Customer Testimonials
They were quick to assess the damage and fixed the problem within a week! Well pleased with the service we received.
Fast and reliable great service team
On time and great service
Professional and fair prices
Well the sales man in russle springs is a stray lied to me multiple times his name was Blake something, I will never do business there! But Kyle young in Somerset actually the whole team there was amazing, honest and didn’t beat around the bush on anything I truly appreciate that! I will definitely do business with him again. Thank you Kyle young!!!
The service department keeps you updated about your vehicle. They are very efficient and timely.
The service department is one of the best that I’ve ever been to, the staff is friendly and very knowledgeable. They set the standard that other service departments should follow.
Knowledgeable personnel. Always kind and friendly. Especially CJ in sales.
Friendly and helpful
Genesis drives smooth and fun to drive. Service department for Genesis Dan is amazing. He takes amazing care of his customers
This was my time at this service center . The staff was courteous and friendly.
Friendly, honest service.
I like the car sales man Ron he was great and I also like the warranty and I think Don Franklin is very fair when they sale a car truck or suv
Cory and Steve made the buying process a breeze! Friendly and professional all the way!
Great quality and excellent service
Very satisfied with the service I get.
Real parts for my truck, not knock offs….
Fast, efficient service
Kia makes great vehicles. We have owned many
Fast cheap
Chris in service is great to work with. He is always so pleasant and works to make sure to keep me posted on how my vehicle does in service. He is a huge asset to Don Franklin!
Always been very good at servicing my car and ery friendly and polite.
I like the ease and the availability of getting my car serviced. I did not have to wait long for an appointment or the service itself. I will always use Don Franklin.
Friendly fast efficient service
Always friendly service!!!
Satisfaction guantted
Very friendly and helpful sales team.
Honestly I’m forced to go there for warranty. The guys are great but that’s about it. They’re super slow. Slower than warranted and you have me a freak jeep compass to drive when I dropped a 1500 off like wtf
⭐⭐⭐⭐⭐ Exceptional Service Experience at Don Franklin Genesis of Lexington
I have been a proud Genesis owner for over five years, and until recently I had only serviced my vehicle at Genesis of Atlanta, where I originally purchased it. Because I recently expanded my business into Lexington, I needed to schedule service while I was in town and decided to visit Don Franklin Genesis of Lexington.
I am extremely busy and spend much of my day in meetings, so I assumed I would be at the dealership most of the afternoon and scheduled virtual meetings from 1–5 PM while my car was being serviced. From the moment I pulled into the service bay, I was treated with exceptional hospitality.
My service advisor, Daniel, made the entire process seamless. I was checked in using a digital iPad check-in, and Daniel walked around the vehicle with me to complete a thorough inspection. Afterward, he showed me the workspace areas so I could get settled and start working right away. The dealership had comfortable seating, a professional environment to take meetings, and thoughtful touches like snacks, coffee, and tea.
What impressed me most was the efficiency. My car was finished much earlier than I expected, but I was still able to stay and finish my meetings comfortably before leaving. That level of professionalism and flexibility made the experience even better.
Don Franklin Genesis of Lexington truly represents the Genesis brand of luxury service and hospitality. I was so impressed that I honestly felt like I could have purchased another vehicle on the spot simply because of how well I was treated. The only reason I didn’t is because my current Genesis is still in pristine condition.
Hailey was very attentive and helpful. Communication was sufficient but not over done. The buying process was fair and honest
Toyota is the best, most dependable