Customer Testimonials
Very friendly and helpful staff!
Work done in a timely manner. Friendly staff. Coffee in lobby. Restrooms close by.
Friendly staff.
I’ve been coming here for years. All of the parts and services are fairly priced and the service has been excellent.
It is normally quick and convenient. Customer service is polite and professional.
The staff at Don Franklin KIA is knowledgeable, friendly & great at sharing information regarding the service & cost. Also, they are super efficient & keep appointment times.
I like the way they treat you . The way treat your vehicle , just like there own . They are honest about any questions you have . Plus they give a honest quote about what it will cost . I have been doing business with Don Franklin of Somerset since 2005 . They treat me , and you like Family . Thank you all Don Franklin Family !!!! God bless you all .
Reasonable prices. Customer Service in the service department is great.
Ease of scheduling and getting service when needed
Polite personnel. Timely service.
So far I seem to get good quality service, they are considerate and understanding.
Jenny was excellent when looking for a Venza. Everyone there is great. Personable. The price was better than the dealer in Pikeville. Although my free services are up in January, 2027 I will continue to have my Venza serviced by Don Franklin Toyota.
Great people , professional team , doing business the old fashioned way . Honest and humble
Efficient and very good communication
Friendly staff . Good selection of cars
Quick and friendly service.
Every vehicle I've owned over the past 35 years has been a Nissan. Each one has been a very good reliable and dependable vehicle. Never had a major issue with any of them. Anytime I took them in for any kind of service it was done in a reasonable amount of time and done correctly. I don't fore see me buying any other make of vehicle in the future.
Friendly staff,great warranty, will work with you to get you the vehicle you want.
Soe was very friendly, knowledgeable and pleasant. Really like the warranty on the KIA.
Excellent service and quality of service. Daron Vaughn is THE BEST!!!
Great service
The car I got is super nice and everyone that helped me with the process made everything easy!
Awesome customer service and never tried to upsell additional work
Quick and professional
Great customer service!
Availability and super friendly helpful people
Easy to understand what was going on and contacted me before I contacted them when my car got towed there over the weekend
I was very impressed when I bought My Dodge Ram.. I have been very impressed with the services they have provided.. All the employees are curtious and polite !!
very fast and dependable
Service capabilities and personnel