Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.0 out of 10 based on 4124 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Doctors treat you quick and they are very knowledgeable of how to proceed to see what is wrong with you. I an very pleased thank you for all your work.

Report a concern   October 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very professional and courteous. Excellent experience!

Report a concern   October 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Doctor and staff took care of all my needs. No issues.

Report a concern   October 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything

Report a concern   October 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

So hospitable! I like the beeper and the family iupdates very much! The nurses and doctors were AWESOME! We love Dr Gaona from the first visit to his office. He has been reassuring, making it so much easier going into the surgery.

Report a concern   October 23, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Seen immediately, fast , efficient, competent, kind and caring.

Report a concern   October 23, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

You are greeted by pleasant caring people - professionals-

Report a concern   October 23, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff were very friendly and helpful. The facility was not crowded and the lounge was very comfortable.

Report a concern   October 23, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great team of nurses and Dr.

Report a concern   October 23, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All the staff was very nice and courteous. I don't have one bad thing to say about my experience.

Report a concern   October 23, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

This hospital exemplifies the highest level of patient care and professionalism!

Report a concern   October 23, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I was attended to very quickly and the whole staff was very kind and caring.

Report a concern   October 23, 2025 — Rated 7 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Scheduling was delayed without reasonable explanation and having to sit an extra hour having not eaten for a day and a half resulted in not feeling well and headache.

Everyone was very nice

The doctor was very nice and explained the medical info very well.

Report a concern   October 22, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Informative, timely, friendly!

Report a concern   October 22, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Quick, efficient, courteous.

Report a concern   October 22, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The people

Report a concern   October 22, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was very nice and helpful. There was very little wait time and an overall great experience!

Report a concern   October 22, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

EXCELLENT PERFO

Report a concern   October 21, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Cleaning facilities and professional staff

Report a concern   October 21, 2025 — Rated 7 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

No privacy with only a curtain separating space. The staff was nice. I was a bit taken back when I was not able to see out of one eye when waking up from anesthesia. The nurse and doctor seemed defensive at first but then gave me saline solution to see if that will help because my eyes were extremely dry.

Report a concern   October 21, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I had a colonoscopy procedure and my doctor and the whole support team was great! Thank you!

Report a concern   October 21, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very professional and patient’s comfort was a priority

Report a concern   October 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything went as planned and I appreciate the attentive nursing.

Report a concern   October 20, 2025 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
How did we disappoint you and what can we do to make things right?

The wait time once I was in the exam room was way too long. It appeared that there was not an abundant of patients in the clinic other than me. And the PA that saw me was not very convincing with my diagnosis regarding my rash, which was the primary purpose of my visit. After following up with my PCP, his diagnosis was incorrect. He did prescribe an antibiotic and steroid that did address my upper respiratory infection successfully.

Report a concern   October 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone and everything
smooth and easy process

Report a concern   October 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great environment, friendly staff, very prompt.

Report a concern   October 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Fast and efficient! Everyone is friendly and professional.

Report a concern   October 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Courtesy, respect, quality of care.

Report a concern   October 20, 2025 — Rated 1 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

I feel like I was shrugged off by the doctor. Asked did i want tetanus shot because of a puncture wound, I said yes. I never received the shot. I just left & went elsewhere

Report a concern   October 19, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was great. Thank you all for doing what you do.


Privacy Policy