - Unsold Showroom Visit
What do you like about our products and services?

I trust Gene Whitaker.

Report a concern   January 2, 2026 — Rated 10 out of 10 by J.H. Don Franklin Bardstown - Service
What do you like about our products and services?

You were already booked for January but since I only had one car you went ahead and let me bring my car in and within 2 days had my car back to me. Very appreciated.

Report a concern   January 2, 2026 — Rated 10 out of 10 by Allan Hopper Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Large selection and friendly staff. Everyone we dealt with was very helpful and professional

Report a concern   January 2, 2026 — Rated 10 out of 10 by Marilyn Lile Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Wonderful and helpful sales associates.

Report a concern   January 2, 2026 — Rated 10 out of 10 by J.T. Don Franklin Hardin County Ford Service
What do you like about our products and services?

You are reliable

Report a concern   January 2, 2026 — Rated 10 out of 10 by M.S. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Friendly service. No pressure. Very accommodating.

Report a concern   January 2, 2026 — Rated 10 out of 10 by J.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Had a recall issue.
Service was professional, well done and finished a half hour sooner than quoted.

Report a concern   January 2, 2026 — Rated 10 out of 10 by S.P. Don Franklin Somerset KIA Service
What do you like about our products and services?

Love my Kia Sportage. Great service & people who works at Somerset. Thank all of you for being so nice. First name removed

Report a concern   January 2, 2026 — Rated 9 out of 10 by D.C. Don Franklin London Ford - Service
What do you like about our products and services?

Personable staff at check in

Report a concern   January 2, 2026 — Rated 10 out of 10 by M.H. Don Franklin London Ford - Service
What do you like about our products and services?

Workers were courteous and professional, work was completed in a timely manner.

Report a concern   January 2, 2026 — Rated 9 out of 10 by G.O. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Ease of service

Report a concern   January 2, 2026 — Rated 10 out of 10 by J.C. Don Franklin Glasgow Sales Department
What do you like about our products and services?

Great Customer Service

Report a concern   January 2, 2026 — Rated 10 out of 10 by Crystal Thomas Don Franklin Ford - Service
What do you like about our products and services?

Fast and good service

Report a concern   January 2, 2026 — Rated 10 out of 10 by J.B. Don Franklin Corbin CDJR Service
What do you like about our products and services?

There very well professional and kind

Report a concern   January 2, 2026 — Rated 10 out of 10 by L.R. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great people and service

Report a concern   January 2, 2026 — Rated 10 out of 10 by G.A. Don Franklin London Ford - Service
What do you like about our products and services?

Your f150 trucks

Report a concern   January 2, 2026 — Rated 10 out of 10 by Alexis Stivers Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer always makes me feel valued as a customer. Service itself is always efficient and I feel that my needs are always met above and beyond.

Report a concern   January 2, 2026 — Rated 10 out of 10 by B.M. Don Franklin Russell Springs Service
What do you like about our products and services?

Kind workers

Report a concern   January 2, 2026 — Rated 10 out of 10 by N.E. Don Franklin London Ford - Service
What do you like about our products and services?

Extended warranty

Report a concern   January 2, 2026 — Rated 10 out of 10 by Anita Hudson Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

I love the customer service I have always received and also the selection of vehicles is great. The customer service and the fact they have the options I'm looking for keeps me coming back. This is the second new car I've purchased from Don Franklin somerset. I live over an hour away but it's worth traveling to get what I'm looking for in a vehicle.

Report a concern   January 2, 2026 — Rated 9 out of 10 by N.P. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Most of the time, ready as promised.

Report a concern   January 2, 2026 — Rated 10 out of 10 by Marlene Kelly Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

They are fords

Report a concern   January 2, 2026 — Rated 10 out of 10 by S.H. Don Franklin Somerset KIA Sales
What do you like about our products and services?

I love the quality and price

Report a concern   January 2, 2026 — Rated 10 out of 10 by Pamela Meredith Don Franklin Bardstown - Service
What do you like about our products and services?

Fast friendly

Report a concern   January 2, 2026 — Rated 10 out of 10 by Myra Caldwell Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ron Abrahamson and all the staff were very friendly and helpful. Ron helped me though all the steps I needed to take to get my car back on the road. He was also very understanding that this was my first new car and repair with warranty. He was truly a great help, I know when I come back I'd like him to be my representative again. He was all around great. Everyone was friendly and kind during this process.


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