What our patients think of us!

All of the staffs were very polite and knowledgeable 👍

Close to home and the staff was very nice.

The service was fast, efficient, and very responsive.

The service was quick and the staff was friendly and attentive.

The wait was entirely too long.

Your staff are allways so helpful.

Baylor Scott & White care is consistently outstanding. Friendly, caring and professional.

Everyone I encountered seemed to be happy to work there and treated me as if I were one of their family.

Everything

Friendly front desk personnel. Everyone is helpful. Cafe staff is wonderful and accommodating. Nice nurses that treat you with respect and check in on you.

No waiting. Fast service. They were great!!

Very smooth process. Everyone very nice and professional.

Everyone was nice and very professional and took good care of me.

All personnel were efficient and kind

On time

Everybody was friendly and professional.

Each doctor is very caring and kind as they give you a very clear understanding of what they did during surgery and what it looks like now. Dr. K
Spends as much time answering questions that you may have.
I I am very pleased with my outcome of the surgery! Dr. K was very thorough and did a nice
job. Can’t wait till I stop hurting!, But I know that will be a while. I highly recommend this practice and doctors!

Very positive experience. Exceptional care.

Great staff, immediate response,

I never have to wait very long to see a doctor and if I learn I have a serious problem the hospital is there.

Many incidents led to an unpleasant stay for us and we eventually decided to leave a day early.
For starters, the baby nurse was very dismissive when we mentioned that our newborn sounded like he was struggling with breathing. She even advised us against using the bulb syringe and he suffered the whole night. I finally listened to my mom’s instinct and was able to pull something out that appeared to be leftover fluid from the womb. It was instant relief for him as he immediately felt asleep and we didn’t hear the struggling breathing noises anymore. Shame on that nurse for not even checking and to give us such outrageous advice!
Additionally, the nursery refused to take our baby when we called a separate night as he was crying. They said they couldn’t take him in unless he was asleep …which defeats the purpose of us sending him to nursery in the first place and wanting a few hours to rest.
And when I mentioned I was in a lot of pain compared to my first day after my C-section, they just causally asked me what other meds I wanted and how I wanted to alternate the meds. I didn’t realized it was my job to prescribe my own pain meds. I left the hospital with my pain still unmanaged.
Also, we had to wait over an hour and 30min for each of our meals to be delivered to our room after calling in the order.
And lastly, our rocker chair was broken and we never received a replacement.
All in all, the service of the hospital has gone downhill since my last stay from 2.5 years ago. Had I known, I would’ve checked out other hospitals for this birth.

It was a comfortable environment. The staff was professional and friendly. I felt well taken care of.

Everyone was well informed and communicated effectively throughout the surgical staff that attended to me. Even the ER was very helpful and met my immediate needs.

Nurses are vary caring

Organized intelligent and timely service.

The services I received was excellent.

Outstanding service, care, and professionalism. Would recommend it highly.

I liked the hospital, the quality of service every staff member, and in fact everything about our stay

Everyone was extremely caring, friendly, and professional. They made my day!

Excellent. Flawless