Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   July 20, 2026 — Rated 10 out of 10 by Tremion Cowan Don Franklin Somerset GM Service Department
What do you like about our products and services?

good and fast

Report a concern   July 20, 2026 — Rated 9 out of 10 by M.S. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Work is usually done as expected and if then a clear reason is given

Report a concern   July 20, 2026 — Rated 10 out of 10 by S.B. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

I never have an issue I call for an appointment. It’s scheduled within reason at my convenience and I’m in and out

Report a concern   July 20, 2026 — Rated 10 out of 10 by A.H. Don Franklin London Ford - Service
What do you like about our products and services?

Quick and efficient

Report a concern   July 20, 2026 — Rated 10 out of 10 by A.C. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

God cars and good service Lou and Kevin were awesome!!!!!!!

Report a concern   July 20, 2026 — Rated 10 out of 10 by J.H. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Fast and friendly

Report a concern   July 20, 2026 — Rated 10 out of 10 by E.J. Don Franklin Somerset KIA Service
What do you like about our products and services?

The service workers are very helpful and knowledgeable.

Report a concern   July 20, 2026 — Rated 10 out of 10 by G.R. Don Franklin Glasgow Service Department
What do you like about our products and services?

Staff are quick, efficient and very friendly!

Report a concern   July 20, 2026 — Rated 10 out of 10 by C.C. Don Franklin London Ford - Service
What do you like about our products and services?

Timely service at a fair price

Report a concern   July 20, 2026 — Rated 10 out of 10 by L.M. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

The tech in new units are always up to date with society along with the safely features. Quick and organized service makes me feel good about doing business with Don Franklin Kia.

Report a concern   July 20, 2026 — Rated 10 out of 10 by N.S. Don Franklin Somerset KIA Service
What do you like about our products and services?

I am very happy. They were very nice. They inspected my suv very well.

Report a concern   July 20, 2026 — Rated 10 out of 10 by D.F. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Clear communication about services and fees, knowledgeable mechanics, and timely appointments

Report a concern   July 19, 2026 — Rated 10 out of 10 by Mathew Guerra Don Franklin Nicholasville Mitsubishi Sales
What do you like about our products and services?

Chad, in particular, was the primary factor in my decision to return for a third vehicle purchase. His and Irene's assistance was instrumental in facilitating a seamless and efficient process.

Report a concern   July 19, 2026 — Rated 9 out of 10 by M.B. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Quick and reliable!

Report a concern   July 19, 2026 — Rated 10 out of 10 by S.S. Don Franklin Burkesville Service Department
What do you like about our products and services?

Fast service.

Report a concern   July 19, 2026 — Rated 10 out of 10 by Cebern Moore Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

They hit the big three for me! Quick! Thorough! Friendly!

Report a concern   July 18, 2026 — Rated 10 out of 10 by K.C. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

What I did not like was not clean to my standards 😒

Report a concern   July 18, 2026 — Rated 10 out of 10 by Christine Short Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I like to selection, and I also like that.If there wasn't anything on the lot that I wanted that you could arrange to have it got and brought to there.And the service was a very prompt , very nice , very professionalism , I would definitely recommend you to anybody

Report a concern   July 18, 2026 — Rated 10 out of 10 by J.D. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Friendly people.

Report a concern   July 18, 2026 — Rated 10 out of 10 by K.O. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Always friendly and usually quick service.

Report a concern   July 18, 2026 — Rated 10 out of 10 by Melissa Koehler Don Franklin Bardstown - Service
What do you like about our products and services?

I’ve been working with Jena in the service department for several years and she always does whatever she can to get me in for service. She is very good at customer service and support

Report a concern   July 18, 2026 — Rated 10 out of 10 by Cassandra Greenlee Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is always so friendly and welcoming when I come in for service and Chris was great.

Report a concern   July 18, 2026 — Rated 10 out of 10 by W.B. Don Franklin Burkesville Service Department
What do you like about our products and services?

Everyone is very friendly and helpful.

Report a concern   July 18, 2026 — Rated 10 out of 10 by P.A. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

The service workers are very courteous and helpful. They are thorough with inspections and they keep us informed about recalls and/or anything our car is in need of.

Report a concern   July 18, 2026 — Rated 10 out of 10 by S.W. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Quick, friendly service.

Report a concern   July 18, 2026 — Rated 9 out of 10 by Sandra Smith Don Franklin Burkesville Service Department
What do you like about our products and services?

Being able to get appointments quickly

Report a concern   July 18, 2026 — Rated 10 out of 10 by W.H. Don Franklin Campbellsville Sales Department
What do you like about our products and services?

Bradley done a good job got us cars from another lot so we didn’t have to drive all over the state to make our choice

Report a concern   July 18, 2026 — Rated 10 out of 10 by G.A. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

I like Toyota

Report a concern   July 18, 2026 — Rated 10 out of 10 by F.W. Don Franklin Russell Springs Service
What do you like about our products and services?

Your employees are nice and kind and do good job with my car

Report a concern   July 18, 2026 — Rated 10 out of 10 by Clive Weller Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

customer service is above and beyond what you may expect, it’s doing the right thing. So many businesses have lost those skills.


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