Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   July 9, 2026 — Rated 10 out of 10 by Bruce Nunn Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

The seal lady was very nice . She went out of her way to make sure that we were very satisfied with everything. I have never been treated so special as a customer. I will probably never shop anywhere else again. We are very satisfied with our purchase. And the service.

Report a concern   July 9, 2026 — Rated 10 out of 10 by Tamara Wilhelm Don Franklin Auto
What do you like about our products and services?

Peggy moss

Report a concern   July 9, 2026 — Rated 10 out of 10 by G.H. Don Franklin London Ford - Service
What do you like about our products and services?

Fast and n d friendly!

Report a concern   July 9, 2026 — Rated 10 out of 10 by Abby Cope Don Franklin London Ford - Service
What do you like about our products and services?

Very fast and helpful💗

Report a concern   July 9, 2026 — Rated 10 out of 10 by K.C. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Good service got my car serviced in a timely manner would have liked to had a loner vehicle we had to set in waiting area over 3 hrs but other than that it was ok we always get our car and truck serviced at Don Franklin

Report a concern   July 9, 2026 — Rated 10 out of 10 by T.M. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

I liked cowboy! He was top notch and straight forward. He actually saved A relationship with Don Franklin Auto. I have had several horrible experiences with London Don Franklin. Gary the general manager is the worst!°°°°

Report a concern   July 9, 2026 — Rated 9 out of 10 by C.S. Don Franklin Somerset KIA Service
What do you like about our products and services?

Easy to deal with.

Report a concern   July 9, 2026 — Rated 10 out of 10 by V.P. Don Franklin Somerset KIA Sales
What do you like about our products and services?

It's fast service

Report a concern   July 9, 2026 — Rated 10 out of 10 by R.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

Was great experience! Will definitely be a repeat customer and would definitely recommend

Report a concern   July 9, 2026 — Rated 9 out of 10 by C.E. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Reasonably priced. Friendly staff. Nice waiting area.

Report a concern   July 9, 2026 — Rated 10 out of 10 by Michelle Rodgers Don Franklin Campbellsville Service Department
What do you like about our products and services?

I like being able to get in and get out in a timely fashion and I like that the staff is customer service oriented is all phases of the service.

Report a concern   July 9, 2026 — Rated 10 out of 10 by J.W. Don Franklin Glasgow Sales Department
What do you like about our products and services?

I like GM products

Report a concern   July 9, 2026 — Rated 10 out of 10 by R.G. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

I love all the wonderful people that work there

Report a concern   July 9, 2026 — Rated 10 out of 10 by J.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like everything about Don Franklin nissan, the service is top tier and welcoming.

Report a concern   July 9, 2026 — Rated 10 out of 10 by M.P. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

Noah and Chris at Don Franklin Lincoln in Elizabethtown are top notch!! Recommending them to everyone I know!

Report a concern   July 9, 2026 — Rated 10 out of 10 by Stephanie Whitaker Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Friendly and quick

Report a concern   July 9, 2026 — Rated 10 out of 10 by C.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The peopl

Report a concern   July 9, 2026 — Rated 10 out of 10 by D.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast service and friendly staff.

Report a concern   July 9, 2026 — Rated 10 out of 10 by J.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast,friendly service

Report a concern   July 9, 2026 — Rated 10 out of 10 by R.B. Don Franklin Corbin CDJR Service
What do you like about our products and services?

The polite and prompt response to any issue I have with my car, if it's ordering a part, or simply getting my oil changed.

Report a concern   July 9, 2026 — Rated 9 out of 10 by B.B. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I love my car and the employees I’ve dealt with have been great. The only thing that is a little disappointing is that I was told when I purchased it, that I would get my car washed when I brought it in as long as the temperature was above a certain degree. That hasn’t happened. In the big picture, that is a small issue, but if you say that, you should follow through.

Report a concern   July 9, 2026 — Rated 10 out of 10 by M.A. Don Franklin Somerset KIA Service
What do you like about our products and services?

I appreciate how thorough they have been with the issue that I had with my vehicle. Even though it took multiple trips to the service department, I do feel confident that they will get it fixed.

Report a concern   July 9, 2026 — Rated 10 out of 10 by J.C. Don Franklin London Ford - Service
What do you like about our products and services?

Excellent customer service. Reasonable fees.

Report a concern   July 9, 2026 — Rated 10 out of 10 by Lori Ann Eskridge Don Franklin Columbia Nissan Service
What do you like about our products and services?

Helpful customer service
Quick and efficient!

Report a concern   July 9, 2026 — Rated 9 out of 10 by B.G. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Friendly, fast and knowledgeable

Report a concern   July 9, 2026 — Rated 10 out of 10 by S.P. Don Franklin Russell Springs Service
What do you like about our products and services?

Your friendly employees, kindness and always pleasant to talk with.

Report a concern   July 9, 2026 — Rated 10 out of 10 by R.D. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Service is always quick. Friendly and courteous

Report a concern   July 9, 2026 — Rated 10 out of 10 by J.M. Don Franklin Bardstown - Service
What do you like about our products and services?

No comment

Report a concern   July 9, 2026 — Rated 10 out of 10 by J.C. Don Franklin Burkesville Service Department
What do you like about our products and services?

The services keeps my vehicle in good condition their service department is friendly and courteous, and make sure every question you have is answered.

Report a concern   July 9, 2026 — Rated 10 out of 10 by R.L. Don Franklin Burkesville Service Department
What do you like about our products and services?

Service is quick and done correct


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