Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   March 13, 2026 — Rated 10 out of 10 by Steven Slaughter Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like the details the process that you guys do it’s just AWESOME!!

Report a concern   March 13, 2026 — Rated 10 out of 10 by L.T. Don Franklin London Ford - Service
What do you like about our products and services?

No delays, and the employees are very helpful

Report a concern   March 13, 2026 — Rated 10 out of 10 by Janet Sparrow Don Franklin Bardstown - Service
What do you like about our products and services?

Service

Report a concern   March 13, 2026 — Rated 10 out of 10 by John Frazer Don Franklin Ford - Service
What do you like about our products and services?

I just like Ford and Ford people I've always had great service great product very pleased from Don Franklin's Ford

Report a concern   March 13, 2026 — Rated 10 out of 10 by C.S. Don Franklin Corbin CDJR Service
What do you like about our products and services?

I like having a on time appointment that starts on time

Report a concern   March 13, 2026 — Rated 10 out of 10 by Mike McFall Don Franklin London Ford - Service
What do you like about our products and services?

The people are helpful.

Report a concern   March 13, 2026 — Rated 10 out of 10 by Herbert Gaddis Don Franklin London Ford - Service
What do you like about our products and services?

Good service. Friendliest people
Always best service

Report a concern   March 13, 2026 — Rated 9 out of 10 by S.C. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Service staff is very friendly and professional. As I sat in airing each member who walked through greeted me with a smile & a hello.

Report a concern   March 13, 2026 — Rated 10 out of 10 by D.H. Don Franklin Burkesville Service Department
What do you like about our products and services?

Friendly and courteous staff in sales and service. Quick to answer calls and assist you in your needs

Report a concern   March 13, 2026 — Rated 10 out of 10 by Edward Stearns Don Franklin Somerset GM Service Department
What do you like about our products and services?

Quick , honest

Report a concern   March 13, 2026 — Rated 9 out of 10 by Eric Allegree Don Franklin Burkesville Service Department
What do you like about our products and services?

They were prompt and knowledgeable,

Report a concern   March 13, 2026 — Rated 10 out of 10 by S.H. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

We loved that it was such a friendly environment and everyone we encountered seemed genuinely happy we were there. Our salesman Ross was honest and never made us feel pressured to buy. Great experience!

Report a concern   March 13, 2026 — Rated 10 out of 10 by G.H. Don Franklin Campbellsville Service Department
What do you like about our products and services?

They get your approval before any extra work is done

Report a concern   March 13, 2026 — Rated 10 out of 10 by J.R. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Professional, timely ( didn’t wait long)

Report a concern   March 13, 2026 — Rated 10 out of 10 by M.M. Don Franklin Campbellsville Service Department
What do you like about our products and services?

The people are your best asset

Report a concern   March 13, 2026 — Rated 10 out of 10 by Tonia Matney Don Franklin Campbellsville Sales Department
What do you like about our products and services?

Customer service was good and they worked with me on the pricing and trading

Report a concern   March 13, 2026 — Rated 10 out of 10 by B.B. Don Franklin Burkesville Service Department
What do you like about our products and services?

Customer service was very professional!

Report a concern   March 13, 2026 — Rated 10 out of 10 by K.B. Don Franklin Somerset KIA Sales
What do you like about our products and services?

So far the people I’ve talk to are friendly and eager to help

Report a concern   March 13, 2026 — Rated 10 out of 10 by Robert Mcafee Don Franklin Hardin County Ford - Unsold Showroom Visit
What do you like about our products and services?

Our sales associate Demetrius was excellent. He made to process extremely enjoyable.

Report a concern   March 13, 2026 — Rated 10 out of 10 by S.K. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

Great dealership

Report a concern   March 13, 2026 — Rated 10 out of 10 by D.K. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Service is always great and all techs are friendly and helpful.

Report a concern   March 13, 2026 — Rated 10 out of 10 by Chasity Litsey Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

They worked with me and got me approved in a vehicle and was super nice I would recommend anybody to them

Report a concern   March 13, 2026 — Rated 10 out of 10 by Cathy Benningfield Don Franklin Campbellsville Service Department
What do you like about our products and services?

Courtesy and great mechanics

Report a concern   March 13, 2026 — Rated 9 out of 10 by L.S. Don Franklin London Ford - Service
What do you like about our products and services?

New to you guys. Still assessing.

Report a concern   March 13, 2026 — Rated 10 out of 10 by Rebecca Harper Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly and not pushy .

Report a concern   March 13, 2026 — Rated 10 out of 10 by S.L. Don Franklin London Ford - Service
What do you like about our products and services?

Everyone is always so pleasant to work with.

Report a concern   March 13, 2026 — Rated 10 out of 10 by J.W. Don Franklin Auto
What do you like about our products and services?

I have only had them try to sell me something else when I did an oil change one time. It made it easier to know that was needed if they usually don’t do that.

Report a concern   March 13, 2026 — Rated 10 out of 10 by L.H. Don Franklin Russell Springs Service
What do you like about our products and services?

They are excellent in the service department.

Report a concern   March 13, 2026 — Rated 10 out of 10 by O.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Visit on March 10th was very professional and courteous service.

Report a concern   March 13, 2026 — Rated 10 out of 10 by J.H. Don Franklin Auto
What do you like about our products and services?

No matter how drastic the job, they'll always try to work with you and give you updates on your vehicle. They're like magicians with how they can bring cars back to life.


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