Customer Testimonials
Fair price and quick service.
Service does an awesome job.
We love Nissans and how you stand behind your product
Mark Franco is a great salesman, makes you feel like family, also everybody I dealt with was very friendly
Oil change and something clean I forgot what it was
Large variety of vehicles in stock and very friendly staff
Excellent customer service. Prompt attention and quick job execution.
Great services, very nice and informative employees. Highly recommend them …..
Service on selling car was ok took more time than I expected
Warranty
Ready to respond with service whenever I call for appointment or drop in. I enjoy the professionalism and courtesy of the staff.
You have the best salespeople, Cindi Duncan and the best finance guy Todd Cockerham. All I do is give them a call or text tell them what I am looking for, and they get it to the lot for me to look at and almost 100% of the time I buy it.
They always work with me on pricing or whatever I need or ask for. I think I own part of Don Franklin by now I have bought so many vehicles from them.
I should get number 1 overall best buyer!!
Quick turnaround for maintenance
Everything
I didn’t buy a car from them but that is only because I decided on another vehicle. I can’t say enough about sales manager Walt. He was fantastic. I was impressed by the entire staff. You all have a solid crew on Richmond Rd in Lexington KY.
Salesmen Dustin and Kauwan were very friendly and helpful. No pressure either. Will recommend this dealership to friends!
The people and the service.
Awesome help from Kevin Britt and everyone involved in my purchase! Love my new car!
Everybody’s friendly and professional
Friendly staff. Great deals. Quick service. All around great job!
Friendly, knowledgeable, pleasant experience
Everything
The service manager, Robbie Brown, and the tech that worked on my truck, Kenny Spencer, are top notch! Can’t ask for better service or people!
I like it because it didn't take long
Very professional, polite and helpful
Always up front about price and what they find.
Making my 15,000 mile service appointment online for my Buick was easy. I got in very quickly for my preferred Saturday. The accommodations in the Hyundai* lounge are very pleasing. There is a lot of room with refreshments to eat and drink while you wait. Several furniture arrangements fill the space, two flat screens and desk space with outlets if needed are available. My service technician answered the questions I had about GM service points, coupons and rebates. A paper and digital copy of services is provided. I have been using Don Franklin for 14 years. This is my fourth vehicle.
*Buick is currently being remodeled. Service performed in Hyundai service department.
This is my second Lincoln nautilus and I love both of then.
I've been using your service department for oil changes for several years. The people are always very courteous and helpful.
Sales person and everyone we dealt with were awesome!
Good communications and courteous service.