Customer Testimonials
everything
From time of arrival to time of departure was treated like family
We always receive great service from Don Franklin Russell Springs, Ky.!
They are always polite and helpful. It never takes very long at all. Have a comfortable place to wait with nice music. In and out just like you like. Hometown feel. Yeah Columbia Ky!
The customer service provided was exceptional, with the staff consistently demonstrating professionalism and a friendly demeanor.
You are greeted with a smile.
If they don’t know the answer, they are wiling to find it for you. This Somerset branch is the top! Unfortunately, I can’t recommend or say the same about the London branch.
Friendly and knowledgeable service team.
Always friendly, knowledgeable, and helpful with questions and issues of concern.
What i like the most you are treated like you are special and service is wonderful
Very friendly staff to work with!!
Quick, friendly service.
Service quick, good and people are all friendly… BUT- you need SEC network during March madness- I mean- you are in the BBN and most of those waiting on service we’re having to watch on phones. Bummer… but service was great.
They are friendly & you can text them anytime while car is being serviced to get an update.
Good people to work with
Always professional and easy to work with!
Called Dwayne and he scheduled my appointment, service was done in a timely matter and was updated when the work started and when it was finished. Tell Dwayne great job and 100% recommend!
Always very friendly and respectful customer service. Very fast and efficient.
I am very pleased with my service everyone is respectful and pleasant
Friendly associates and quality service!
First of all, I love my Genesis! Secondly, I had an amazing experience with the service department. He was so kind and accommodating. He made sure we knew exactly what was happening and how long it would take. He graciously allowed us a loaner car so we didn't have to sit and wait. After the maintenance, he went over my vehicle diagnostics with me. Overall, I was so pleased with the appointment. I will always recommend your dealership to anyone. Thank you.
Service is done at a timely manner and questions are as given at a timely manner.
I think your hospitality is good but your prices are high.
Great service and timely also!
My salesman Brent McCloud was amazing. He made this process so easy, i wish all car deals went the smooth.
Good service
friendly staff to greet people coming in
During my previous visits for servicing my car, I felt the communication was less than desirable. However, this time around, Dan was terrific! He took his time explaining all the work to be done and even offered a loaner car for my convenience, which I really appreciated.
Well done Dan and thank you!
The staff. They make you feel like the only customer there and take care of you no matter if it ends in a sale.
Top notch!!!! Excellent Customer Service!!!! Curt, Chad and Ed are the best!! Thay are very knowledgeable and always take the time to answer any questions you may have. The new Don Franklin site in Columbia is really nice. Highly recommend.
I have been satisfied with the products and service for you.