Customer Testimonials
They always give me a discount and I good customer service Caleb is great as always and Lew was friendly just while I was waiting
Far prices!
Very nice and friendly personnel!! The guys in the service department are very good and make you feel welcome! Graydon Koger, I think, did my
service!! Thanks so much!!
Loved the warranty that was offered and the service over all was amazing from start to finish , our salesman Donnie Mills was amazing and answered every question we had to ask ,he went above and beyond to help us get our new Jeep, this was the best experience we have ever had in buying a new car. We will definitely be referring our family and friends to you all !!
Easy to book services on line and customer service is great.
My salesman’s Personal attention and level of knowledge.
Always super friendly and fast service
Really nice & helpful & I love my car
Fast, professional, and well priced!
Staff always been top notch. Its unfortunate know ford went under and I lost my lofe time warranty and ended up upside down in a used truck but its okay. Jeff, Nick and TJ have always treated me with respect.
Friendly service and quick turnaround
The excellent customer service they provide is outstanding; they help you in any way they can, catering to your preferences. The location in London, Laurel County, is particularly noteworthy. All the staff are excellent and very professional. A young man named Lee helped me find the car I wanted; he was incredibly kind and deserves a 10/10. I also give a 10/10 to all the staff.
I’ve always been a Lincoln owner because of the quality vehicles provided by Ford. The service provided by the sales team at Don Franklin are 2nd to none. I am very pleased with the services provided.
Not had any issues
Ben was knowledgeable and made the experience enjoyable. The purchase was a breeze and I was happy with my trade value as well as the price on the car I purchase. I’ve purchase several cars/trucks from multiple Don Franklin locations and the process is always efficient and easy.
Your service team come and explain what is needed for your vehicle so you can decide when you can fit that in your budget
The service was very easy process to have done an agreat staff to work with We bout a rogue be for in new England an like it very much thank you First name removed
Very good
I have only owned kia in past few years, the quality is excellent. Services are quickly and in a timely manner
The staff were extremely helpful and knowledgeable about their products. They take the time to ensure you are comfortable with your purchase and happy with the overall experience. They never made me feel pressured into committing to a purchase and if they didn’t know the answer to any of my questions, they told me so and would make an effort to find out the correct answer.
Love the ease of getting service scheduled and done.
Friendly & informative.
The service staff has always been helpful and very accommodating to get our car in as soon as possible .
Professional
The people were great. Eury easy to deal with and got me a deal I was completely comfortable with.
It was easy to schedule online, it was quick to drop off the vehicle, and then pick up was flawless.
Darryl Bond did a wonderful job in selecting a new vehicle for me. He listened to all my requests and found the perfect vehicle for me.
Friendly staff smooth transaction
Seamed to listen when I asked questions and made me feel like it matters.
Friendly and very knowledgeable staff. I also appreciate that I can go to any Toyota shop, and my information is on record. I genuinely love Toyota cars