Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   March 27, 2026 — Rated 10 out of 10 by K.L. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Max Watson made the process easy and perfect. couldn’t ask for a better salesman!

Report a concern   March 27, 2026 — Rated 10 out of 10 by James Brown Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Good value for a good product.
I have four Nissan presently they can from Don Franklin.
Their service is top notch.

Report a concern   March 27, 2026 — Rated 10 out of 10 by C.W. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The service is great

Report a concern   March 27, 2026 — Rated 10 out of 10 by Laura Jordan Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Great cars and super great staff!

Report a concern   March 27, 2026 — Rated 10 out of 10 by Scott Reid Don Franklin London Ford - Service
What do you like about our products and services?

Very friendly people

Report a concern   March 27, 2026 — Rated 10 out of 10 by Cynthia Smith Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The best people to deal with

Report a concern   March 27, 2026 — Rated 10 out of 10 by Timothy Sneed Don Franklin Campbellsville Service Department
What do you like about our products and services?

Excellent service and communication.

Report a concern   March 27, 2026 — Rated 9 out of 10 by K.D. Don Franklin Auto
What do you like about our products and services?

Friendly service and done in a timely manner.

Report a concern   March 27, 2026 — Rated 10 out of 10 by Kathy Stockton Don Franklin Somerset GM Service Department
What do you like about our products and services?

That Don Franklin stands behind the vehicle!
And I have always been satisfied with every vehicle I have bought.
Only thing I wish was different is that Marc Anderson was still salesman there! He was a wonderful salesman.

Report a concern   March 27, 2026 — Rated 10 out of 10 by C.C. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Appointment was made to fit my schedule. Service were completed quickly.

Report a concern   March 27, 2026 — Rated 10 out of 10 by D.A. Don Franklin Somerset KIA Sales
What do you like about our products and services?

What i like is how you staff treated me Colon is the salesmen i talked to and he was fantastic he needs. A raise he was so helpful

Report a concern   March 27, 2026 — Rated 10 out of 10 by J.B. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Honesty and easy to deal with. Everything was ready and waiting on us when we arrived. Chris was not pushy and was very helpful.

Report a concern   March 27, 2026 — Rated 10 out of 10 by S.T. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Very professional team and nice showroom

Report a concern   March 27, 2026 — Rated 10 out of 10 by Billy Robinson Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Everything

Report a concern   March 27, 2026 — Rated 10 out of 10 by Anthony Noe Don Franklin Monticello Sales
What do you like about our products and services?

These folks were top tier when it comes to purchasing a vehicle. They were extremely helpful and made the entire process as smooth as possible. I’ve purchased 17 vehicles in my lifetime and this was the easiest and best process I’ve ever encountered. From the GM (Dale), to the salesman (Justin), and the finance manager (Mary).

Report a concern   March 27, 2026 — Rated 10 out of 10 by J.M. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Jamal was very helpful all during the process. Went above and beyond.

Report a concern   March 27, 2026 — Rated 10 out of 10 by Isaac Ochoa Don Franklin Lexington GM Service Department
What do you like about our products and services?

Techs and reps are best in town.
Unfortunately, GMC must make better trucks and cars, im very disappointed with my truck 2024, 4 times back in shop because manufacturer issues included electrical on displays disabling ignition button, power windows, screen display with errors that costs tremendous amount of time and efforts ti fix.
My truck with only 30k mileage. My second car RPM Pressure PUMP went out at 40k without warranty, Don Franklin was very kind to help me out and I do appreciate it, my truck is still under repairs out order for 27 days so far, oh well, at this point I'm getting used it GMC, and when the warranty expires I don't know what I'm gonna be doing. I need to move a lot storoge items and i don't have a truck.

Report a concern   March 27, 2026 — Rated 9 out of 10 by L.J. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

Austin, the salesman was very helpful. He was not pushy at all, showed me everything I wanted to see and answered all of my questions.

Report a concern   March 27, 2026 — Rated 10 out of 10 by T.L. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

They was very friendly and made sure I was getting help even if they couldn’t help me get a car

Report a concern   March 27, 2026 — Rated 10 out of 10 by D.T. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I love my new truck and the service is always great

Report a concern   March 27, 2026 — Rated 10 out of 10 by Rebecca Swain Don Franklin Somerset KIA Sales
What do you like about our products and services?

Love the vehicles an love the service , fast , friendly and sufficient..
keep Andrew , if not I’ll have it follow him to the next dealership he goes.

Report a concern   March 27, 2026 — Rated 10 out of 10 by Sophia Illy Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

I’ve been having my Chevrolet service there for many many years. Everyone has always been so kind polite and nice, service is quick. Wouldn’t go anywhere else.

Report a concern   March 27, 2026 — Rated 9 out of 10 by T.M. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

Reliable. Friendly.

Report a concern   March 27, 2026 — Rated 10 out of 10 by J.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Nice friendly people

Report a concern   March 27, 2026 — Rated 10 out of 10 by Sharon Green Don Franklin London Ford - Service
What do you like about our products and services?

The staff are amazing & the vehicles are great!! Large selection to choose from. But best thing overall that I like is service after the sale.

Report a concern   March 27, 2026 — Rated 10 out of 10 by L.R. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Great service

Report a concern   March 27, 2026 — Rated 10 out of 10 by M.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Efficiency and nice

Report a concern   March 27, 2026 — Rated 10 out of 10 by P.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Wonderful new facility! Prompt service.

Report a concern   March 27, 2026 — Rated 10 out of 10 by D.M. Don Franklin Corbin Toyota Sales Department
What do you like about our products and services?

Helpful and not pushy

Report a concern   March 27, 2026 — Rated 10 out of 10 by D.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

Service is always friendly and helpful.


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