Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   November 28, 2025 — Rated 10 out of 10 by Rebecca Nantz Don Franklin London Ford - Service
What do you like about our products and services?

Efficient and friendly

Report a concern   November 28, 2025 — Rated 10 out of 10 by Ricky Courtwright Don Franklin Campbellsville Service Department
What do you like about our products and services?

Very courteous make you feel at home, explain every service they preform in detail

Report a concern   November 28, 2025 — Rated 10 out of 10 by T.J. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Dominik the salesman was excellent!
Knowledgeable, no pressure, and we drove 3 or 4 different kinds of vehicles. Very patient.We didn’t buy today but when we do it will be with Dominik.
Awesome inventory any kind of vehicle you looking for they have or will get it .

Report a concern   November 28, 2025 — Rated 10 out of 10 by R.P. Don Franklin Russell Springs Service
What do you like about our products and services?

Always am treated with the best service they can provide and they know me by name I like that. Staff seems to give it their all.

Report a concern   November 28, 2025 — Rated 10 out of 10 by D.D. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

I like the inventory and selection you have in stock and the service department. They are all amazing people along with the sales people. My salesman did an amazing job by putting me in a new car.

Report a concern   November 28, 2025 — Rated 10 out of 10 by T.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Fast service!

Report a concern   November 28, 2025 — Rated 10 out of 10 by S.G. Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

Salesman Trey Price has helped me on both vehicles I have bought from them. And always have a great experience with the process. And goes out of his way to make sure I get what I want. THANKS AGAIN TREY

Report a concern   November 28, 2025 — Rated 10 out of 10 by M.M. Don Franklin Monticello Service
What do you like about our products and services?

Family friendly and treat you like someone.

Report a concern   November 28, 2025 — Rated 10 out of 10 by J.V. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Courtesy and willingness to help

Report a concern   November 28, 2025 — Rated 10 out of 10 by Randall Moore Don Franklin Lexington Nissan - Service
What do you like about our products and services?

As always a great service!!! Excellent communications and quick turn around time!!!

Report a concern   November 28, 2025 — Rated 10 out of 10 by H.R. Don Franklin Somerset KIA Service
What do you like about our products and services?

Friendly, helpful employees

Report a concern   November 28, 2025 — Rated 10 out of 10 by B.D. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Easy to deal with no pressure

Report a concern   November 28, 2025 — Rated 10 out of 10 by K.H.S. Don Franklin Bardstown - Service
What do you like about our products and services?

Jena is always helpful & answers any questions we have! She gets us scheduled quickly too. Service on the vehicles is always done good!!

Report a concern   November 28, 2025 — Rated 10 out of 10 by John Gupton Don Franklin Campbellsville Service Department
What do you like about our products and services?

Friendly, efficient and timely. One of the best service depts in the Franklin family

Report a concern   November 28, 2025 — Rated 10 out of 10 by Holly Whitaker Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The thoroughness and timeliness of keeping me informed was extremely important and appreciated. Dan was truly a blessing during the entire process!

Report a concern   November 28, 2025 — Rated 10 out of 10 by David Schweingruber Don Franklin London Ford - Service
What do you like about our products and services?

Very professional knowledgeable and friendly

Report a concern   November 28, 2025 — Rated 10 out of 10 by S.B. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Cause they tell u what u need before installing ityes

Report a concern   November 28, 2025 — Rated 10 out of 10 by Jeffery Zweydorff Don Franklin London Ford - Service
What do you like about our products and services?

Good pricing on service welcoming employees. Sales was easy to work with

Report a concern   November 28, 2025 — Rated 10 out of 10 by P.R. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Timely, efficient and service was done well.

Report a concern   November 28, 2025 — Rated 9 out of 10 by D.C.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Was on time and was price quoted

Report a concern   November 28, 2025 — Rated 10 out of 10 by J.M. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Prices are very reasonable service was fast Everyone was very courteous.

Report a concern   November 28, 2025 — Rated 10 out of 10 by J.A.J. Don Franklin Hardin County Ford Service
What do you like about our products and services?

We appreciate the timely manner for which when something goes wrong with one of our vehicles, we can get right in there and get seen and get something done about it within a day or so it’s really really helpful. The service staff the two people out there in the garage, where you first walk in very very nice and accommodating and Just just real friendly. We’ve always appreciated them and the pricing seems more honest than some of the import shops that we refuse to take our vehicles too, even though we bought them there.

Report a concern   November 28, 2025 — Rated 10 out of 10 by P.L. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Always very friendly and knowledgeable

Report a concern   November 28, 2025 — Rated 10 out of 10 by Joann Ramsey Don Franklin Monticello Service
What do you like about our products and services?

The professional and timely manner, and when my issue was addressed and resolved.

Report a concern   November 28, 2025 — Rated 10 out of 10 by S.F. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Customer service and very accurate on working on my vehicle

Report a concern   November 28, 2025 — Rated 9 out of 10 by P.C. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Reach out and asked if anything they can do. Worked with me on the rental.

Report a concern   November 28, 2025 — Rated 10 out of 10 by Josh Cowan Don Franklin Burkesville Service Department
What do you like about our products and services?

High quality affordable products and friendly knowledgeable staff!

Report a concern   November 28, 2025 — Rated 10 out of 10 by Britany Pyles Don Franklin Monticello Service
What do you like about our products and services?

They r friendly people working there and I can easily get my oil changed very quickly

Report a concern   November 28, 2025 — Rated 10 out of 10 by David White Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Very efficient and personable.

Report a concern   November 28, 2025 — Rated 10 out of 10 by S.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

The best service that I ever had. They are very reliable and helpful. When we are talking about buying a new car , this is where we will start. Thank you so much.


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