Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   October 24, 2025 — Rated 10 out of 10 by Y.V. Don Franklin Glasgow Service Department
What do you like about our products and services?

Fast service, kind people and comfortable place.

Report a concern   October 24, 2025 — Rated 10 out of 10 by M.N. Don Franklin Somerset GM Service Department
What do you like about our products and services?

The appointments are always on time and friendly service. Everything is always good.

Report a concern   October 24, 2025 — Rated 10 out of 10 by Shirley Young Don Franklin Somerset GM Service Department
What do you like about our products and services?

Quick and friendly.

Report a concern   October 24, 2025 — Rated 10 out of 10 by Zack Corbin Don Franklin Burkesville Service Department
What do you like about our products and services?

The communication the Burkesville team has

Report a concern   October 24, 2025 — Rated 10 out of 10 by L.P. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

I like the friendly customer representatives and the quality of work performed.

Report a concern   October 24, 2025 — Rated 10 out of 10 by C.C. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Customer service from first step in the door to last step out the door was phenomenal!

Report a concern   October 24, 2025 — Rated 9 out of 10 by M.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

Excellent staff and waiting area

Report a concern   October 24, 2025 — Rated 10 out of 10 by V.G. Don Franklin Glasgow Service Department
What do you like about our products and services?

Trustworthy, courteous, competitive pricing. Everyone was great. Will definitely be back again

Report a concern   October 24, 2025 — Rated 10 out of 10 by M.A. Don Franklin Glasgow Service Department
What do you like about our products and services?

Very nice personnel.

Report a concern   October 24, 2025 — Rated 10 out of 10 by Carlota Gilbert Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

They are friendly and the wellness to work with the you vehicle issue and customer scheduling.

Report a concern   October 24, 2025 — Rated 10 out of 10 by B.T. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Seem to be good mechanics there! Service is friendly people and products fit!

Report a concern   October 24, 2025 — Rated 10 out of 10 by D.B. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I love my car and the service been great.

Report a concern   October 24, 2025 — Rated 10 out of 10 by C.T. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Prompt and timely.

Report a concern   October 24, 2025 — Rated 10 out of 10 by F.E. Don Franklin Glasgow Service Department
What do you like about our products and services?

We bought new there in2022 and we are so happy. The service department is very accommodating to us. As a matter of fact we will be looking into another vehicle purchase in the next several months! And we recommend the dealership a lot. And of course the drivetrain warranty!👍🏼😎

Report a concern   October 24, 2025 — Rated 10 out of 10 by T.S. Don Franklin Glasgow Service Department
What do you like about our products and services?

Always very kind

Report a concern   October 24, 2025 — Rated 10 out of 10 by H.I. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

The service department representative, Caleb, does a phenomenal job of accommodating me with little or no notice. With my district manager job, my schedule doesn’t allow me to make appointments all the time. Then the service that is provided is always on point. They take care of me and I recommend them all of the time.

Report a concern   October 24, 2025 — Rated 10 out of 10 by T.C. Don Franklin Burkesville Service Department
What do you like about our products and services?

Good service and fast

Report a concern   October 24, 2025 — Rated 10 out of 10 by K.G. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Employees are always friendly, courteous, informative and knowledgeable

Report a concern   October 24, 2025 — Rated 10 out of 10 by Melinda Anders Don Franklin London Ford - Service
What do you like about our products and services?

Reliable, friendly, and professional

Report a concern   October 24, 2025 — Rated 10 out of 10 by C.B. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Warrenty

Report a concern   October 24, 2025 — Rated 9 out of 10 by B.B. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Service was good. It took about the time service said it would. The products are good.

Report a concern   October 24, 2025 — Rated 10 out of 10 by K.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great courteous and efficient service reps. The prices are within reason and I like the rewards program so that I can apply those to any repair needs I have. Today I’d like to commend Josiah in service and Walter Ealey as a sales manager. They were both very attentive today.

Report a concern   October 24, 2025 — Rated 10 out of 10 by C.H. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Friendly service

Report a concern   October 24, 2025 — Rated 10 out of 10 by A.O. Don Franklin Glasgow Service Department
What do you like about our products and services?

Kendyll was very helpful. I was stranded and she got me back on the road. So very professional and kind. The machinists was stellar in their service. Thank you all so much.
Rides to Enterprise and back. Communication was exemplary

Report a concern   October 24, 2025 — Rated 10 out of 10 by M.B. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Service do good work.

Report a concern   October 24, 2025 — Rated 10 out of 10 by Jo Ann Conn Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly service

Report a concern   October 24, 2025 — Rated 10 out of 10 by K.A. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always have had great service with Jennifer in express. Due to recall issue had to use someone else and no problems except was hoping engine recall issue could be more informative. Didn’t see anything on service record of finding or looking for bearing shavings in oil during service. Have concerns with this recall and May just go ahead and trade in Rogue for piece of mind.

Report a concern   October 24, 2025 — Rated 10 out of 10 by J.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I am on my sixth lease of Altimas, so that should express how much I love this product. Altimas are easy to drive and maintain. Don Franklin is a great company to do business with.

Report a concern   October 24, 2025 — Rated 10 out of 10 by Joshua Coffey Don Franklin Ford - Service
What do you like about our products and services?

Good friendly sales people, it’s family owned by down to earth good people.

Report a concern   October 24, 2025 — Rated 10 out of 10 by Reida Taylor Don Franklin Somerset KIA Service
What do you like about our products and services?

Friendly staff and top notch service


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