Customer Testimonials
They respond to all questions asked Great staff
friendly very clean everywhere work gets done in timely manner
Friendly people
very courteous got me in and out very quickly. I have bought two SUVs from Don Franklin and have been very pleased with the automobiles and the service.
Between my wife and I and my 2 sons, we've bought 5 vehicles from Don Franklin over the years. That includes 4 Hyundais and 1 Genesis. The Hyundai service center is good but the Genesis service center is a level better anything we've ever experienced. Dan, the Genesis service advisor, went above and beyond in verifying everything was complete, making me feel appreciated, & ensuring it was an overall pleasant experience. I don't think
we'll ever buy another vehicle anywhere else. 12/10 Stars ⭐
You have the best mechanic Kelly Morgan he is the only one I trust and let work on my many vehicles I have bought from there.
Prompt scheduling. Explaining the service in for. Nice waiting area. Selection of vehicles. Friendly employees.
Prompt service. Was a very upfront transaction for an out of state customer.
Very easy to deal with
The people who work there. All are courteous, knowledgeable, caring, kind, and most helpful.
Very quick and professional!
Good friendly workers
Every one is friendly and let you know what you are paying for and the fairness price
Did a walk-in to service department for a front end alignment. No problem, took me in and got it done while I waited. Staff was friendly and dealership clean. Will definitely be back.
I bought a new vehicle from this dealership in the fall of 2017..I have been pleased with my dealings with the service department over the past several years. They appear efficient, courteous and take time to throughly explain needed services.
Everyone is very warm and welcoming. They are friendly. They’re helpful. They answer all your questions and I just like I bought my car there and I will never go to a place else or buy another car from anybody else.
As for products, I’ve never had a problem ever had of anything you’ve ever done or put on my truck. For the staff or the service the most respectful plot they treat you like you’re the only person there that they really care about your truck or vehicle.. any concerns that I’ve ever had they never rushed me off. They listened to each and one of them and gave me a recommendation on what to do every time friendliest place I’ve ever been? I can’t think of one way or one thing that I would change and let’s say a lot for me.?
Professional knowledgeable friendly
Professional , knowledgeable and friendly service people who care about their customers. They have taken care of our vehicles for 20 years and we have never had a bad experience with Don Franklin of Somerset
Quality of service. Respectful employees.
Prompt
Courteous, fast , dependable. Available
The people. Very service orientaed.
The people who work there act like a family. It's really nice in that they work together and if one person can't help you in a moment then the other person will and you get to know the people there and it's it's nice. They really do everything they can to bend over backwards even when they're busy
Fast efficient service. On time for appt.
Everyone was kind and courteous. Was in amnd our is 45minutes.
I love the looks and milage of kia.
They are great at keeping you informed throughout the service of any occurring issues during your service or delays that occur.
You have a friendly service dept.
Usually prompt service to try to get you in and iut