Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   January 12, 2026 — Rated 10 out of 10 by Chloe Slone Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Fast and easy, that’s what I like no hassle and getting as close to to what you want. Had a great experience. Thanks

Report a concern   January 12, 2026 — Rated 10 out of 10 by R.M. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

The sales team listen to our needs and help us achieve our goals

Report a concern   January 12, 2026 — Rated 10 out of 10 by Chris McGuffin Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The sales man was very helpful and actually listened to what I wanted.

Report a concern   January 12, 2026 — Rated 10 out of 10 by Todd Sumner Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Excellent

Report a concern   January 12, 2026 — Rated 10 out of 10 by Franz Widy Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

We have 2 Hyundais one I traded in was 17 years old and never had a problem the service department is nice and clean and the personal is very friendly and prompt

Report a concern   January 12, 2026 — Rated 10 out of 10 by S.C. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Enjoying the KIA ,

Report a concern   January 12, 2026 — Rated 10 out of 10 by D.L. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Always do a good job and I've had no problem with the service get in and get out everything seems to be done okay

Report a concern   January 12, 2026 — Rated 10 out of 10 by Beth Feddersen Don Franklin Bardstown - Service
What do you like about our products and services?

The service department employees are very friendly and helpful. I had a lot of questions about my next appointment and she was very helpful

Report a concern   January 12, 2026 — Rated 10 out of 10 by Flora Mink Don Franklin Auto
What do you like about our products and services?

I have been impressed by the staff at this location, especially in the service department. Brad is excellent and has helped me out numerous times when we had some recalls with our truck and warranty problems.

Report a concern   January 12, 2026 — Rated 9 out of 10 by T.M. Don Franklin London Ford - Service
What do you like about our products and services?

I have not had any mistakes or misrepairs done.

Report a concern   January 12, 2026 — Rated 10 out of 10 by Kenny Kamber Don Franklin London Ford - Service
What do you like about our products and services?

Very friendly staff and know that the job was done professionally.

Report a concern   January 12, 2026 — Rated 9 out of 10 by R.R. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Friendly staff real quick service

Report a concern   January 12, 2026 — Rated 10 out of 10 by Debbi Lanham Don Franklin Bardstown - Service
What do you like about our products and services?

Close to home
Friendly employees

Report a concern   January 11, 2026 — Rated 10 out of 10 by Donna Graves Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The staff was friendly and respectful.

Report a concern   January 11, 2026 — Rated 10 out of 10 by Harry Childers Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

They did great service on my car.

Report a concern   January 11, 2026 — Rated 10 out of 10 by Bill Caudill Don Franklin London Ford - Service
What do you like about our products and services?

We appreciate the courteous employees.

Report a concern   January 11, 2026 — Rated 10 out of 10 by A.B. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Helpful, friendly staff. Knowledgeable advice. Fast, convenient service.

Report a concern   January 11, 2026 — Rated 10 out of 10 by J.H. Don Franklin Monticello Service
What do you like about our products and services?

Great service. Great job performance. Great staff friendly always ready to help or answer questions. Great coffee in the waiting area. Reasonable prices. Friendly service. Clean garage and bathrooms.

Report a concern   January 11, 2026 — Rated 10 out of 10 by M.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Comfortable space to wait and scheduling is easy.

Report a concern   January 11, 2026 — Rated 10 out of 10 by Ashley Langdon Don Franklin Somerset GM Service Department
What do you like about our products and services?

My service advisor- Justin is amazing! I also love the new feature of getting text updates and an email about the status of my service. Having the night drop off option is wonderful for our family - we don’t always have the option to schedule and go sit and wait for service - due to our jobs.

Report a concern   January 11, 2026 — Rated 10 out of 10 by E.S. Don Franklin CDJRF Sales Department
What do you like about our products and services?

Everything was great

Report a concern   January 11, 2026 — Rated 10 out of 10 by S.T. Don Franklin Somerset GM Service Department
What do you like about our products and services?

They are on time nice friendly

Report a concern   January 11, 2026 — Rated 10 out of 10 by Arthur Powell Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everything ! Service, the efficiency, hospitality ! Great experience !

Report a concern   January 11, 2026 — Rated 9 out of 10 by J.S. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Don't know yet

Report a concern   January 11, 2026 — Rated 10 out of 10 by K.D. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

The products are the latest and best on the market and the service is efficient and customer centric.

Report a concern   January 11, 2026 — Rated 10 out of 10 by Linda Parks Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

The staff was very professional and helpful love the car 🚗 lots have a nice variety of vehicles

Report a concern   January 11, 2026 — Rated 10 out of 10 by R.F. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Excellent vehicle and great service facility and people.

Report a concern   January 11, 2026 — Rated 10 out of 10 by H.C. Don Franklin Glasgow Service Department
What do you like about our products and services?

Nice staff, very accommodating, comfortable area to wait.

Report a concern   January 11, 2026 — Rated 10 out of 10 by William Fischer Don Franklin Somerset KIA Service
What do you like about our products and services?

Anytime I needed a repair or checked out you all have went above and beyond and taken care and making sure my vehicle was up to date and made sure everything was running good if there was a reason for you all to keep it for an extended period of time you always gave me a loaner vehicle and kept me updated on the status of the vehicle

Report a concern   January 11, 2026 — Rated 10 out of 10 by W.H. Don Franklin Corbin CDJR Sales
What do you like about our products and services?

All is good would buy again


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