Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   December 30, 2025 — Rated 10 out of 10 by C.B. Don Franklin Burkesville Service Department
What do you like about our products and services?

Extremely courteous and pricing was good

Report a concern   December 30, 2025 — Rated 10 out of 10 by G.W. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Friendly people

Report a concern   December 30, 2025 — Rated 10 out of 10 by E.A.E. Don Franklin Somerset KIA Service
What do you like about our products and services?

I find the people who work in the service department very helpful.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Robert May Don Franklin London Ford - Service
What do you like about our products and services?

The service on my vehicle was very well done. The people are professional and polite.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Donald Dickson Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Helpful salesman very friendly environment

Report a concern   December 30, 2025 — Rated 10 out of 10 by William Coulter Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Ease of working with the salesman and the finance manager.

Report a concern   December 30, 2025 — Rated 10 out of 10 by B.N. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Awsome experience

Report a concern   December 30, 2025 — Rated 10 out of 10 by Mark Kreyenbuhl Don Franklin Lexington GM Service Department
What do you like about our products and services?

Personnel, service on time, work done correctly.

Report a concern   December 30, 2025 — Rated 10 out of 10 by B.W. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Service department personnel were excellent! My service advisor (big guy) was personable, polite, down to earth and very knowledgeable about the “oil consumption” testing process. He alone is the reason I will keep coming back for future services.
The waiting room was clean and accommodating. My wife and I were in and out within an hour! My wife’s vehicle was set up for the 1000 mile reminder to return for the oil checkup. That small detail is very important!
Keep up the great work Don Franklin Somerset

Report a concern   December 30, 2025 — Rated 10 out of 10 by R.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Professionalism. Clean. Reliable. Need to open another dealership in Mt Sterling.

Report a concern   December 30, 2025 — Rated 9 out of 10 by K.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick repair.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Joseph Marples Don Franklin Russell Springs Service
What do you like about our products and services?

Fast,friendly,courteous, and professional service department.

Report a concern   December 30, 2025 — Rated 10 out of 10 by F.S. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Service was fast

Report a concern   December 30, 2025 — Rated 10 out of 10 by John Chicoine Don Franklin Columbia Nissan Service
What do you like about our products and services?

The staff is great

Report a concern   December 30, 2025 — Rated 10 out of 10 by J.K. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Service good

Report a concern   December 30, 2025 — Rated 10 out of 10 by T.E. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Good service

Report a concern   December 30, 2025 — Rated 10 out of 10 by W.N. Don Franklin Somerset KIA Service
What do you like about our products and services?

Excellent products and service

Report a concern   December 30, 2025 — Rated 10 out of 10 by R.S. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

The service your employee , Lamar Sexton , is outstanding. He always goes above and beyond to meet your service needs. We continue to come back because of Mr Sexton. Thanks Ray Last name removed

Report a concern   December 30, 2025 — Rated 10 out of 10 by M.J. Don Franklin Bardstown - Service
What do you like about our products and services?

Friendly , helpful , knowledgeable staff . Very nice people . As far as I can tell good service no problems that pop up later hopefully . First time there .

Report a concern   December 30, 2025 — Rated 9 out of 10 by B.P. Don Franklin Somerset KIA Service
What do you like about our products and services?

I like how quickly and efficiently you take care of your appointments and on time I was disappointed that you didn’t vacuum and wash my car. I normally get that as a compliment when I have my car serviced at any Kia dealership, but your staff was very friendly and efficient

Report a concern   December 30, 2025 — Rated 10 out of 10 by B.C. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Prompt, courteous and correct service!

Report a concern   December 30, 2025 — Rated 10 out of 10 by Robert Ford Don Franklin Somerset KIA Service
What do you like about our products and services?

Excellent service good people and products

Report a concern   December 30, 2025 — Rated 10 out of 10 by J.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

Friendly and respectful and prompt

Report a concern   December 30, 2025 — Rated 10 out of 10 by S.W. Don Franklin Auto
What do you like about our products and services?

Very friendly staff and always willing to help and answer questions

Report a concern   December 30, 2025 — Rated 10 out of 10 by W.L. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Service department does an excellent job maintaining my vehicles.

Report a concern   December 30, 2025 — Rated 10 out of 10 by T.T. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

I like the friendly that you get and get the job done right they are service that you can depend on

Report a concern   December 30, 2025 — Rated 10 out of 10 by C.W. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Everyone was very friendly and service was quick.

Report a concern   December 30, 2025 — Rated 9 out of 10 by M.H. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

It's just easier to make an appointment stop in and the young man that waits on us is really nice.

Report a concern   December 30, 2025 — Rated 10 out of 10 by John Atkins Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Friendly staff and fast reasonable service

Report a concern   December 30, 2025 — Rated 10 out of 10 by Alanda Dykes Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Good quality. Very dependable. Service was easy to book on the app. Good price and stress free pickup.


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