Customer Testimonials
The technicians check everything out and make sure it's done correctly. They are very helpful and kind.
Able to schedule from the app on my phone, quick check-in, enjoyable atmosphere, while waiting for my vehicle, and the staff was very polite
Friendly service
They are knowledgeable and friendly. Plus, the customer wait area is very clean as well as the restrooms.
Very helpful!
Dale Hansford is the man!
Everything is done well on a prompt manner.
Catarina is always a delight to sit with & talk about my next vehicle. I provide her my wants & needs in a vehicle & around what pricing and she always finds me a perfect fit. Everyone there is friendly & willing to help. The financial process is easy & well explained.
I like the quality of Lincoln products and the service I receive when I have the need of a vehicle repair.
See I e
Reliable and safe
Service department is great. Will get you in and out quickly
Fast, kind, courteous, prices are reasonable.
Quickness, and accuracy in the service.
Everytime we have brought our vehicle in for any service, we have had nothing but friendly Service. They get our vehicle fixed or serviced and we never have any problems with parts or the service and it is all done in a timely manner. We have only one vehicle so they work with our schedule and if possible get the service done earlier that what we were told. Have always left as a happy customer.
friendly, courteous, timely
I have known Eddie for about 40 years and I started buying cars from when he had the original store in Columbia. from the humble beginnings until now Don Franklin is the place to buy a vehicle from and the only place to have it serviced
Kevin Stewart
Friendly and knowledgeable staff.
Just the overall customer service and easy way to purchase a vehicle. Also the service after the sale regarding the maintenance of the vehicle at each Don Franklin dealership.
Professional, keep me updated. Usually done in a reasonable amount of time. Love that I can schedule online.
I took my Buick envision in for service and was pleased with the service. When I pulled in I was met with an associate who went over what would be happening and just what was being taken care of. We went inside he showed me the waiting room and informed me that I could track the process at each station until it was done. It was a very good experience
Great customer service and fast service.
Very good service.
The salesperson, Ben, was terrific. Very attentive. Great attention to detail. I will be returning to the Genesis dealership to buy a car soon. And the person I want to work with is Ben.
Very friendly and helpful and will find what you are looking for
We think Kia is the best! We have had 3 and we have loved them all! Anytime we have had trouble your employees have been helpful and friendly!
The staff
Service does it best to accommodate me.
Honest friendly professional and not bad prices
Everything is always quick and efficient and the staff are kind and understanding.