based on 8589 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, knowledgeable, and experienced staff. Made my day go as smoothly as possible from the time I walked in to the time I left!
Everyone was extremely friendly and made me feel comfortable.
The nurses! Nurse Rachel helped see my anxiety durning my first time of having to get the the procedure.
Very knowledgeable and caring staff. Went above and beyond to provide care for me so that I could concentrate on having my baby.
The people
Great nursing staff and doctors.
I liked the ease of parking, the process for checking in at the front desk, and the friendliness of the staff. My son enjoyed eating at the cafeteria while waiting for my recovery.
Clean, efficient and friendly.
Everyone was very nice. It was a smooth process to check in, and a nice area to wait.
The nurses Kevin and Tanner were especially awesome and made the day easy and as enjoyable as it could be!
We also appreciated the hospital Chaplin coming by for prayer. That was a comfort.
Quick and thorough service! This is our go-to urgent care!
Friendly staff and assistance is done in a timely manner
ALL the nurses, doctors and medical assistants were so kind and caring. I wish I could remember their names! My procedure was on time, all was efficient and everything went smoothly. This facility is TOP NOTCH!!! :-)
Everyone was extremely friendly and check in was easy.
My experience at the hospital for my C-section was truly one of the best. From the moment we arrived, I was impressed by how clean and well-organized all the units were. The entire staff seemed to genuinely care about my experience and went out of their way to respect all my preferences.
They were with me and my family through every step of the process—during what was both one of the hardest and most important times of my life. Their knowledge, kindness, compassion, and willingness to accommodate us made all the difference. We especially appreciated how clearly they communicated everything and how supported we felt throughout.
A special shout-out to Nurse Becky (L and D)—she was absolutely amazing and made a lasting impression on me. The complimentary meals for my spouse were also a thoughtful touch, and the nursery service was a huge help.
Overall, it was one of the best hospital experiences I’ve had, and I would absolutely recommend it to others.
Very competent, very kind.
All of the staff and nurses were amazing! They made me feel so comfortable, which meant a lot because I was really nervous about the surgery. They were so friendly and supportive - made me laugh and totally calmed down. Amy S. was just an angel 😇
Was in great timing and very good service
All the staff I encountered where amazing, very kind staff
Everyone was kind and knowledgeable.
Nurses were extremely kind, professional and efficient in everything they did. The hospital was clean and the doctors too great care of me.
Nice facility, but I felt like sometimes the nurses only came because I asked them to. I didn’t feel like I was routinely checked on.
Very friendly. Clear on directions and answered all of our questions. Great customer service!
Much of the staff were not great in their treatment of myself or the baby, and the birthing process was terrifying. Furthermore, the experience was chaotic, unorganized. and I didn’t feel that I was put first. With the exception of a few nurses and two doctors, there was not a whole lot to praise. We do not intend to have another baby at the facility again.
BS&W take great care of Disabled Veterans. Thank you.
I was a patient of Dr. Knoll and had Day surgery.
My husband and I were very impressed with the professionalism and care by two people in particular.
Rebecca ( and who she was presepting ) in Pre -Op and Taylor in Phase 2 of recovery.
They are shinning examples of nurse excellence and clinical skills.
Thank you for taking the time to tell them how they greatly impacted my day.
Was seen pretty quick given past blood clot. Actually coded there after having elective prostate surgery. To do ultra sound. Took 4 hrs. to get ultra sound completed and then another hour for results. Process much too long considering history of blood clot.
Keeping to schedule
Good treatment, the nurses are very caring and pay attention to their patient.
I was treated with love and compassion. The OBGY is a lovely doctor and I appreciate her efforts in making sure I was taken good care of.
Customer service
The nurses were extremely helpful and attentive to me and my baby’s needs. They demonstrated passion for their career and helped us have an amazing birth experience. We had our first child at another hospital and are blown away with the experience we had at Baylor Scott & White.