Customer Testimonials
Friendly knowledgeable
Courteous and professional. They keep you informed and ask if you want a part or service before they proceed.
I liked the professionalism of everyone there. I was consistently greeted by everyone in the store.
Honest people that know their product and their job. Friendly personable people a pleasure to deal with,
Peter A. Munday
I walked in without appointment for a oil change and they were fast, professional, and the staff is always friendly. They took great care of my car and had me back on the road in no time. Highly recommend!
Friendly and helpful
I Don’t Own a Ford. I Go to Don Franklin Ford for Warrenty only. Engine And Drive Train For the Life Of Ownership
Good customer service, very polite staff
Friendly service, kept me updated and finished in a timely manor.
Service is always terrific, the girls in the service department are great and helpful! I stopped in last week without an appointment because I had 2 low tires and they took my car, got air in them and I was good to go in about 15 minutes!!! I appreciate that service!
Prompt and honest service!
Friendly, efficient, and professional service.
The service mamager at Genesis was super nice, helpful and accommodating. Got me right in for my appointment. I also had work to do while I waited and he made sure I had a quiet space to do it in
Friendly staff , well made products
They keep me updated on their progress.
The people are great, the parts are good,a little pricey but worth it.
I have always taken my car to Don Franklin in Columbia. I have never had any problems with my car. So the products speak for themselves. The service is wonderful! They get you in and out in a timely manner. The men in the service department are always kind and polite. They listen to what you have to say about your car.
Quick and easy. Comfortable seating area and they keep you informed about the service time.
Service dept is very friendly, helpful, and have expertise in what they discuss with you. Highly recommend this service dept.
I was able to get in quickly and my service was explained fully. Staff was very nice and helpful.
I like the text updates.
They're very courteous. They're very fast. They don't keep you waiting long and they just take care of business and I do appreciate them being here cuz I surely don't want to go all the way to Somerset every time so I'm very grateful for them. It's a good you've got a good staff up there. Thank you.
Service dept employees appear knowledgeable and explain service needed
Convenient and easy access and courtesy associates
On time friendly people nice place to wait for service
Timely and friendly service. Keep you informed. Nice waiting area
Sales and Mgr listens to my wants and needs according to my expectations.
Was greeted with a smile and was updated often
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I called to get an appointment and because my truck was new it didn’t go in the system. Yet, they got me in and performed the first service on my truck. Thanks