based on 8589 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone was super nice and friendly, but procedure was scheduled for 4pm and didnt start til after 5pm. I know things happen, especially in a hospital, but communication would go a long way in instances like this.
addressed issues promptly and with care
Communication
everyone is very friendly
Professional and friendly 🙏
Everyone was so kind, that is what stuck with me the most.
Everything went well and everyone was so helpful and sweet.
Very professional, comforting and caring medical staff.
Attentive and quick. Quite proficient.
10 out of 10. The people are amazing, the service provided was so impressive! Communication, compassion, and attention to detail was also impressive. I am very grateful for the care!
Everyone on the staff was amazing and getting set up for surgery was easy
Postpartum staff needs to get on the same page when it comes to newborn feeding. We were getting a lot of conflicting information. Some, but not all of the nursing staff could use some work on their bedside manner. Hospital also should work towards increasing staff knowledge on food allergies and protocol for patients with severe sensitivities. Dedicated food prep/cooking surfaces/equipment would be needed to accommodate Celiac disease and other conditions that must avoid cross contamination.
Friendly staff, great nurses. Efficient.
Personable and friendly!
Friendly, responsive, professional medical service. Thanks!
They were so fast and efficient
The cleanliness, the kindness of most employees, and the level of care received.
Everything!!!!
Best hospital ever!
Makes you feel comfortable.
Everyone very professional and extremely kind and helpful
Staff was amazing from check in to check out
10 out of 10 would recommend
The doctor and attending nurse were great.
However he triage nurse was very rude.
I’d been experiencing high irregular heartbeats for several hours. My KARDIA app registered that I had a fibrillation symptoms.
Ended up choosing a Baylor Scott and White hospital as my cardiologist is part of that network.
When I got to the ER the triage nurse (not the registration team- they were very kind) asked my symptoms. When I told her I thought I had AFib her response was a sarcastic “and you a chose to come here?” I replied asking if I should go elsewhere, to which she said “you’re here we might as well check you in”
Really confused by this as the care the team provided was outstanding. Perhaps she was having a bad night. I was very impressed with the attending nurse and the doctor. I very much appreciate their help.
Kind Dr who showed empathy and concern for my situation. Thank you.
On time. Professional care
Personable. Very “customer centric”
Kind, good bedside manner, & professional
The doctors and staff are great! Very professional and friendly! My first time going to an ER for treatment! Very nicely surprised on how I was treated
Very efficient, effective & friendly professional staff.
I didn't feel rushed
Everything. Such kind and caring people everywhere. Tanner in pre op and Kathleen in post op are an asset to your company. You can tell they enjoy their jobs even though they don’t seem to have a spare second.
Everyone was so friendly and helpful.