Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   March 27, 2026 — Rated 10 out of 10 by V.C. Don Franklin Somerset KIA Service
What do you like about our products and services?

Friendly staff

Report a concern   March 27, 2026 — Rated 10 out of 10 by M.S. Don Franklin Somerset KIA Service
What do you like about our products and services?

Fast and friendly service department

Report a concern   March 27, 2026 — Rated 10 out of 10 by L.S. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

The courtesy of the employees, getting an appointment quickly, and the speed of the service!

Report a concern   March 27, 2026 — Rated 10 out of 10 by V.T. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Fast service

Report a concern   March 27, 2026 — Rated 10 out of 10 by J.H. Don Franklin Campbellsville Service Department
What do you like about our products and services?

I like the fact that I can walk in and mearly mention my car and without saying my name they can look up my account. Oil changes are expected to be routine and always are. Present a unique problem and it gets resolved. I recently wanted a tire checked for loss of air. I had locking lug nuts but no key. It was not a problem. King not only removed the lock on the tire I wanted checked he removed the other 3 locking lug nuts. Ive been having my cars serviced here for years and plan to continue.

Report a concern   March 27, 2026 — Rated 10 out of 10 by B.A. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Customer service is top notch! Always satisfied with my service!

Report a concern   March 27, 2026 — Rated 10 out of 10 by L.A. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Service is completed in timely manner. No problem with work done on Equinox. Friendly employees. L.

Report a concern   March 27, 2026 — Rated 10 out of 10 by Charles Phillips Don Franklin Auto
What do you like about our products and services?

Sales person Hailey was easy to communicate with and responsive. She made the experience pleasant and easy.

Report a concern   March 27, 2026 — Rated 10 out of 10 by R.D. Don Franklin Somerset KIA Service
What do you like about our products and services?

Timely and do what you say you going to do without pushing other services

Report a concern   March 27, 2026 — Rated 9 out of 10 by C.S. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

we were looking at a new Buick enclave found one but didn't buy. Our salesman Chaz did a great job of answering questions and helping pick a vehicle we liked.

Report a concern   March 27, 2026 — Rated 10 out of 10 by Ashley Parrish Don Franklin Ford - Service
What do you like about our products and services?

Love the new dealership in Columbia! Very professional! I took my car in to be serviced and was in and out in 30 minutes. They have a wonderful waiting area and provided a lot of information pertaining to my vehicles current status.

Report a concern   March 27, 2026 — Rated 10 out of 10 by K.S. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Excellent service for Hyundai.

Report a concern   March 27, 2026 — Rated 10 out of 10 by V.B. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

They always tell you what you need done and what you don’t need done.

Report a concern   March 27, 2026 — Rated 10 out of 10 by Lisa Gaylord Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Car

Report a concern   March 27, 2026 — Rated 10 out of 10 by Terry White Don Franklin Monticello Service
What do you like about our products and services?

Very nice and efficient workers. Always
friendly and seems to appreciate our business.

Report a concern   March 27, 2026 — Rated 10 out of 10 by S.C. Don Franklin Glasgow Service Department
What do you like about our products and services?

Courteous, efficient, professional

Report a concern   March 27, 2026 — Rated 10 out of 10 by M.B. Don Franklin Ford - Service
What do you like about our products and services?

The competency of the staff and the way they keep you informed while working on the vehicle.

Report a concern   March 27, 2026 — Rated 10 out of 10 by Michael Webb Don Franklin Somerset GM Service Department
What do you like about our products and services?

Getting us in and out promptly when our vehicle is serviced.

Report a concern   March 27, 2026 — Rated 10 out of 10 by C.B. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Pleased with service

Report a concern   March 27, 2026 — Rated 10 out of 10 by C.N. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great ServiceAdvisor for me will not put her name out

Report a concern   March 27, 2026 — Rated 10 out of 10 by Derek Akers Don Franklin London Ford - Service
What do you like about our products and services?

Always friendly, respectful, helpful staff!!

Report a concern   March 27, 2026 — Rated 10 out of 10 by S.B. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I think you are extremely efficient. However, the wait time to schedule an appointment it a little long.

Report a concern   March 27, 2026 — Rated 10 out of 10 by Mary Goodie Don Franklin Somerset KIA Sales
What do you like about our products and services?

Great team

Report a concern   March 27, 2026 — Rated 10 out of 10 by T.D. Don Franklin Somerset KIA Sales
What do you like about our products and services?

Very friendly sales representatives and warm atmosphere love the Hyundai

Report a concern   March 27, 2026 — Rated 10 out of 10 by R.R. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Friendly Fast and knowledgeable. Inspected vehicle after service. And found other issues on my vehicle. That needed service. Asked if I wanted those corrected. And I agreed. THANKS Good job. Windshield wiper blades. I had bought a set and replaced 1 that was broke. Had the other in the car. That one on the car needed replaced. And the back window wiper. Told them to replace the rear wiper. They did. And I replaced the other front one with the new spare I had. But they caught the problem and gave me options to help me save money and time. Thanks again.

Report a concern   March 27, 2026 — Rated 10 out of 10 by H.S. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Great customer service!!

Report a concern   March 27, 2026 — Rated 9 out of 10 by L.D. Don Franklin Monticello Service
What do you like about our products and services?

We are always treated nicely and schedule with no problems for service. If a problem is found it is always discussed prior to taking any action so that we are aware of the problem and cost of repair. Then we can decide if we can take care of that then. Products seem to be good - we have not had any problems.

Report a concern   March 27, 2026 — Rated 10 out of 10 by Brian Shirley Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Professional without being pushy. Gave a very fair price on the two vehicles I’ve purchased this year. Showrooms and overall sites were clean. They have followed up after the sale to make sure I was happy.

Report a concern   March 27, 2026 — Rated 10 out of 10 by B.B.F.T. Don Franklin Ford - Service
What do you like about our products and services?

Prompt

Report a concern   March 27, 2026 — Rated 10 out of 10 by S.F. Don Franklin Monticello Service
What do you like about our products and services?

I get to talk to a person instead of a robot. Great. Service crew.


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