Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   September 19, 2025 — Rated 10 out of 10 by Linda Bryant Don Franklin Somerset KIA Service
What do you like about our products and services?

Great friendly service.

Report a concern   September 19, 2025 — Rated 10 out of 10 by B.A. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Don Franklin won my future business. I had the best experience that I have ever had buying a vehicle recently and it’s due in large part to the friendly staff. Tommy went above and beyond to make the process stress free and I will be recommending him in the future.

Report a concern   September 19, 2025 — Rated 10 out of 10 by R.M. Don Franklin Bardstown - Service
What do you like about our products and services?

Very professional people, taking my request for service and the service completed by your technician

Report a concern   September 19, 2025 — Rated 10 out of 10 by J.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

Very friendly staff

Report a concern   September 19, 2025 — Rated 10 out of 10 by T.P. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Very knowledgeable and polite

Report a concern   September 19, 2025 — Rated 10 out of 10 by L.D. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Great service and friendly staff always go above and beyond too make the customer happy.

Report a concern   September 19, 2025 — Rated 10 out of 10 by Danielle Michaels Don Franklin Somerset KIA Sales
What do you like about our products and services?

The friendly service and willingness to listen to our needs was top notch. Everything was handled with a smile and excellent customer care.

Report a concern   September 19, 2025 — Rated 9 out of 10 by J.G. Don Franklin Glasgow Service Department
What do you like about our products and services?

Not a long waiting time

Report a concern   September 19, 2025 — Rated 10 out of 10 by Rebecca Turner Don Franklin Columbia Nissan Service
What do you like about our products and services?

Always friendly and fast service.

Report a concern   September 19, 2025 — Rated 10 out of 10 by L.P. Don Franklin Russell Springs Sales Department
What do you like about our products and services?

Easy to deal with

Report a concern   September 19, 2025 — Rated 10 out of 10 by J.F. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Everyone is nice and I always get fast service!

Report a concern   September 19, 2025 — Rated 9 out of 10 by J.K. Don Franklin Somerset GM Service Department
What do you like about our products and services?

The employees were helpful and kind

Report a concern   September 19, 2025 — Rated 10 out of 10 by M.T. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Products reasonably priced with quality.
Service is outstanding with communication progress for vehicle. Appreciated details anytime need to replace parts.

Report a concern   September 19, 2025 — Rated 10 out of 10 by Carol Miller Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I am very very happy with my new car and Adam was amazing he went above and beyond with his helping me gather everything right. Thank so very much Adam

Report a concern   September 19, 2025 — Rated 10 out of 10 by A.G. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

The service men are very kind and great all around. The whole team at the company has been great so far.

Report a concern   September 19, 2025 — Rated 10 out of 10 by D.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

The friendley service people and hard work.

Report a concern   September 19, 2025 — Rated 10 out of 10 by Jimmy York Don Franklin Ford - Service
What do you like about our products and services?

Service is rendered in a reasonable time. Service attendants are knowledgeable

Report a concern   September 19, 2025 — Rated 10 out of 10 by Denise Mills Don Franklin Somerset KIA Service
What do you like about our products and services?

Very friendly and personable. I felt important. Tyler was very friendly and escorted me to the lobby and back to my car. They did my oil change and washed my car as well. I also saw Cindy who sold me my car. She remembered me and asked about a problem I had had when I first bought my car. They seem to really care about their customers and it's very refreshing in a world that lacks customer service. I would recommend Don Franklin to everyone.

Report a concern   September 19, 2025 — Rated 10 out of 10 by S.B. Don Franklin Campbellsville Service Department
What do you like about our products and services?

The service people were respectful and did a good job.

Report a concern   September 19, 2025 — Rated 10 out of 10 by T.M. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Factory parts , friendly service, quick turn around time

Report a concern   September 19, 2025 — Rated 10 out of 10 by A.G. Don Franklin Glasgow Service Department
What do you like about our products and services?

I can't give you much information since I only had my oil change and maintenance once. I was well please with the service. The people working there was very nice and very helpful with my questions had ask.

Report a concern   September 19, 2025 — Rated 10 out of 10 by T.R. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

The service was great

Report a concern   September 19, 2025 — Rated 10 out of 10 by J.R. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Truck is great. Has all the stuff in it that I wanted. Chris was very nice and helpful.

Report a concern   September 19, 2025 — Rated 9 out of 10 by M.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

Always good to see what is available.

Report a concern   September 19, 2025 — Rated 10 out of 10 by Tabitha Davis Don Franklin Somerset KIA Service
What do you like about our products and services?

Ease of scheduling and communication. I had several different services that needed to be completed and they were able to get everything taken care of within a timely manner.

Report a concern   September 19, 2025 — Rated 10 out of 10 by T.L. Don Franklin Somerset KIA Service
What do you like about our products and services?

Courtesy and thoroughness.

Report a concern   September 19, 2025 — Rated 9 out of 10 by Gina Mcafee Don Franklin Somerset KIA Service
What do you like about our products and services?

You’re quick and precise, very informative. Very polite.

Report a concern   September 19, 2025 — Rated 10 out of 10 by William Moss Don Franklin Ford - Service
What do you like about our products and services?

Great vehicle,Great service!! And Adam Capps is THE MAN!!!

Report a concern   September 19, 2025 — Rated 10 out of 10 by Rodney Tucker Don Franklin Somerset KIA Service
What do you like about our products and services?

Friendly staff

Report a concern   September 19, 2025 — Rated 10 out of 10 by Adrian Isom Don Franklin Campbellsville Service Department
What do you like about our products and services?

Everything! Very fast service! Great experience!


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