Customer Testimonials
I am incredibly impressed with the service I received this past Monday. I went in thinking I was there on the scheduled day and time but I was mistaken. They couldn't find me on the schedule but didn't bat eye. They serviced my car and I was out in an hour.
It was afterwards that I realized my mistake.
I have never received such gracious service!
They done essentially what they said they would do fixed my problem and they are super helpful
Always very friendly and helpful and no time at all for a scheduled oil change!
Friendly customer service. And factory parts.
Always prompt and reliable service. I was greeted outside when I went to pick up my car.
I like that I never feel pressured or wheel and dealed here. Everyone is always so friendly and helpful. I drive 2 hours from home to buy at this dealership.
Paul helped us buy a car this time and it was so nice to work with him.
I got in touch with Don Franklin about a new ranger. We did the numbers on the phone without them trying to get me to come in. Ross was very easy to do business with. He found the truck I wanted on another lot, had it there when I arrived. We did the paperwork and I was there less than one and a half hours. It was a smooth and pleasant experience.
Awesome customer service
I am an electrical contractor, I and my truck get dirty but yet u all still work on it inspite of what I put that truck through. U make sure all things are checked like filters etc.
Very satisfied with our salesman and the process to buy a new vehicle.
Easy to schedule an appointment around my schedule.
Always available , courteous and efficient service
It was quick and friendly service
Nice employees and good service
It was great
I had a great experience at Don Franklin Ford in London, Kentucky. The service department was straightforward and professional—no runaround, no pressure, just clear communication and honest details about my truck. Everything was explained clearly, and I knew exactly what was being done and why. On top of that, the waiting room is surprisingly nice and comfortable, which made the whole visit even better. Solid service all around. I’ll definitely be back
They are all great
Just good service..nice people
Good
Exceptional, friendly and fast service. Sales associate was wonderful to work with and made car buying experience a good one for once.
Always there when I need them
Satisfied with all your people try to help and friendly Prentice Young especially
Everyone was very kind and respectful
Very friendly and great service
Josh was amazing and made me feel right at home. Was a great experience
Harley was a great sales rep to work with!
The service guys knows who I am when I come in, even though I'm only there for routine maintenance.
We really enjoy the 2024 Murano we purchased from MJ at Don Franklin in Lexington. Service department has done a good job in keeping our vehicle serviced and making recommendations when needed. Chris is very knowledgeable and always so friendly. We hope Nissan will keep the 6 cylinder engine in the future of the Murano. It was what sold us in purchasing our second one. It by far out classed the Toyota Highlander 4 cylinder turbo. 👍
Service after the sale seems to be really good. No complaints at all.
Friendliness at front counter and on phone. Always accomadating if I need something.