Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   July 20, 2026 — Rated 10 out of 10 by S.C. Don Franklin Bardstown - Service
What do you like about our products and services?

Prompt triage staff on first call to the service center. Excellent communication updates about my vehicle. Friendly & efficient front office staff.
Knowledgeable mechanics who can explain the status of my vehicle.

Report a concern   July 20, 2026 — Rated 10 out of 10 by S.C. Don Franklin Glasgow Service Department
What do you like about our products and services?

The staff are so kind, totally knowledgable & completely helpful!
Easy in, easy out.

Report a concern   July 20, 2026 — Rated 9 out of 10 by C.B. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

I prefer the dealership for maintenance versus other places

Report a concern   July 20, 2026 — Rated 10 out of 10 by M.D. Don Franklin London Ford - Service
What do you like about our products and services?

Stopped in over the weekend with no appointment and they got me in and took care of my problems

Report a concern   July 20, 2026 — Rated 9 out of 10 by S.D. Don Franklin Ford - Service
What do you like about our products and services?

Ease of appointment

Report a concern   July 20, 2026 — Rated 10 out of 10 by Michael Lahara Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Easy to make an appointment on a Saturday. Staff on a Saturday is very friendly and professional.

Report a concern   July 20, 2026 — Rated 10 out of 10 by L.B. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Everyone has always been friendly and helpful.

Report a concern   July 20, 2026 — Rated 10 out of 10 by Z.B. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Super nice and worked well on the car. Nothing I didn’t already except from a dealership service department

Report a concern   July 20, 2026 — Rated 10 out of 10 by J.H. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

First time I had been there, everything was a ok , friendly, knowledgeable, i really liked them, everyone one was so nice, the place was so clean,

Report a concern   July 20, 2026 — Rated 10 out of 10 by William Vaught Don Franklin London Ford - Service
What do you like about our products and services?

Jacob is always helpful and knowledgeable. He takes very good care of our vehicles.

Report a concern   July 20, 2026 — Rated 10 out of 10 by John Howard Don Franklin London Ford - Service
What do you like about our products and services?

The service was exactly quick and technicians friendly. I rely on them to tell me when things need to be done that I don’t know about. That is what I take it to a dealership and not just any garage.

Report a concern   July 20, 2026 — Rated 10 out of 10 by William Brewer Don Franklin Campbellsville Service Department
What do you like about our products and services?

Excellent service and friendly personnel.

Report a concern   July 20, 2026 — Rated 10 out of 10 by R.A. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Exceeded My Expectations

Report a concern   July 20, 2026 — Rated 10 out of 10 by C.C. Don Franklin Auto
What do you like about our products and services?

Easy to schedule maintenance service. Service completed in a timely manor.

Report a concern   July 20, 2026 — Rated 10 out of 10 by A.S. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly staff

Report a concern   July 20, 2026 — Rated 10 out of 10 by M.W. Don Franklin Glasgow Service Department
What do you like about our products and services?

Great customer service. Very courteous

Report a concern   July 20, 2026 — Rated 10 out of 10 by F.K. Don Franklin Glasgow Service Department
What do you like about our products and services?

I like the vehicles you have

Report a concern   July 20, 2026 — Rated 10 out of 10 by L.M. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Well rounded and informative.

Report a concern   July 20, 2026 — Rated 10 out of 10 by C.C. Don Franklin Bardstown - Service
What do you like about our products and services?

Quick service

Report a concern   July 20, 2026 — Rated 10 out of 10 by C.B. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Servous is in a timely matter. And they use genuine Toyota parts.

Report a concern   July 20, 2026 — Rated 10 out of 10 by David Snell Don Franklin Monticello Service
What do you like about our products and services?

Reliable
Communication

Report a concern   July 20, 2026 — Rated 10 out of 10 by Phyliss Wilkins Don Franklin Bardstown - Service
What do you like about our products and services?

Professional and courteous staff. Quality of work. Good job from check in to check out.

Report a concern   July 20, 2026 — Rated 10 out of 10 by J.L. Don Franklin Burkesville Service Department
What do you like about our products and services?

I have always got good service from this dealer ship

Report a concern   July 20, 2026 — Rated 10 out of 10 by K.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very professional staff and quickly took care of our service.

Report a concern   July 20, 2026 — Rated 10 out of 10 by R.S. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Super quick and thorough!

Report a concern   July 20, 2026 — Rated 10 out of 10 by J.H. Don Franklin London Ford - Service
What do you like about our products and services?

I really like the family friendly environment that’s built around the company however one thing I would recommend is on services if a price such as the works price has increased I would inform customers ahead of time it wasn’t a big deal but it could be for someone whose used to only paying around 80 bucks for it and then they come in and it’s increased to 100+ just a suggestion apart from that amazing service as always

Report a concern   July 20, 2026 — Rated 10 out of 10 by George Mattingly Don Franklin Bardstown - Service
What do you like about our products and services?

Quality products and services

Report a concern   July 20, 2026 — Rated 10 out of 10 by Tim Myers Don Franklin Russell Springs Service
What do you like about our products and services?

Fast service

Report a concern   July 20, 2026 — Rated 10 out of 10 by William Brady JR Don Franklin Campbellsville Service Department
What do you like about our products and services?

Timely manner

Report a concern   July 20, 2026 — Rated 10 out of 10 by Joey Hunter Don Franklin Monticello Service
What do you like about our products and services?

Fast Service.


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